I signed my child up for monthly swimming lessons. I was told to arrive at least 10 minutes before the start time, which we did. I assumed we would have been shown around or given an induction. We wer... もっと見る
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所在地
所在地を変更Griffin Street, SE8 4RJ London, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Alex diligently showed me how to use the machines at wavelength leisure centre. He made appointments, sent me reminders and carried out my vital signs. He continually advised me on how to manage my w... もっと見る
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I would like to give a special mention to Topaz. During a Barre class she listened to my concern about floor work, due to arthritis in my knees. She provided a chair, double yoga mats and a personal i... もっと見る
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Always a pleasure to swim there with my 1 year old, the gym is great too with a nice range of equipment to use.
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Griffin Street, SE8 4RJ, London, 英国
3.8
ほぼ満足
106件のレビュー
顧客にレビューを依頼しています
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Always a pleasure to swim there with my…
Always a pleasure to swim there with my 1 year old, the gym is great too with a nice range of equipment to use.
2026年8月8日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Christopher,
Thank you for your wonderful 5-star review of Wavelengths Leisure Centre.
We're delighted to hear that you always enjoy swimming with your little one and that you're making the most of both the pool and the gym. It's great to know that the range of equipment and facilities is helping to make your visits enjoyable for the whole family.
We really appreciate your kind feedback and look forward to welcoming you both back again soon.
Warm Regards,
Hazal
Facilities are dirty
2026年7月22日
Better - Wavelengths Leisure Centre からの回答
Hi Debra,
Thank you for your feedback. We're sorry to hear that you found the facilities at Wavelengths Leisure Centre to be unclean.
Providing a clean, safe, and welcoming environment for our customers is very important to us, and we're disappointed that your experience did not meet expectations. Your comments will be shared with the centre management team so they can review the concerns raised and take any necessary action.
Thank you for bringing this to our attention.
Warm Regards,
Hazal
why has the lane swim timetable gone…
why has the lane swim timetable gone mad you cant have a lane swim that many people and whats happened the tues eve womens swim
rubbish glass mills is much bigger and 12 pep ever 10 minutes not 30
and what about the womens swim on a tuesday night
2026年7月6日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Caz,
Thank you for getting in touch and for your feedback.
We’re really sorry to hear your concerns about the current lane swim timetable and the number of swimmers in sessions. We understand how important it is to have a comfortable and manageable environment when you’re using the pool.
Our timetable is reviewed regularly based on demand, staffing and overall usage, but we appreciate that it may not always feel balanced. Your comments about capacity are especially important and will be shared with the team to look into.
Warm Regards,
Hazal
The staff member Jodie was very nice…
The staff member Jodie was very nice and gave us a tour of the facilities. She explained the membership pricing and options and was super helpful.
2026年6月18日
Better - Wavelengths Leisure Centre からの回答
Hi Erik,
Thank you for your kind feedback.
We are delighted to hear that Jodie at Wavelengths provided such a positive experience and took the time to give you a full tour of the facilities.
It is great to know she explained the membership options clearly and was so helpful throughout your visit. We will be sure to pass on your lovely comments to her.
We look forward to welcoming you again soon.
Warm Regards,
Hazal
Needs improvement
I signed my child up for monthly swimming lessons. I was told to arrive at least 10 minutes before the start time, which we did. I assumed we would have been shown around or given an induction. We were pointed in one direction by a member at the front desk; however, we sat there for ages while another swimming session was going on past our start time. I had to ask a member of staff, and she went to get the correct information and then took us to the right class. There was no swimming cap available, and the shower area was full of hair and dirt. I am looking for another swim class with more structure and cleanliness
2026年6月1日
Better - Wavelengths Leisure Centre からの回答
Hi Kameal,
Thank you for your review!
We're sorry to hear that your recent visit to our centre didn't meet your expectations, particularly where you arrived early to attend your child's swim session.
We deeply apologise for not showing you to the correct station, as we appreciate that we've fallen short.
Due to this being during our peak times, our concierge at reception may not have been able to leave their post.
We also value your comments regarding the issues with the cleanliness in our hanging room space and the structure of the swimming lesson.
We're more than happy to share this with the team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Better - Wavelengths Leisure Centre からの回答
Hi Hassan
Thank you for your review.
We are very pleased to see that Wavelengths Leisure Centre is in great condition and that the staff have been able to help with your enquiries!
We hope you continue to enjoy the facilities, and please let us know if you have any further questions!
Kind Regards
Amir
Better - Wavelengths Leisure Centre からの回答
Hi Maili,
Thank you for your lovely review!
We're thrilled that you've received an efficient and helpful service from our team.
It's also amazing to hear that you enjoy the atmosphere we've created with our members, as well as our cleanliness.
We hope to see you again soon!
Warm Regards,
Kaisha
Clean
Clean, friendly environment
All I need it’s available to my schedule
All classes are active & great.
2026年5月12日
Better - Wavelengths Leisure Centre からの回答
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying Wavelengths Leisure Centre!
Warm Regards
Hazal
Better - Wavelengths Leisure Centre からの回答
Hi Apeksha
Thank you for your review.
It is great to know that you love using the swimming pool at Wavelengths Leisure Centre, and that the team at the centre are taking great care of it!
We hope to see you again soon.
Kind Regards
Amir
I was coached by a very good fitness…
I was coached by a very good fitness coach called Alex C. He understands my needs and gave me a lot of support while I learned to use a wide range of gym equipment. His support was invaluable.
2026年5月3日
Better - Wavelengths Leisure Centre からの回答
Hi Marcia,
Thanks for your review.
We are so pleased to hear that Alex at Wavelengths Leisure Centre has been so supportive!
