Big Motoring World - Blue Bell Hill レビュー 

14,443
TrustScore 5段階評価の4

3.9

Big Motoring World, Buckmore Park, Maidstone Road, ME5 9QG Chatham, Kent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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5つ星のうち5の評価

Staff were friendly and very helpful. We felt the brakes on the car we tested were not quite right and they had new brake discs fitted while we waited. Whole process was easy and we never felt under... もっと見る

企業が回答しました

5つ星のうち2の評価

Overall happy with our car but we were extremely disappointed with the after sales support. When we test drove the car there were floor mats loose in the boot which the salesperson commented on saying... もっと見る

企業が回答しました

5つ星のうち4の評価

The team were very welcoming and friendly. I had read reviews about staff being pushy when trying to sell add-ons, however I did not find that this was the case. The only issue was that they were shor... もっと見る

企業が回答しました

5つ星のうち5の評価

Arrived at opening time with no pre booked appointment, immediately it was clear that nothing would be too much trouble… Welcomed and booked in within 5mins with and advisor called Bethan…whe... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.


連絡先

  • Big Motoring World, Buckmore Park, Maidstone Road, ME5 9QG, Chatham, Kent, 英国

  • 01634 248638

3.9

ほぼ満足

TrustScore 5段階評価の4

1万件のレビュー

5つ星
4つ星
3つ星
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顧客にレビューを依頼しています

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3.9

すべてのレビュー

(14,443)

過去12か月のレビュー数: 5,503

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5つ星のうち1の評価

More interested in the warranty commission

I only have the car for a few days. At the same time, I love the car. The experience of buying it wasnt that pleasant. The sales guy was fine; it's the insistence on additional items they wanted to sell, and the change of tone from making it an enjoyable experience to saying to myself, 'if it's not sorted within the next 20 mins, I im prepared to leave.' At the same time, I was happy to take the info away and take time to read and decide that wasnt allowed. I had to do it there and then. Even when I highlighted that I have a family member who would do the maintenance and has done so for every other motor I've owned, they decided to send the manager over to try talk me around and then to push the narrative that my family member wouldn't want me give him work. I won't be buying another car from them.

2026年3月31日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Terry,

We apologise for any discomfort or inconvenience you may have felt during your visit to our Blue Bell Hill branch. Providing a seamless and pleasant car-buying experience is our utmost priority, and we apologise for any inconvenience that the sales of additional products may have caused. We certainly do not wish for our customers to feel this way.

Rest assured, we take your concerns seriously. I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.

Kindest regards,
Big Motoring World

5つ星のうち5の評価

Great service from Naz went through all…

Great service from Naz went through all the car’s abilities and really easy to talk too, we are now looking to purchase another car from BMW

2026年3月29日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi John,

Thank you for your 5-star review!

I will pass along your lovely feedback to Naz and the team!

Kindest Regards,
Big Motoring World

5つ星のうち2の評価

This was a 2nd purchase is less than 2…

This was a 2nd purchase is less than 2 years. As this time, I used financing, the experience wasn’t that good. Been rushed a lot, ling waiting and most annoyingly, I was credit checked twice for their error. I was told, I would be given car mats but last minute the salesman changed his mind. Probably because of me not wanting to signup for those useless extra subscriptions. So all in all, my experience this time wasn’t very pleasant.

2026年3月29日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Sudipta,

Thank you for your review. We appreciate you sharing your feedback. We regret to hear your experience wasn't pleasant, especially as a returning customer. The issues you raised about being rushed, the credit checks, and the car mats are concerning. We'll review these points to improve our service.

Kindest Regards,
Big Motoring World

5つ星のうち1の評価

Awful- returned after initial visit on…

Awful- returned after initial visit on getting a price range for my car . On wanting to proceed this range was completely ignored and I was offered 20 % less for my car which was never justified. I wasted half a day and having spoken to other people that I know I can see this is not unusual . Have subsequently had 3 calls asking for feedback. Cannot underestimate how bad my experience has been.

