Krystal enjoyed every moment of her swimming lesson she wish every day was Monday the staff are lovely very helpful
企業が回答しました
所在地
所在地を変更Latimer Rd, SW19 1EW Wimbledon, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Our newborn went to have his first swim. I had messed up my booking but the staff there were really helpful in accommodating us despite there being little scope to book on the system. Dennis especiall... もっと見る
企業が回答しました
Fantastic facilities, super friendly staff. My rating is due to the fact that I wasn't able to attend my baby's classes. My husband took my daughter to class, but I couldn't see her because the design... もっと見る
企業が回答しました
I joined the Wimbledon Leisure Centre 9 days ago, my main priority was to partake in aqua aerobics. I was put on the waitlist 8am last Thursday (16 July) for aqua aerobics to be held tomorrow (23 J... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Latimer Rd, SW19 1EW, Wimbledon, 英国
4.2
ほぼ満足
86件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very friendly and supportive staff
Very friendly and supportive staff
Clean and tidy
many activities and training equipment
Suggestion to have family membership for families
2025年4月14日
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Khalid,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve had a positive experience with our friendly and supportive staff and that you’ve found the facilities clean and well-equipped.
It's also great to know that you’re enjoying the variety of activities and training equipment we offer.
We really appreciate your suggestion for a family membership and will pass it along to the team for consideration.
We’re always looking for ways to improve and better serve our members.
Looking forward to seeing you again soon!
Friendly staff and plenty of equipment.
2025年3月17日
Better - Wimbledon Leisure Centre and Spa からの回答
Hi MC
Thank you for your review.
It is great to see you are enjoying the facilities at the Wimbledon Leisure Centre and Spa and have had the opportunity to meet the friendly staff!
We hope you reach your fitness goals with us and thank you for choosing Better.
Kind Regards
Amir
At the price it's ok
2025年3月19日
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Alan,
Thank you for your feedback!
We appreciate your honesty. We understand that the price is an important factor in your decision, and we're glad to hear that you feel it's fair for what you're receiving. If there are any specific features or aspects you'd like to see improved, please feel free to share!
We're always looking for ways to enhance the value and experience for our customers.
Kind regards,
Charmaine
Efficient membership renewal process
I looked at the website to renew my senior membership and it seemed that it would be much more expensive then last year. I was leaving it until the renewal date but Marsha from Better called me to explain that as my membership was coming up for renewal she was offering to help since my "historic" type of membership was no longer available on line. The process of renewal took no time at all and it was not much more than last year's price. She was very helpful and cheerful.
2025年3月19日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Hi John,
Thank you so much for sharing your experience! We’re thrilled to hear that Marsha was able to assist you and make the renewal process smooth and easy. It's great to know that her helpfulness and cheerful attitude made a difference. We’re always here to support you, and we’re happy that the renewal was not much more than last year's price. If you need anything else, don’t hesitate to reach out.
Thank you for being a valued member!
Kind regards,
Charmaine
Good gym facilities
Good gym facilities. Friendly and helpful staff. Clean changing rooms.
2025年3月1日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Anna,
Thank you for your lovely review.
We're thrilled to hear that you enjoyed our gym facilities and found our staff friendly and helpful. We always strive to maintain a clean and comfortable environment for our members, so it's great to know you appreciated the changing rooms. We look forward to seeing you again soon at the Wimbledon Leisure Centre.
Warm regards,
Charmaine
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Mr Naeem
Thank you for your review.
We're so glad to hear that you had a positive experience with our helpful staff and enjoyed the spa facilities.
Your feedback means a lot to us, and we hope to see you again soon!
Kind Regards
Amir
Had an induction with Mark at the…
Had an induction with Mark at the Wimbledon Gym, the guy's brilliant! Whatever body health issues you may be experiencing that you want to work on or specific muscle groups you need to strengthen or fine tune, he'll have the solution for you. His in depth knowledge is phenomenal and his patience puts you immediately at ease. Be careful though, should you dare to enroll in his group training sessions, because they're serious, but will give you a cracking work out!
