Poor customer service at the front desk yesterday (15 Sep) at about 6 in the afternoon. According to the email and phone conversation with the better customer call centre, I need to bring my ID to pro... もっと見る
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所在地
所在地を変更Kathryn Avenue, TO32 9AF Monks Cross, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Set up Togo with care and attention. Very good communication and feedback and follow up after only a couple of weeks. Gives you incentive to try
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Not happy that I asked the receptionist about an instructor and if she had left or was on holiday. Simple enough . The receptionist had no idea was more concerned with eating her lunch . No managemen... もっと見る
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I haven’t started the gym yet as have only just joined so can’t comment on my experience as of yet. The customer service has been excellent. Thank you.
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Kathryn Avenue, TO32 9AF, Monks Cross, 英国
4.5
優良
137件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff are excellent ,they helped me…
The staff are excellent ,they helped me out on my mobile phone for the app? Very helpful !
2026年6月16日
Better - York Stadium Leisure Complex からの回答
Hi Margaret,
Thank you for your lovely review!
We're so happy that our team were excellent during your recent visit, particularly with assisting with the Better UK App on your phone.
We're pleased to hear how helpful they were.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Better - York Stadium Leisure Complex からの回答
Hi Jane
Thank you for your review.
It is great to see that the staff at York Stadium Leisure Complex have been able to provide help and create a friendly atmosphere!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
lovely and clean not too busy staff are…
lovely and clean not too busy staff are good and all the facilities under one roof.
2026年5月2日
Better - York Stadium Leisure Complex からの回答
Hi Gareth
Thank you for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the York Stadium, and we look forward to welcoming you back soon!
Kind Regards
Rachel
The rheumatology dept and staff here…
The rheumatology dept and staff here are wonderful and.provise and amazing person centred approach to people. Always going that extra mile, thank you so very much
2026年5月13日
自発的なレビュー
Better - York Stadium Leisure Complex からの回答
Hi,
Thanks for your review.
We are so pleased to hear that you have had such a positive experience at York Stadium Leisure Complex!
Warm Regards
Hazal
Getting booked on classesz…
The only issue is I cannot get booked onto anything I want to do.
I set my alarm to book Aqua and whilst I got into my app straight away, it said the class wasn’t available. Later it said fully booked.
I have been referred by my gp, work full time, and evening classes are getting full in seconds
2026年4月12日
Better - York Stadium Leisure Complex からの回答
Hi Deborah,
Thank you for your review!
We're saddened to hear about the issues you've experienced with our booking System.
We understand that popular classes are filling up quickly, which is preventing you from attending these sessions.
We apologise for any inconvenience or frustration caused by this!
Warm Regards,
Kaisha
SEND inclusive and kind staff
Came to the toddler and learner pool early this morning with my children - my oldest (8) is non-verbal autistic. A member of staff (Jack) was leading a water aerobics class in the main pool next door and noticed my son and offered to turn the music down to make it more comfortable for him. We declined, as our son loves the pool and splash pad and knew he'd be fine but I wanted to write how great it was that Jack noticed, understood and tried to make our hour swim more inclusive. We love York Leisure Centre and will be back again - great facilities and staff! Thank-you to Jack in particular!
2026年4月7日
自発的なレビュー
Better - York Stadium Leisure Complex からの回答
Hi Katherine,
Thank you so much for taking the time to share this wonderful feedback.
We’re really pleased to hear that you and your children had such a positive visit, and it’s especially lovely to hear about Jack’s thoughtful and proactive approach.
It means a lot to know this made a difference to your experience.
We’ll be sure to pass your kind words on to Jack and the rest of the team.
Thank you again for your continued support, we look forward to welcoming you back to York Leisure Centre soon!
Polite and friendly staff
2026年3月2日
Better - York Stadium Leisure Complex からの回答
HI Michelle
Thank you for your review.
We are very pleased to see that the staff at York Stadium Leisure Complex are creating a friendly atmosphere and providing a wonderful service!
We will be sure to pass your feedback on!
Kind Regards
Amir
Charlotte really listens and takes on…
Charlotte really listens and takes on board what you tell her.
Helpful reception staff.
Better balance class really helps, clear instruction from Rebecca.
All very friendly
2026年3月6日
Better - York Stadium Leisure Complex からの回答
Hello Maggie,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great experience
Having a great experience, Had induction by Rebecca, even though I’ve been to gyms before I learnt how to use the equipment correctly and felt better for it
2026年3月19日
Better - York Stadium Leisure Complex からの回答
Hello Des,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Better - York Stadium Leisure Complex からの回答
Good morning
Thank you for your review.
We are so pleased to hear that you are enjoying York Leisure Centre and, in particular, Angela's Aqua Power Pump class.
We will ensure this is passed on to the centre team.
