Better - York Stadium Leisure Complex レビュー 

Better - York Stadium Leisure Complex からの回答

2025年4月2日

Hi Mary,

Thank you so much for your lovely review. 

We're thrilled to hear that you felt welcomed and supported throughout your experience. It's our goal to ensure everyone is comfortable and moving at a pace that works for them. We're glad we could help you find the right tools and approach! If there's anything else you need, don't hesitate to reach out.

Kind regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月20日

Hi Former Flyer,

Thank you for sharing your feedback! 

We're glad to hear that your complaint was addressed promptly and resolved. We always strive to provide efficient solutions, and your satisfaction is important to us. If you need any further assistance, please don't hesitate to reach out!

Kind regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月19日

Hi Jude,

Thank you so much for your thoughtful and kind words! It truly means a lot to us.

We are absolutely thrilled to hear that you felt welcomed and included as part of the group right from the beginning. It’s always our goal to create a warm and inviting atmosphere for everyone. Rebecca is indeed a wonderful person, and we're glad you appreciated her efforts in making you feel at home.

We genuinely enjoyed having you with us and hope to see you again soon, as it would be a pleasure to share more memorable moments together!

Best regards, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月19日

Hi Sara,

Thank you so much for your kind words! 

We are thrilled to hear that you enjoy the clean environment and the classes led by our amazing instructors. It means a lot to us that you think we're even better than Energise! 

We look forward to seeing you in class again soon!

Kind regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年3月12日

Hi Debbie

Thank you for your review. 

We are very pleased to see you had a great experience at the York Stadium Leisure Complex and Rebecca was able to help you to sign up and assist with any queries you may have had!

We have passed your feedback on to the centre staff to view and hope you enjoy your time using the Better facilities. 

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2025年3月12日

Hi Karen,

Thanks for your review.

We are so pleased that Josh at York Stadium is so understanding!

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2025年3月6日

Hi Dean,

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our staff and facilities at the York Stadium. We truly appreciate your feedback regarding the pool availability. We will take your suggestion into consideration as we strive to provide the best possible experience for our members. 

Thanks again for sharing your thoughts, and we look forward to welcoming you back soon!

Warm regards,

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年2月21日

Hi Linda,

I want to take a moment to sincerely thank you for your kind and thoughtful words. It truly means a lot to us!

We are thrilled to hear that your experience with our team has been positive and fulfilling. It’s wonderful to know that you feel welcomed and supported during your time with us. Our aim has always been to create an environment where our members can thrive, and it’s gratifying to see that reflected in your journey.

We’re especially pleased to hear that your health trainer has been making a difference for you. Their dedication to guiding you in achieving your fitness goals is something we take great pride in, and we’re glad you’re finding their support beneficial.

As you continue on this path, please remember that we are committed to maintaining a high standard of service and to being actively involved in your fitness journey. Keep up the fantastic work! You’re doing amazing things, and we are always here for you. If you have any questions, need assistance, or just want to share your progress, please don’t hesitate to reach out.

Best regards, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2025年1月27日

Hi Paul 

Thank you for your review and for joining Better!

We are very pleased to hear the joining process was easy and the staff have been able to assist with any queries you may have had.

We hope you enjoy your experience at the York Stadium Leisure Complex.

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2024年12月16日

Dear Hannah,

Thank you for your review.

We are pleased to learn that you perceive our memberships as providing good value for the included activities. However, we regret to hear that you have had to cancel your membership due to health-related issues. We would like to inform you that we can assist with a refund for medical reasons, provided that you submit the necessary medical documentation from your general practitioner or the relevant hospital.

This documentation is essential for ensuring that we refund the appropriate amount, calculated from the date your health condition arose.

We apologise for any inconvenience this process may cause; however, it is aligned with the protocols established by our refunds team. We are also gratified to know that our Customer Service Team successfully facilitated the immediate cancellation of your membership to prevent further charges.

We wish you a swift recovery and hope that you will be able to resume your health and fitness pursuits in the near future.

Sincerely, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2024年11月27日

Hi Mariana,

Thanks for your review.

We are delighted to hear that Isabella is really enjoying her membership!

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2024年11月20日

Hi Show

Thank you for your review. 

We hope you get to use all the information learnt at the induction in your gym sessions and enjoy your experience with us. 

Thank you for choosing Better.

Kind Regards

Amir

Better - York Stadium Leisure Complex からの回答

2024年11月6日

Good Evening Adam,

I hope this message finds you well. I want to extend my heartfelt thanks for taking the time to share your valuable feedback with us.

It brings us great joy to learn that you are finding satisfaction in your membership at the York Stadium. We strive to create a welcoming and positive environment, so it's particularly rewarding to hear that our staff members have made a positive impression on your visits.

We are always looking for ways to improve and ensure that your experience continues to be enjoyable.

Warm regards, 

Charmaine

Better - York Stadium Leisure Complex からの回答

2024年10月25日

Hi Sue,

Thanks for your review.

We are delighted to hear you are enjoying classes at York!

Warm Regards 

Hazal

Better - York Stadium Leisure Complex からの回答

2024年10月18日

Hi Tracey,

Thanks for your review.

It is great to hear that you felt so welcome at York Stadium and we hope you enjoy using the facilities in the future.

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2024年10月18日

Hi Lynne,

Thanks for your review.

We are so happy to hear that you had such great assistance from the staff at York Stadium.

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2025年2月13日 に更新

Hi Kay,

Thanks for your review.

We appreciate your feedback and are pleased to learn of your positive experience with the Fitness Classes at the York Stadium Complex. These classes are in high demand and tend to fill up quickly. Therefore, we encourage customers to make advance bookings to secure a spot in their desired activity. Should you need to cancel, we require a minimum of 4 hours notice prior to the start time in order to receive a refund or avoid a penalty fee, particularly for those with prepaid memberships. Your suggestion to expand the class timetable will be conveyed to the centre's management team for their consideration.

We regret to hear that the food offerings at the Cafe did not meet your expectations. Your feedback will be forwarded to the centre's management team for their review.

Thank you for bringing these matters to our attention.

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2024年10月11日

Hi Sarah,

Thanks for your review.

We are pleased to hear you are enjoying swimming at York Stadium and have passed on your feedback about the catering options to the centre.

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2024年10月9日

Hi Jill,

Thanks for your review.

It is great to hear you are enjoying the gym - keep up the good work!

Warm Regards

Hazal

Better - York Stadium Leisure Complex からの回答

2024年8月4日

Hi Jane,

Thank you for our review.

We are pleased to hear that your experience so far at York Stadium Leisure Complex has been positive. 

We hope your future visits are just as welcoming and we wish you the best on your fitness journey.

Have a lovely weekend.

Kind regards,

Haven