2025年2月11日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Hi David,
Thank you so much for the kind words.
We are delighted to hear that Mark made such a positive impact during your induction at the Wimbledon Gym. His deep knowledge and patient approach really does help create a comfortable yet challenging environment for all fitness levels. We’re glad you’re enjoying the results, and we agree – his group sessions are definitely not to be taken lightly! Keep up the great work, and we look forward to seeing you continue to progress!
Kind regards,
Charmaine
Went to the gym for the first time and…
Went to the gym for the first time and was helped by staff
2025年2月1日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Steven,
Thanks for your review.
We are so pleased to hear that on your first visit to Wimbledon, the staff were able to assist you!
Keep up the great work!
Warm Regards
Hazal
Visited the Spa at Wimbledon Leisure…
Visited the Spa at Wimbledon Leisure centre yesterday for a 60 minute destress full body massage. It was a fabulous experience from start to finish. Alina was amazing, very professional and welcoming. I left feeling fully relaxed and revitalised and the personalised tea to take away was a very nice touch. I would highly recommend.
2025年2月18日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Customer
It is great to see you enjoyed your visit to the Wimbledon Leisure Centre and Spa. It's wonderful that the de-stress massage helped you feel relaxed and alleviated your stress.
Thank you for your positive feedback regarding our team and for recognizing the welcoming and professional environment they provide. We look forward to your next visit for another treatment and hope you will have the opportunity to enjoy the Thermal Spa as well.
Thank you for your review and your recommendation.
Kind Regards
Amir
Great gym has everything I need to…
Great gym has everything I need to complete my workouts.
Changing rooms are always clean. Could do with updating a bit.
2025年2月1日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Good Afternoon Harry,
Thank you so much for taking the time to leave us a review.
We’re thrilled to hear that gym Wimbledon has everything you need to complete your workouts, and we truly appreciate your kind words about the cleanliness of our changing rooms. Maintaining a clean and welcoming environment is a top priority for us, so it's great to know we're hitting the mark there!
We also appreciate your feedback about updating the facilities. We're always looking for ways to improve and enhance the experience for our members, so your comments will definitely be taken into consideration as we plan future upgrades.
Thanks again for your feedback, and we look forward to continuing to support your fitness journey.
Warm regards,
Charmaine
Clean, Friendly Staff at a reasonable price
Friendly staff, clean changing rooms and pretty decent facilities. Been a member of a few places locally and really glad I moved here. Seen mixed reviews so wasn't 100% sure what to expect but well worth the money.
2025年2月8日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Good Morning Jack,
Thank you for sharing your feedback.
We are thrilled to know that you are pleased with your membership at the Wimbledon Leisure Centre & Spa. It’s also wonderful to hear that the facilities met your expectations in terms of cleanliness and maintenance, as we aim to deliver this level of service to all our customers.
We eagerly anticipate your next visit to the centre.
Kind regards,
Charmaine
Positive Lane Swimming Experience
Lovely 30m pool and fairly quiet mid morning. Slow, medium and fast lanes available. Changing rooms were clean/tidy but could do with a bit of modernising.
2025年2月10日
Better - Wimbledon Leisure Centre and Spa からの回答
Good Evening Adam,
Thank you for sharing your feedback.
It’s wonderful to know that you are finding the swim for fitness sessions at the Wimbledon Leisure Centre enjoyable. We’re also pleased to learn that the changing facilities are consistently clean and well-maintained during your visits.
We look forward to your continued enjoyment of the fantastic activities at the Wimbledon Leisure Centre.
Kind regards,
Charmaine
Staff very friendly especially Dennis
Staff very friendly especially Dennis. Lovely swim in a 33m pool to then go in nice clean changing rooms.
2025年2月10日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Emma,
Thanks for your review.
We are so happy to hear that the staff at Wimbledon Leisure Centre and Spa are so friendly!
Warm Regards
Hazal
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Alexandra,
Thanks for your review.
We are so pleased to hear that you are enjoying Wimbledon Leisure Centre and Spa!