Kind Regards
Rachel
I’ve just started swimming at York…
I’ve just started swimming at York Leisure Centre and wanted to say a big thank you to all the staff for generally being so helpful and having a “can do” attitude. Well done! It’s a really nice swimming pool as well!
2026年3月12日
自発的なレビュー
Better - York Stadium Leisure Complex からの回答
Hi Richard,
Thanks for your review.
We are so pleased to hear that the staff at York Stadium Leisure Complex have been so supportive and we hope you continue to enjoy the swimming pool!
Warm Regards
Hazal
Great GymAll the staff are friendly and helpful
All the staff are friendly and helpful
The classes are excellant
The gym is very well equiped
2026年3月4日
Better - York Stadium Leisure Complex からの回答
Hi Jake
Thank you for your email.
It is great to know that you are enjoying your experience at York Stadium Leisure Complex and that you have had the opportunity to meet the centre staff.
We are also pleased to see that the staff have been able to assist and help with your queries, and if you have any further questions, please let us know!
Kind Regards
Amir
Better - York Stadium Leisure Complex からの回答
Hi Walid,
Thank you for your review!
We're thrilled that you enjoy using the facilities at our York Stadium Leisure Complex.
We also appreciate your feedback regarding affordability; we'd like to raise the revenue we earn, funds we generate help fund the wide range of facilities, services, and products we provide to our customers.
This includes initiatives such as the GLL Sports and Literary Foundations, the discounted memberships available to various groups, and the ongoing improvements and upgrades we make across our centres to enhance the customer experience.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
Good centre but website/app difficult…
Good centre but website/app difficult to manage and get information from. I've not been able to book anything for nearly a week due to small print rules that actually should be made clear when booking.
2026年2月14日
Better - York Stadium Leisure Complex からの回答
Hi,
Thank you for sharing your feedback!
We’re glad to hear you enjoy attending our York Stadium Leisure Complex.
However, we're saddened to hear about the frustration caused when using our website and app.
We understand that you had a penalty fee on your account due to a late cancellation you'd made for a recent booking.
Please note that we highlight our booking cancellation policy in your booking confirmation email, so customers are aware of this.
However, we're always happy to review this for mitigating circumstances.
On this occasion, we've removed this from your account as a Goodwill Gesture, so you can continue to make bookings.
Thank you again for your feedback!
Warm Regards,
Kaisha
Better - York Stadium Leisure Complex からの回答
Hi R
Thank you for your review.
Welcome to York Stadium Leisure Complex!
We are very pleased to see that you are enjoying your experience and that the staff are creating a welcoming atmosphere!
We hope your experience continues.
Kind Regards
Amir
Simply not interested in the members
Simply not interested in the members. Don't listen to suggestions and management sit in their office upstairs.
Poor receptionists have to deal with everything.
Apparently head office control everything.... The HO is in Belfast!
So not really a ' community stadium'
2026年1月2日
Better - York Stadium Leisure Complex からの回答
Hello Lorriane,
Thank you for your comments and feedback.
We are sorry to learn that your experience at The York Stadium did not meet your expectations.
Kind regards
Better - York Stadium Leisure Complex からの回答
Hi Gary,
Thank you for your kind words!
We're thrilled to hear that Sophia and Erin have been so fantastic.
Warm Regards,
Kaisha
It was nice 👌 to get to know that you have been there
It was nice 👌 to get to see the kids in by the time I went out to the pub with the kids to the garden with us in by the garden and Louis is going back home to get to the house in by the other side to get to get the car
2025年11月28日
Better - York Stadium Leisure Complex からの回答
Hello Farid,
Thank you very much for your comments and feedback,
Kind Regards
Ineffective monitoring and notification of vacant spaces
Emails for spaces on fully booked activities are not effective for most.
Texts would be a good addition
Some activities are booked but not attended and not cancelled.There needs to be some monitoring and some discouragement for members not to do this.
Too many changing rooms at Yearsley are occupied by people leaving clothes in them while they swim forcing disabled persons to walk further to find usable one
2025年11月24日
Better - York Stadium Leisure Complex からの回答
Thank you for your feedback, Diane.
We appreciate your suggestions as they will help us to improve.
Kind Regards
Happy with everything
Tho pool temperature is fine. The tuition of the fitness classes are great. The only thing that lets you down is the fact that when a class of 30 women leave the pool, there are insufficient showers to cope with them all. Waiting is not a problem but when you’re wet and waiting it’s very unpleasant. Also, I’ve noticed that the water in the showers nearest the pool entrance have recent started to turn cold while in use. Is this a fault or a ruse to get us out early? However, overall, I’m pleased with everything. The staff are very pleasant, polite and friendly
2025年11月21日
Better - York Stadium Leisure Complex からの回答
Hello Eileen,
Thank you for your comments and feedback.
Kind Regards
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