I would give a zero star, but the option wasn't there. I booked and paid yesterday online and recieved confirmation for softplay for today for my 2 grandchildren. I travelled on the bus to Wavelen... もっと見る
所在地
所在地を変更Griffin Street, SE8 4RJ London, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I would like to give a special mention to Topaz. During a Barre class she listened to my concern about floor work, due to arthritis in my knees. She provided a chair, double yoga mats and a personal i... もっと見る
企業が回答しました
Alex diligently showed me how to use the machines at wavelength leisure centre. He made appointments, sent me reminders and carried out my vital signs. He continually advised me on how to manage my w... もっと見る
企業が回答しました
I never went to a gym before and always say that exercise should be free. However, after much deliberation and noticing changes in my body, I decided to give the fitness classes a go. I've been going... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Griffin Street, SE8 4RJ, London, 英国
3.7
まあまあ
107件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I like the fact that Alex my trainer…
I like the fact that Alex my trainer at Wavelengths explain to me properly about the exercises so that I can follow correctly on my path to become much fitter and healthy.
2026年1月28日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Sharon,
Thank you for your lovely review!
We’re delighted to hear that Alex has been so supportive and thorough in explaining the exercises to you.
It's great to know they're actively helping you stay on track with your fitness journey.
Thank you again for your kind words!
Warm Regards,
Kaisha
They don't clean effectively at all in fitness pool area, just lazy!! …
They don't clean the cubicle changing rooms at all! except maybe the floor, come and see the residue all over the cubical walls of god knows what 🤮. Also today the sides of the swimming pool drains in the fitnees pool have a faint smell of urine 🤮 ,when resting you have to breath it in which makes me question the quality of the water all round 🧐 . I mean cleaning effectively is just basics instead of dosing on the job all day in a leasurely fashion let's face it there's laid back and then there's Laid back! . Diabilcal most of them talk to much anyway, too much talking not enough doing .I guess its the perks of the job 🤔LAZY!
2026年1月28日
Better - Wavelengths Leisure Centre からの回答
Hello Aka,
Thank you for taking the time to share your feedback.
I’m really sorry to hear about your recent experience that’s certainly not the standard we aim to provide, and I completely understand how unpleasant and frustrating this must have been for you.
We take cleanliness and hygiene extremely seriously, especially in areas such as the changing rooms and poolside.
I’ve passed your comments directly to our management and cleaning teams so we can investigate this as a priority. T
he concerns you raised about residue in the cubicles and the smell around the pool drains will be looked into urgently.
Our team should always be maintaining these areas consistently throughout the day, and I’m sorry that this hasn’t been reflected during your visit. We’ll be reviewing staffing, routines, and checks to ensure the facilities are cleaned thoroughly and regularly.
Thank you again for bringing this to our attention , your feedback helps us improve,
Kind regards,
Great swimming teacher
Great swimming teacher - varied activities for babies which my little one enjoys.
2026年1月27日
Better - Wavelengths Leisure Centre からの回答
Dear Deborah,
Thank you for providing your comments and feedback.
We are pleased to learn that you had an enjoyable swimming session at Wavelengths Leisure Centre.
We appreciate your choice of Wavelengths Leisure Centre and look forward to welcoming you again in the near future.
Kind regards
Alex has been great in intro me…
Alex has been great at introducing me to using the gym for fitness, weight loss and improving my blood pressure. His kindness and encouragement have made me feel confident about exercising for the first time in years. This has has helped me build a fitness routine that is steadily improving my overall health and well being. Thank you Alex !
2026年1月26日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Alex,
Thank you so much for your kind words!
We're so thrilled that Alex has helped you feel confident getting back into exercise and building a routine that supports your health.
We'll be sure to pass on the feedback to the Team at the Wavelengths Leisure Centre.
Warm Regards,
Kaisha
I feel always welcome here
2025年12月11日
Better - Wavelengths Leisure Centre からの回答
Hi Rabia
Thank you for your review.
It is great to see that you feel welcome at the Wavelengths Leisure Centre, and thank you for being part of the Better community!
Kind Regards
Amir
Better - Wavelengths Leisure Centre からの回答
We are sorry to hear you didn't have a good experience at Wavelengths Leisure Centre, Lisa.
