Better2Know レビュー 721

The admin staff were welcoming, communicative, and organised my appointment promptly. Test results were returned within 4 days, which I appreciated.

Regarding cost, there are several pricing tiers: a standard comfort check panel at €300 and a comprehensive panel at €500. I chose the standard option, which in hindsight may not have fully addressed my needs.

My main concern is with the follow-up structure. A GP consultation is included - but only if test results come back positive. Because my results were negative, I was not eligible for this follow-up, despite still experiencing unresolved symptoms and health anxiety. This left me without the clinical support I needed to reach a clear resolution.

For anyone with ongoing concerns, I would suggest considering whether the included GP follow-up policy meets your needs before booking, or asking whether an additional consultation can be arranged regardless of results.

Brent was Very helpful and really informative and patient

Que super atención .. la mejor .. los felicito x tan excelente servicio

Excellent communication via email from start to finish. Tests carried out efficiently.
I'd definitely recommend Better2know

This 5 start review is based on the excellent support I received from customer service.

I needed an urgent test and they went above and beyond to get a booking for me.

Special thanks to Elizabeth and Beatriz who kept me informed at all times and for their understanding of my situation.

I had a cancellation so I called customer service. Brent Samuels handled the call professionally with a calm and respectful tone. He listened carefully and provided clear, concise information. Overall, Brent delivered solid service.

Great service. Very efficient at the clinic - no waiting time and professional staff. Quick turnaround in results. Highly recommended

I had a really positive experience talking with Elizabeth.She was patient respectful and truly took the time to understand my concerns.Her communication skills are excellent and she made me feel heard and comfortable throughout the conversation.I especially appreciated how calmly and professionally she handled everything.It’s clear that she genuinely cares about clients and want to help.Thank you for the great support Elizabeth u are the best at the clinic 🙂

Que te dan una caja de condones por poner una reseña.
Dejaría mejor opinión pero para ello necesito más contacto,que espero tener más adelante.

Louise was personable and very supportive during an anxious time.

Whilst the staff are very accommodating
The management refused a refund despite my explanation for the reason for the cancellation,
Unfortunately it fell within their non negotiable terms and conditions
An act of avarice , which will not be forgotten .
Can’t comment on the level of service as I didn’t actually receive any but paid £550
A lesson learnt on my behalf but let this be a word of warning to others

was easy to contact support when there was an issue with the testing centre

Great service Better2Know, Elizabeth Mukucha knows her story, she worked around my work schedule and got me a booking closest to me after running around for weeks looking for this type of service she made things easy for me from the booking, the appointment, the follow-ups, including the results delivery.
PS thank you Louise Wright for providing the document formats that I requested.

fast and effiicient service

Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.

friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.