Better2Know レビュー 721

Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.

friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.

The lovely girl betriz gomez went above and beyond to find a clinc for my son to be tested for a tropical disease after travelling in Africa.next day appointment locally. Very professional and kind on the call. A big thankyou

Many thanks to Louise for the great service.The customer service at Better2know is amaizing.

I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experience with such a test plan, I want to say that it was fast enough and on the specified time.

I would like to say a very special thank you to Beatriz Gomez who went above and beyond in what was a very stressful time for me. I cannot thank her enough! Would recommend Better2Know who have great customer service!

Very professional and a great experience. I had a query and they answered it very quickly. Would definitely use again!

It took about two weeks to get the results, and I spent more than 400 euros. The process would have been quicker and without cost at a hospital. I recommend avoiding this service.

Avoid this so called booking service at all costs!!
Utter shambles

Very quick turnaround for results.

Quick and easy to deal with. Really fantastic communication all the way through and very fast service. Couldn’t have been easier. Definitely recommend.

I think you guys have a great service but if people can’t reach out to you then it’s meaningless, I was looking for a discount since I was a student but seems like l don’t get any help. And about that parcel,, not getting it for sure . Didn’t get it last time ,, Anyway I like you trying. Keep up the good work.

Booked a "Platinum" STI screen and was given a date/time. Showed up on time and the building was locked, managed to get into the neighbouring part of the building that does other tests like Ultrasound etc. Had to show the receptionists there my request form, and was told that the clinic in question only do collection in the am - I was given my apt for 14:30. Eventually was taken to the right clinic and had to present my form again to another group of women behind a desk, 3 this time. They had never even heard of better2know. I watched them manually type every pathogen we would be testing for into the system. Finally got my samples taken after a 45 minute, less than confidential, wait. The only thing platinum about this service is the price.

Easy to book and pay
there seems to be confusion with the time it takes for the result turnaround, i will soon find out what is going on.

Super rápido y eficaz la AI ... buena atención.

they got very bad service and the just trying to take money and care about numbers of customers they don't advice you to right test

Very kind and helpful, also positive response on time

This company is terrible. The customer service is awful, they have no clue of what they are doing. They let you buy a test with an attractive price, thinking you can do the test yourself at home, then ask you to pay more than double for a nurse blood collection.

I purchased a blood test for £79 for a health check. The test was in the "home test" section so I expected something I could do myself. The kit I received was for a nurse to collect my blood. As indicated on the document that came with it, I called Better2Know to arrange for a sample collection at their local clinic. They are asking for £115 to collect my blood. Never using them again. Competition far better and highly rated.