Please feel free to get in touch using this link: https://www.better.org.uk/contactus
We hope we will be able to improve your experience in the future.
Kind Regards
Better - Wavelengths Leisure Centre からの回答
Hi Saido
Thank you for your review.
Kind Regards
Amir
Helpful staff but not all equipment suitable for Disabled users
Very helpful & friendly staff inside the gym and really appreciate the inclusive discount membership which allows me to go regularly to strengthen my upper & lower limbs after having a stroke.
It's a shame that some of the equipment is not accessible for all disabled users such as some of the exercise bikes due to the position of the pedals and the hand rotator doesn't have a straight handle and a curved handle is difficult to grip.
2025年11月27日
Better - Wavelengths Leisure Centre からの回答
Hello Barbara,
Thank you for taking the time to share your feedback and for highlighting the positive experience you’ve had with our staff and inclusive membership.
We’re delighted to hear that our team has been helpful and that the membership supports your fitness goals.
We truly appreciate your comments regarding the accessibility of some equipment.
Your insights are invaluable, and we understand how important it is for all users to have suitable options.
We will share your feedback with our management team to review potential improvements and ensure our facilities are as inclusive as possible.
Thank you again for your support, and we hope to continue providing a positive experience for you.
Wavelengths
Very nice facilities, friendly staff, proper pool water temperature for training
2025年11月19日
Better - Wavelengths Leisure Centre からの回答
Hello Vassily,
Thank you for your comments and feedback.
Kind Regards.
They need communicated for customer's…
They need communicated for customer's and more help
2025年10月16日
Better - Wavelengths Leisure Centre からの回答
Thank you for your feedback Yohannes,
Your experience is really important for us as it helps us to improve.
Please feel free to use this link if you need any help: https://www.better.org.uk/contactus
We will be more than happy to assist you.
The gym experience. Alex diligently showed me how to use…
Alex diligently showed me how to use the machines at wavelength leisure centre. He made appointments, sent me reminders and carried out my vital signs. He continually advised me on how to manage my weight and in effect manage my blood pressure. He encouraged me to take it easy and would gradually move to weight lifting sessions at the right time. I am enjoying the gym now, the facility is clean, good music and supporting staff. It is also easy to book appointments online. I wish I have enough time to come to the gym
2025年11月5日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Dear Iduorbo,
Thank you for your feedback. We are incredibly proud of our dedicated staff, and your thoughtful words represent the highest form of recognition we could receive. Your encouragement not only uplifts us but also motivates us to strive for excellence in our work every day. We truly appreciate your support, which inspires us to continue our commitment to providing the best possible service.
Our dedicated staff and your thoughtful words serve as the highest form of recognition we could ever receive. Your encouragement not only uplifts us but also motivates us to strive for excellence in our work every day. We truly appreciate your support, which inspires us to continue our commitment to providing the best possible service.
Kind Regards,
Sara
Sent a complaint about swimming lessons…
Sent a complaint about swimming lessons 3 weeks ago about how unorganised they had become and
I have had no response from them at all, not even an acknowledgement. Just an update to my child’s account with no explanation as to why it was left so long. Planning on leaving.
UPDATE: Proof that the email was sent has been sent to your customer service email address as provided.
2025年9月18日
Better - Wavelengths Leisure Centre からの回答
Hi Chanelle,
Thanks for your reivew.
I have checked through our inboxes, using the email address registered to your account and your membership number and we do not have anything from you.
Please email customerservices@gll.org so we can assist you further.
Warm Regards
Hazal
I have been going to Wavelnghts Centre…
I have been going to Wavelnghts Centre for a couple of months now. I have been seeing Alex, who has been so inspiring and helpful. My heart rate has improved, and I have shed some weight.
That's for the overall support, Alex.
2025年9月10日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hello Alikia,
Thank you for your comments and Feedback. I will pass on your comments to Alex.
Warm Regards.
Cardio Rehab 12 week course
I completed a Cardio Rehab 12 week course at the Better Gym Wavelengths in Deptford and it was very well run. I feel great and the course was run by Alex who monitored everyone to ensure they got the best out of the course. I have joined the gym to continue the good work. I would definitely recommend it!
2025年8月27日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hello Sam,
Thank you for your fantastic review!