2026年3月28日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Conrad Chant,

Thank you for your review. I am so sorry to hear that you were disappointed with the valuation that you received for the vehicle you were looking to part-exchange.

Our valuations can depend on many factors, and we do value our part exchanges slightly differently from some dealerships, as the majority of cars do go to auction. I apologise for the disappointment caused.

Should you have any further questions, please do get in touch at customercare@bigmotoringworld.co.uk

Kindest Regards,
Big Motoring World

5つ星のうち1の評価

Rubbish company and rubbish service

Rubbish company and rubbish service

2026年3月28日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Mr Muhammad S Kiani,

Thank you for your review.

I am so sorry to hear that you have been left disappointed with our company and the service provided.

Please get in touch at customercare@bigmotoringworld.co.uk with further details on your experience with us, so that we can look to improve our services.

Kindest Regards,
Big Motoring World

5つ星のうち1の評価

2 bad experiences

As a returning customer, I wanted to test drive 2 cars to decide which one I want. The sales man told me I need to come back once I'm already decided and sent me off to test drive somewhere else.
2 bad experiences: 3 years ago a ridiculously pushy sales person. I bought a car anyways.
A few days ago, a sales man who didn't want to do any work to sell. I'm probably not coming back.

2026年3月27日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Andres,

Thank you for contacting us. I am very sorry to hear that the service you received was not satisfactory. Your experience with what you have detailed falls well below par with what we expect from the staff here at Big Motoring World and is not what we would want any of our customers to experience. We certainly would not wish for our customers to leave feeling as you did.

I will be sure to pass on your comments to the relevant persons who will ensure that training is implemented where necessary.

Kindest Regards,
Big Motoring World

5つ星のうち5の評価

Thank you to Omar at Big motoring world…

Thank you to Omar at Big motoring world Chatham for his excellent service during my car purchase from them.

2026年3月27日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi S H,

Thank you for your 5-star review!

I will pass along your lovely feedback to Omar and the team!

Kindest Regards,
Big Motoring World

5つ星のうち5の評価

Excellent service

Amazing service from Sujan and Holly took lots of time out of their day to help us thank you!

2026年4月1日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Abbie,

Thank you for your 5-star review!

I will pass along your lovely feedback to Sujan and Holly!

Kindest Regards,
Big Motoring World

5つ星のうち1の評価

Terrible

Terrible! I bought my Peugeot 3008 march 25 the whole process was exhausting,we wanted a cash buy they kept trying to convince us to at least pay part of it on h.p and have a holiday with the left over cash! Ground us down to accept 36month warranty , a few days after we bought the car the lights kept coming on and alarm kept going off all through the night took it back they said they couldn’t find anything wrong but reset it and it was fine,a couple of months later with were travelling home from a weekend trip and the ad blu light came on,Smoked billowed out of exhaust ,ad blu injector neede replacing they paid for it under warranty,3 weeks ago ad blu lights came on took it to my garage and it needs a complete new exhaust due to a crack in the dps which is not covered under the warranty!! I have had to phone big motoring world approximately 6 times to see what was happening as they don’t actually call you and aside waiting for up to 45 mins for an answer they are definitely not full of charm! Yesterday I called yet again to be told the claim was being reviewed and I would has an answer by 3 pm! I called this morning and was the told my claim is declined no covered under warranty! I know have a garage bill of over £2400 for the replacement of the the exhaust and really don’t know what to do! DO NOT buy from big motoring world or DO NOT buy warranty so disappointed!

2026年4月2日
自発的なレビュー
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Jackie,

Thank you for taking the time to share your experience.

We’re very sorry to hear about the issues you’ve faced, both during the purchase process and with your vehicle since. It’s clear this has been a frustrating and stressful situation, particularly given the repeated faults and the difficulty you’ve experienced in getting updates.

We’re especially concerned to hear about the pressure you felt around finance and warranty options, as well as the ongoing problems with the vehicle and the recent outcome of your warranty claim. This is not the level of service or support we aim to provide, and we understand how disappointing this must be, particularly when faced with a significant repair bill.