We hope you continue to enjoy your membership.
Kind Regards
Rachel
A friendly place to be where you can go…
A friendly place to be where you can go to do your physical activities.
2026年4月25日
Better - Wavelengths Leisure Centre からの回答
Hi Mrs Jean,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Wavelengths Leisure Centre!
Warm Regards
Azaria
Swimming lessons are not competent
Swimming lessons are not competent. Kids don’t seem to learn or expand their skills as they shld. Too many kids per instructor and a wide range of levels in one class.
2026年3月2日
Better - Wavelengths Leisure Centre からの回答
Hi Miss Kai,
Thank you for raising this with us!
We’re sorry to hear that you feel the swimming lessons at our Wavelengths Leisure Centre are not meeting expectations.
We understand your concerns regarding class sizes and the mix of abilities within sessions.
We aim to structure lessons in a way that supports progression for all swimmers, and we apologise for this not feeling effective in your experience.
We're more than happy to share your feedback with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
I have just joined
I have just joined. Mostly use the gym but some times have a swim. It has been so simple and easy to book a session and access. I am loving it.
2026年4月22日
Better - Wavelengths Leisure Centre からの回答
Hi Richard
Thank you for your review
We are so pleased to hear that you find our booking system easy to use and have enjoyed your membership so far.
We look forward to seeing you soon.
Kind regards
Rachel
You could offer better experience
It is a good price for many but the toilet lack clearness, equipment faulty and lack of maintenance on the building.
2026年4月24日
Better - Wavelengths Leisure Centre からの回答
Hi Mil,
Thank you for raising this with us!
We’re pleased you find the pricing good value, but we’re sorry to hear about the issues you’ve raised regarding cleanliness, equipment, and general maintenance.
We're more than happy to share your comments with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Alex Gp instructor
Alex Gp instructor
I’ve seen a huge difference in my fitness thanks to my instructor. He is excellent at what he does and always make sure I’m using the correct form while keeping the energy high. Highly recommend them to anyone looking for a top-tier trainer!
2026年4月1日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Anne,
Thanks for your review.
We are so pleased to hear that Alex at Wavelengths Leisure Centre has been so supportive. We will ensure that they receive this feedback.
Warm Regards
Rachel
The swimming lessons scheduled for last…
The swimming lessons scheduled for last Tuesday were canceled, but I wasn't informed until I checked with the front desk and learned that the instructor was not present. I had come from work and made the effort to travel to the center, yet no messages or notifications were sent to inform me about the cancellation.
2026年3月17日
Better - Wavelengths Leisure Centre からの回答
Hi Pamela
Thanks for your review.
We are sorry to hear that your recent lesson was cancelled.
We understand how frustrating this can be and appreciate you providing us with this feedback.
Whilst we do empathise that cancellations can be disappointing, we try our best to ensure we minimise disruption wherever possible.
When our lessons are cancelled, an email is sent to all participants who are affected, so please do check that we have your current preferred contact information at your next lesson. Occasionally, a late cancellation might happen due to a technical pool fault or due to sickness in the pool, which is beyond our control, and we can't always inform the next lessons on time.
We will also pass this on to the centre team for their reference.
Warm Regards
Rachel
Better gym is only convenient as I do…
Better gym is only convenient as I do not live far, and the area is fine but the gym itself is not to bad.But the last time I went couple of the equipment was not usable as it was not FIX. i THING THE WHOLE AREA NEEDS SOME improvement.I think .some t.v on the wall so people can listen to news or watch some documentary whilst exercising. even though people are going there for fitness, losing weight keeping fit.It is boring atmosphere.And we are paying for membership and a service.Keeping fit and having a good time and also could benefit and meeting and talking to others.NOT JUST GOING THERE FOR ARE SELF AND JUST GETTING OUT.
2026年3月25日
Better - Wavelengths Leisure Centre からの回答
Hi Doreen
Thank you for your review.
We are sorry to see that you feel this way about Wavelenghts Leisure Centre, and we appreciate your feedback.
Your feedback has been passed on to the General Manager to review, and if you would like to discuss alternative centres and memberships, please let us know.
In addition to this, we hope you enjoy using the facilities and fitness classes available.
Kind Regards
Amir
Excellent Cardio Rehab Exercise…
I have been attending specialist cardiac rehab classes run by Alex at Wavelengths. He has been very supportive and has spent time showing me gym exercises and also circuit training at Lewisham leisure centre. Alex and his colleagues are.really helpful and supportive especially helpful for those like me who have been referred following cardiac issues.
2025年4月18日
Better - Wavelengths Leisure Centre からの回答
Hi,
Thank you so much for sharing your review!
We’re delighted to hear how supportive Alex has been throughout your cardiac rehabilitation journey at Wavelengths Leisure Centre.
We're thrilled that he's taken the time to guide you through gym exercises and circuit training.
It’s also wonderful to know that Alex and the wider team have helped you feel supported and encouraged during what can be a challenging time following cardiac issues.
We can't wait to support you further on your journey!
Warm Regards,
Kaisha
PLEASE WARM THE 25 M POOL UP
2026年1月29日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hello Caz,
Thank you for your comment and feedback.
We have passed your comments over to the centre manager to review.
Kind regards.
I like the fact that Alex my trainer…
I like the fact that Alex my trainer at Wavelengths explain to me properly about the exercises so that I can follow correctly on my path to become much fitter and healthy.
2026年1月28日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Sharon,
Thank you for your lovely review!
We’re delighted to hear that Alex has been so supportive and thorough in explaining the exercises to you.
It's great to know they're actively helping you stay on track with your fitness journey.
Thank you again for your kind words!
Warm Regards,
Kaisha
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