We are so delighted to hear that our Healthwise Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
The impression was great
The impression was great
When I went there for my appointment I was welcomed as a member already
2025年8月13日
Better - Wavelengths Leisure Centre からの回答
Hi Abdramane,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our Wavelength leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
I attend the cardiac rehab programme at…
I attend the cardiac rehab programme at Wavelengths. Alex is my instructor and he is amazing. He is so supportive and motivational and makes all the sessions enjoyable. I am very happy with my experience.
2025年8月27日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Yoka
Thank you for your review.
We are thrilled to hear that your experience with the Healthwise Team at Wavelengths Leisure Centre has been so positive, and that Alex is delivering the support and motivation that enhances your sessions with us.
Thank you for choosing Better.
Kind Regards
Amir
Cardio Rehab course
After the initial 12 weeks session where recovery from a cardio procedure I had was monitored I have continued my membership for the last two years at Better, mainly at the Wavelengths centre Deptford. The gym has sufficient equipment and is well-run but Alex with his knowledge, personal support and cheerfulness is the key to making this a valuable experience (as well as maintaining a healthy heart). It gives one confidence to be able to talk to someone trained in fitness and cardio.
2025年8月23日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Paul,
Thank you so much for your thoughtful review and for being a valued member over the past two years.
We're so pleased to hear that your recovery journey has been supported by the team at Wavelengths, and especially that Alex has made such a positive impact. His dedication, knowledge, and friendly approach truly embody what we strive for at Better. We'll be sure to pass on your kind words to him. It’s wonderful to know that you feel confident and supported in maintaining your heart health—keep up the great work!
Kind regards,
Charmaine
Working with Alex on HealthWise has…
Working with Alex on HealthWise has been extremely helpful. He has been very supportive and the encouragement I have received has been invaluable. Thanks Alex I really appreciate you x
2025年8月18日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Donna
Thank you for your review.
We are very pleased to see that you are enjoying the Healthwise scheme, and Alex is supporting you in the best way possible!
We hope you reach your health and fitness goals with us, and we will be sure to pass your feedback on to Alex to view.
Kind Regards
Amir
From Aqua Queen to Student Swimmer with Hannah O'Brien
It all started with Angella (spelt with two ll's) my Aqua Aerobics Teacher who recommend I take swimming lessons with the Swim Doctor - Hannah O'Brien.
Hannah is ABSOLUTELY AMAZING, patient, funny, understanding and totally encouraging. It wasn't a fear of the water, more a 'what happens when my feet don't touch the ground' :-)! However that was all about to change under the tutorage of Hannah.
I was taught swimming at school briefly however now my swimming is at a whole new level, if you had said to me I would be jumping in the deep end, treading water, able to do breast stroke within months of being in her class, I would probably have been a bit sceptical and now...!
I am going onto learning other swimming strokes which I am loving, and I have encouraged others to take her class as Angella encouraged me to do so.
Thanks ever so much Angella for your constant encouragement and recommendation to the Swim Doctor as I attended your fantastic Aqua Aerobics classes. You were right the difference it makes is amazing.
2025年7月22日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Coral
Thank you for your review.
We are very pleased to hear how much progress you’ve made with Hannah, and how her patience and encouragement helped you overcome your concerns about swimming. It’s fantastic to know you’re now confidently exploring new strokes and even jumping into the deep end!
We also appreciate your shoutout to Angella and your recommendation. Your feedback will be passed on to the team at the Wavelengths Leisure Centre.
Kind Regards
Amir
Swimming
I visited today with my partner and son for swimming the pool is lovely and clean and the best pool in the area considering it is heated so always makes the experience better, reception staff were friendly and helpful but the only downside side was the changing rooms floors and cubicles were dirty and in every family changing room the bins were overflowing with swimming nappies that you could not even shut them and nappies were on top of the bins and also in women’s toilets all wet tissue over floor in all toilets c
2025年7月20日
自発的なレビュー
Better - Wavelengths Leisure Centre からの回答
Hi Zoe
Thank you for your review.
We are very pleased to hear that you and your family enjoyed the pool. It's great to see that the pool is clean, and the heated facility makes it enjoyable, along with the friendly service.
We are also sorry to hear about the condition of the changing rooms and toilets. We have raised this with the centre staff to ensure more frequent checks, especially during busy periods.
Kind Regards
Amir
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