We also apologise for the lack of communication and the time taken to reach our team. Having to chase multiple times and wait extended periods for responses is not acceptable, and your feedback will be raised with the relevant departments.

Kindest Regards,
Big Motoring World

5つ星のうち5の評価

Great experience buying a car from Big…

Great experience buying a car from Big Motoring World Blue Bell Hill. Phillip made sure I was well looked after throughout – from coffee and biscuits to even milkshakes, which was a nice touch. The car was prepared perfectly, clean and fully charged on collection.

Highly recommend both the dealership and Phillip for a smooth and enjoyable buying experience.

2026年3月25日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Danylo,

Thank you for your amazing 5-star review!

I will pass on your feedback to Phillip.

Kindest regards,
Big Motoring World

5つ星のうち5の評価

Very professional set up

Very professional set up. get met at the reception by sale's person nothing seems to much trouble

2026年3月25日
自発的なレビュー
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Steven,

Thank you for your 5-star review!

Kindest Regards,
Big Motoring World

5つ星のうち3の評価

Recent experience of Big Motoring World.

The price of the car was very good however spending half a day in there trying to get out with the car too way too long. Also the selling of other products seemed to be a must even though I did not want them. They need to be more focused on time it takes.

2026年1月7日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Victor,

We appreciate you bringing this to our attention. We're sorry the car-buying process took so long and that you felt pressured to buy additional products. We'll review how we can improve our processes.

Kindest Regards,
Big Motoring World

5つ星のうち1の評価

I have booked for test drive with a car…

I have booked for test drive with a car which has been sold and didn’t receive any notification, moreover too long to wait customer services to help

2026年3月23日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Engin,

We are sincerely sorry to hear about this.

I will be sure to pass on your feedback to the relevant department, which will ensure that training is implemented where necessary to ensure that we provide better and clearer communication going forward.

Kindest regards,
Big Motoring World

5つ星のうち5の評価

Came back for the second time after…

Came back for the second time after walking away disappointment. Gary went above and beyond to get my partner the car he really wanted that he walked away from for the right price. Couldnt ask for more and would come back in a heart beat if he was our guy again.
Ask for Gary Church and he will get you the car you want at the best possible price.

2026年3月28日
自発的なレビュー
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Jade,

Thank you for your 5-star review!

I am pleased to hear that you had a positive experience with us at our Blue Bell Hill site!

Kindest Regards,
Big Motoring World

5つ星のうち1の評価

Too pushy

After visiting I initially booked a test drive which I had to cancel
Then, phone calls, emails , texts
Blocked them the more calls on different numbers
Totally ridiculous!
Would never set foot in their dealership again

2026年3月7日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Martin,

Thank you for your review. We appreciate you sharing this. We're sorry our follow-up regarding the test drive caused frustration. We'll review our communication methods to ensure a better experience in the future.

Kindest Regards,
Big Motoring World

5つ星のうち1の評価

I don’t like soon has we has we got…

I don’t like soon has we has we got there we was put in front of a computer to look at car when we know what we was looking for then to have the drive down so we could have a look then we see the man washing the car that we was also waiting for to have a look didn’t get ask if we want to take them for a test drive we won’t be going back

2026年3月20日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Fay,

Thank you for your review. We appreciate you taking the time to share your experience. We're sorry that the vehicle viewing process and test drive availability did not meet your expectations. We'll review your feedback to improve our customer service.

Kindest Regards,
Big Motoring World

5つ星のうち5の評価

Communication

They give the correct information.
Mannerism is good very helpful.

2026年3月27日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Delores,

Thank you for your 5-star review!

Kindest Regards,
Big Motoring World

5つ星のうち5の評価

Omar was excellent full of info about…

Omar was excellent full of info about the car

2026年3月26日
Big Motoring World - Blue Bell Hill ロゴ

Big Motoring World - Blue Bell Hill からの回答

Hi Kirsty,

Thank you for your 5-star review!

I will pass along your lovely feedback to Omar and the team!

Kindest Regards,
Big Motoring World

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