This summer holidays my dream came true. I finally got membership for a gym and swimming. I really enojy visiting Better each day.
企業が回答しました
所在地
所在地を変更Grand Felda House, Empier Way, HA9 0EF Wembley, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have just re- joined after 5years and have been disappointed that the app to book classes is still very slow to access at the witching hour of 10pm to book classes for the following week. Also disa... もっと見る
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I loved the registration process which was easy and fast. The male changing room is regularly being cleaned. The staff were helpful on my first day in terms of downloading the app and installing. I’... もっと見る
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Impressed with the hygiene levels however no one has to scan QR code to walk in. I wouldn’t feel safe for my child if random people could enter without any security checks. The receptionist are no... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Grand Felda House, Empier Way, HA9 0EF, Wembley, 英国
3.8
ほぼ満足
65件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Better - Wembley Leisure Centre からの回答
Hi Robert,
Thank you for your review.
I am sorry to hear you did not enjoy Wembley Leisure Centre. We will pass your comments onto the centre.
Warm Regards
Hazal
Need more weights for Olympic bars
Need more weights for Olympic bars
Lack of 10-5 2.5 kilo weights
2023年9月17日
Better - Wembley Leisure Centre からの回答
Good Afternoon Daniel,
Thank you for your review.
We are sorry to hear that there are not enough weights for the Olympic bars that you use at the Wembley leisure centre. I will forward your comments for the attention of the centre manager so he can look into this on your behalf. If more weights are required the centre manager will look into ordering some more.
Hope this helps.
Charmaine
Wembley better - complete cheat!
Hi I have takem a subscription for swimming lessons for child aged 6 years at Wembley center. At the time of taking the membership, I have been told that my child will get lessons from instructor weekly once, and she can practise on any day when there is a swim for all slot. They confirmed that I can accompany my child for free to coach her since she < 8 years.
I have been taking my child to lessons and few practise sessions so far for three weeks. Today they have refused me to enter and said I have to make a separate paid booking to accompany a child.
I think this is completely unfair. An adult who takes a membership for 30 pound can practise any number of times and a child won't be able to practise without adult paid booking. Though I tried explaining the reception staff multiple times, they don't listen and are rude.
This is a complete cheat! I took my child out of Vale Farm just that this is closer to my home. But this is unbelievable.
Better team, please sort this.
2023年8月17日
自発的なレビュー
Better - Wembley Leisure Centre からの回答
Hi Balaji,
Thank you for your review and I am sorry for any confusion regarding your childs membership and access.
I can confirm that a child swimming lesson membership has never given free access to a parent or guardian to swim also.
If you are bringing your child to a 'Swim for all' session outside of their lesson, they would not be charged but anyone accompanying them would be required to purchase a ticket.
Adult swim lessons only include access to one lesson a week and they do not get swimming for free outside of their lessons. However, an adult can purchase a Swim only membership for £40 a month and this will give the customer UK access to swimming for 'Swim for all' and 'Swim for fitness' sessions.
I hope that clarifies things.
Warm Regards
Hazal
Satisfied
I loved the registration process which was easy and fast. The male changing room is regularly being cleaned. The staff were helpful on my first day in terms of downloading the app and installing. I’d love to see the improvement on equipments in the intense Gym room. Overall, I’m so far satisfied.
2023年7月5日
Better - Wembley Leisure Centre からの回答
Good Afternoon Glory,
Thank you for your review.
We are happy to hear that the joining process was easy and swift to complete and you have now become a member. We are also pleased to hear that the centre you attend is clean and well maintained each time you attend. We hope you continue to enjoy your membership at the Wembley leisure centre and we will pass on your feedback in regards to the equipment in the Gym.
Kind regards,
Charmaine
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