Warm Regards
Hazal
Super pool
I have been swimming for many years at the Wimbledon branch. It's a great pool, much bigger than any of the private pools, in the area. Cleanliness is acceptable, but not always tops. Ok changing rooms and most staff are super friendly.
And the Aquarobics classes are such fun! Oversubscribed, for a reason.
Membership is much cheaper than private pools
2025年1月28日
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Dorte,
Thanks for your review.
We are delighted to hear that you are enjoying the Wimbledon branch so much!
Warm Regards
Hazal
very friendly from reception through…
very friendly from reception through out the classes - lovely atmosphere
2025年1月24日
Better - Wimbledon Leisure Centre and Spa からの回答
Hi CC
Thank you for your review.
We are very pleased to see you have had the opportunity to meet the centre staff and they are creating a lovely atmosphere at the Wimbledon Leisure Centre and Spa.
We hope you continue to enjoy your experience with us.
Kind Regards
Amir
Friendly and helpful staff
Friendly and helpful staff. Excellent equipment. Not too busy during off-peak hours. A variety of ages are welcomed. Reasonable monthly fee with no fixed contract. Easy to join online.
2025年1月13日
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Christine
Thank you for your review.
We are very pleased to see you are having a great experience at the Wimbledon Leisure Centre and you are happy with the gym equipment and the staff have been able to assist you with any enquiries you may have had.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Better Wimbledon
Better, Wimbledon Leisure Center is very close to my house, 5 mins walk.
The staff are friendly, and there are variety of classes which are easy to book. Equipments of the gym are a little out dated but good, considering the price we pay for membership. The space of gym is very large and tall celling, that has an appeal. Only down side is the place need more cleaning.
2025年1月23日
Better - Wimbledon Leisure Centre and Spa からの回答
Good Afternoon MH,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you are enjoying your membership at the Wimbledon Leisure Centre. It’s wonderful to know that our staff are providing you with a welcoming and friendly atmosphere, as we strive to create a positive experience for all our members.
We're also glad you appreciate the variety of equipment available in the gym; we work hard to ensure we have a wide selection to cater to all fitness levels and preferences. Your ability to find the right tools to support your workouts is important to us.
However, we sincerely apologise for the issues you've encountered regarding the cleanliness of the facilities. Maintaining a clean and hygienic environment is a top priority, and we are committed to addressing this matter. We will review our cleaning protocols and ensure that our staff is reminded of the importance of maintaining high standards of cleanliness throughout the centre.
Thank you once again for your feedback. It is invaluable as we strive to improve and enhance the experience for all our members.
Best regards,
Charmaine
Better - Wimbledon Leisure Centre and Spa からの回答
Hi
Thank you for your review.
We are delighted to see that you are enjoying your experience at the Wimbledon Leisure Centre and Spa.
It's wonderful to hear that our staff have been able to assist you with any queries you might have had.
We're also pleased that our services are affordable, and we hope you continue to have a great experience with us.
Kind Regards
Amir
Parking fines not fair process broken
The pool at the centre is great. However the parking arrangements did not work for me. I parked in the designated spot and used the machine inside to register my vehicle (then a week later I received a fine of £100) the exact same thing happened to me the following week. I paid the first ticket as I thought I’d made a mistake but when the second ticket came I was angry and have tried to appeal 2 weeks ago and have not heard a thing from parking fine company (there is no phone number to speak to anyone so I’m left in limbo)
I also wanted to raise my concerns with the Wimbledon leisure centre but again cannot speak to anyone. Surely they would like to know that customers are booking swimming and receiving parking fines as the system is broken this has put me off going now
Cost of 2 swims £12
Parking fines £200
This is a disgrace
2024年10月21日
自発的なレビュー
Better - Wimbledon Leisure Centre and Spa からの回答
Hi Lisa
Thank you for your review.
We are very sorry to hear about your experience at the Wimbledon Leisure Centre and Spa. We have sent you a private contact request through Trustpilot.
Please complete this request at your earliest convenience, and we will do our best to assist you in resolving the issue.
Kind Regards
Amir
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