Better - York Stadium Leisure Complex レビュー 

Better - York Stadium Leisure Complex からの回答

2025年5月9日

Hi Steve,

Thank you very much for your thoughtful feedback! We’re absolutely delighted to know that you found our website user-friendly and that you had an enjoyable experience during your visit to our York centre in Huntington.

Our dedicated team works hard to ensure that every interaction is clear and supportive, so your kind words truly resonate with us. We genuinely appreciate your encouragement, and it inspires us to continue providing exceptional service.

We can’t wait to welcome you back soon and help you with whatever you need!

Best regards, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年5月1日

Hi Dee,

Thank you so much for your kind words! 

We're thrilled to hear you enjoyed the aerobics class with Rebecca, she's fantastic at motivating and bringing out the best in everyone. It's also wonderful to know that you're feeling inspired to push yourself and get fitter. We're glad you're finding all the classes fun and enjoyable, and we look forward to seeing you in many more!

Kind regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年4月23日

Hi Catherine,

Thank you for your feedback! 

We're glad to hear you enjoyed our facilities and found the package pricing reasonable. We appreciate your comments regarding the air conditioning in the fitness studio at York Stadium, and we apologise for the discomfort you've experienced. We’ll certainly take this into consideration and look into improving the temperature control to ensure a more comfortable workout environment. Your input is valuable, and we hope to earn that full 5-star rating next time!

Warm regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年4月19日

Hi Lorna 

Thank you for your review, and welcome to Better. 

We are very pleased to see that you are enjoying your experience at the York Stadium Leisure Complex, and we hope you reach your fitness goals with us!

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2025年4月18日

Hi Caroline

Thank you for your review.

We are very sorry to hear about the parking situation at the York Stadium Leisure Complex and appreciate you bringing this to our attention.

Your feedback has been passed on to the general manager to review, as they will be able to discuss the point you have raised with the centre staff to keep an eye out for the misuse of the disabled parking bays.  

We hope this will assist in improving your experience with us.

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2025年4月17日

Hi Pamela,

Thank you for the great review! 

We're so glad to hear you're enjoying the gym and that our team has made a positive impression. 

It’s fantastic to know we’ve got everything you need—we look forward to seeing you again soon!

Better - York Stadium Leisure Complex からの回答

2025年4月17日

Hi Michael,

We’re so pleased to hear that you’re loving our fitness classes! We always aim to make our sessions fun and impactful, helping to support our customers’ health and well-being ,so it’s wonderful to know that’s been your experience.

Thank you for your kind feedback and continued support. We look forward to seeing you at your next class!

Best regards,

Sarah H

Better - York Stadium Leisure Complex からの回答

2025年4月9日

Hi Gillian 

Thank you for your review. 

We are very pleased to see the staff at the York Stadium Leisure Complex have been able to provide assistance and guidance on the gym equipment. 

We hope you can use what you have learnt in your future gym sessions with us!

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2025年4月2日

Hi Ian 

Thank you for your review. 

We are very pleased to see that you enjoyed your gym induction and that it made you feel positive about using the facilities at the York Stadium Leisure Complex!

If you have any further queries, please do not hesitate to reach out to the centre staff.

Thank you for choosing Better. 

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2025年4月2日

Hi Mary,

Thank you so much for your lovely review. 

We're thrilled to hear that you felt welcomed and supported throughout your experience. It's our goal to ensure everyone is comfortable and moving at a pace that works for them. We're glad we could help you find the right tools and approach! If there's anything else you need, don't hesitate to reach out.

Kind regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月20日

Hi Former Flyer,

Thank you for sharing your feedback! 

We're glad to hear that your complaint was addressed promptly and resolved. We always strive to provide efficient solutions, and your satisfaction is important to us. If you need any further assistance, please don't hesitate to reach out!

Kind regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月19日

Hi Jude,

Thank you so much for your thoughtful and kind words! It truly means a lot to us.

We are absolutely thrilled to hear that you felt welcomed and included as part of the group right from the beginning. It’s always our goal to create a warm and inviting atmosphere for everyone. Rebecca is indeed a wonderful person, and we're glad you appreciated her efforts in making you feel at home.

We genuinely enjoyed having you with us and hope to see you again soon, as it would be a pleasure to share more memorable moments together!

Best regards, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月19日

Hi Sara,

Thank you so much for your kind words! 

We are thrilled to hear that you enjoy the clean environment and the classes led by our amazing instructors. It means a lot to us that you think we're even better than Energise! 

We look forward to seeing you in class again soon!

Kind regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月12日

Hi Debbie

Thank you for your review. 

We are very pleased to see you had a great experience at the York Stadium Leisure Complex and Rebecca was able to help you to sign up and assist with any queries you may have had!

We have passed your feedback on to the centre staff to view and hope you enjoy your time using the Better facilities. 

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2025年3月12日

Hi Karen,

Thanks for your review.

We are so pleased that Josh at York Stadium is so understanding!

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2025年3月6日

Hi Dean,

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our staff and facilities at the York Stadium. We truly appreciate your feedback regarding the pool availability. We will take your suggestion into consideration as we strive to provide the best possible experience for our members. 

Thanks again for sharing your thoughts, and we look forward to welcoming you back soon!

Warm regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年2月21日

Hi Linda,

I want to take a moment to sincerely thank you for your kind and thoughtful words. It truly means a lot to us!

We are thrilled to hear that your experience with our team has been positive and fulfilling. It’s wonderful to know that you feel welcomed and supported during your time with us. Our aim has always been to create an environment where our members can thrive, and it’s gratifying to see that reflected in your journey.

We’re especially pleased to hear that your health trainer has been making a difference for you. Their dedication to guiding you in achieving your fitness goals is something we take great pride in, and we’re glad you’re finding their support beneficial.

As you continue on this path, please remember that we are committed to maintaining a high standard of service and to being actively involved in your fitness journey. Keep up the fantastic work! You’re doing amazing things, and we are always here for you. If you have any questions, need assistance, or just want to share your progress, please don’t hesitate to reach out.

Best regards, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年1月27日

Hi Paul 

Thank you for your review and for joining Better!

We are very pleased to hear the joining process was easy and the staff have been able to assist with any queries you may have had.

We hope you enjoy your experience at the York Stadium Leisure Complex.

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2024年12月16日

Dear Hannah,

Thank you for your review.

We are pleased to learn that you perceive our memberships as providing good value for the included activities. However, we regret to hear that you have had to cancel your membership due to health-related issues. We would like to inform you that we can assist with a refund for medical reasons, provided that you submit the necessary medical documentation from your general practitioner or the relevant hospital.

This documentation is essential for ensuring that we refund the appropriate amount, calculated from the date your health condition arose.

We apologise for any inconvenience this process may cause; however, it is aligned with the protocols established by our refunds team. We are also gratified to know that our Customer Service Team successfully facilitated the immediate cancellation of your membership to prevent further charges.

We wish you a swift recovery and hope that you will be able to resume your health and fitness pursuits in the near future.

Sincerely, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2024年11月27日

Hi Mariana,

Thanks for your review.

We are delighted to hear that Isabella is really enjoying her membership!

Warm Regards

Hazal