Big Motoring World - Cannock レビュー 

First visit was great after it was horrible, placed a deposit down & was told car would be ready on my next visit. I turned up & they didn’t have my appointment on the system. I was told to take a seat with another salesperson, he didn’t even know the car I was picking up. Taken in back office & waited for about 15 minutes, he came & tried to talk about warranty, I advised on my first visit I didn’t want any warranty & just wanted to buy the car. Seemed he was stalling because I think the car wasn’t ready for collection. The whole process put my back up, along with his attitude it made it the experience worst. Left without buying the car & will never return in the future.

This is a clear warning to anyone looking to buy a car from this company, DO NOT EVEN THINK ABOUT IT!
My experience from the moment I bought the car to trying to sort out repairs on the car has been a nightmare.
Even if you ignore my warnings about buying a car do not even consider getting a warranty because they will just fob you off when you need to carry out repairs on the car. This company is a joke and honestly I don't know how they are still in business. Terrible company and very unhelpful staff!

A very Happy Customer now after 5 months the car has been returned, it was 14 months old and their so called PDI checks clearly missed some very basic faults. After reporting a fault only 48hrs after collecting the vehicle, then liaising with their Customer Service team via email for weeks and weeks, it was agreed the car would be inspected, yet their Technical Professional stated based on verbal explanation this was not a fault, oh he was wrong! So Ford inspected the vehicle and found 4 serious issues, they produced a report that identified the issues and advise me not to drive the vehicle. Whilst I am arguing with Big Motor World over the issue, I was advised to contact the finance company (Black Horse) and explain, which I did and they asked to see report, within 48hrs they agreed the vehicle was unroadworthy and would take the car back with a full refund (with a little compensation), in the mean time 7 days on still no response from Big Motor World. So car returned and full refund made within 48hrs of the car being collected! Collection company advised I should do more research when buying vehicles and I would have seen Big Motoring Worlds reputation, great after the event but solid advise, hence the reason for me writing this and sharing my shocking experience. I am so glad Black Horse look at things in professional and fair way otherwise I would be stuck with a £14k car not fit for the road, with around £5k worth of faults or maybe a legal bill fighting for them to accept some responsibility, which they only did 2 days after the car had already been collected by Black Horse! The service is poor and them taking responsibility or accepting liability does not seem to exist in their business, so please be warned do your research and my advise based on my experience purchase from a main dealer, which is exactly what I have done, a little bit more expensive but as people say you pay for what you get!!!

Everything was great. I did get bored waiting for the finance agreement to be sorted but everything else was spot on. Thanks to Jacob, Ben and everyone else I spoke to from the test drive, finance and collecting the car.

I had a car transfered from a Leeds branch to cannock .which was none refundable of 129.00 based on a valuation they gave me of between 6.9995 to 8.500 when I went to see the car it was filthy. And then when they gave me a valuation of my car he gave me a valuation of 5.700 so I was not pleased at all .when I queried this he said that was a valuation from head office .and all there valuations are AI based and there was nothing he could do about it .I would never had the car transferred if I had known this and lost 129.00 I have since had an offer of 7.200 from another dealer .they were just trying to rip me off buyers beware !!! Of this company!!!

Great experience at the Cannock branch recently. All staff were friendly and knowledgeable. Good communication throughout the buying process. Very happy with our new car.

Proceed with extreme caution... better yet; avoid.
On driving our newly purchased family car off of the forecourt we realised that there was a fault so immediately took the car back into the branch. The manager, instead of taking any accountability or without any soft skills or kindness, she came out immediately on the defensive, very rude and dropping all of the buzz words repeatedly removing any sincerity from the already abrupt and agressive speel, which turned what could have been a simple fix and left us feeling immediately like we had spent our savings with the wrong people. Unfortunately, this was just a sign of things to come. They did, granted, attempt to fix the issue but were unsuccessful. We were advised this was a point of sale issue and they would need to rectify in branch, however we have now had the car for 2 months and the branch do not return our calls. Emails to big assist have been futile, with holding emails sent in reply that they are waiting for the branch to reply. Requests for a refund have repeatedly been ignored, including on the day of purchase when we noticed the fault, and again week later after they were unable to fix the fault. There have been countless failings and poor communications from the company along the way.
Our most recent update, we were sent an email from an agent at the big assist email advising that we are now with their aftercare team and all communication must go through them and not to big assist otherwisewe will be sent to the back of the queue, the agent was kind enough to provide us with the email address for said department- the big assist email *face palm*
I honestly am at a loss with the lack of accountability, poor communication and what appears to be culture of vigorous denial and lack of support to customers. Disappointing to spend savings on what should have been a reliable family car with a company who cannot simply repair a fault which they have advised they will repair, in a timely manner. Part of me worries that they are postponing until a time where they can legally say we have had the car too long or some other devious reason not to uphold their promise. There is no trust with this company. Very sad really.

Polite, very helpful, relaxing atmosphere and not rushed .

The process of looking for a car was very efficient. Bailey was super helpful but once decided on a car, the purchase of it took the best part of a day as it took 4 people to do the purchase and there was a long wait between the people.... I feel the process could be made to be far slicker.

Took an appointment to sell the car and I drove all the way from Stoke-on-Trent and visited the center (WS11 1SL) to sell the car. After reaching the center, staff mentioned that selling was no longer an option, and only part exchange was available.

So update the site " mentioning that only part exchange is available, not selling." I wont recommend to my friends and family

Bailey at the Cannock branch was very helpful and knowledgeable despite not having worked for the company for long

I liked the car
I wanted to buy the car - in full cash
Was pushed really hard for finance, made me feel uncomfortable and ended up purchasing another car elsewhere!

Not child friendly, no colouring or anything for them to keep occupied!
Sales sales sales!
Customer service last

Won’t be returning

Sales team brilliant shout out to Bailey not been there long is a real asset to the team warranty seems comprehensive
Finance Tegan was also great and reception staff were lovely
Only disappointment car is due a service in next 4 weeks felt that should have been done before sale small mark on heads up screen awaiting resolve
Overall would definitely use BMW again

Bought a BMW series 1 last year, had issues with the air vents. Car went in three times to get solved but they could not fix issue. Now they are saying I need to pay a garage to fix this issue.

Just a nice place to buy a car !! Never felt pressure to buy and was left to look in peace. Would defo recommend to at least look hear before you decide

Absolutely shocking after care and don’t believe 200 point inspection was not carried out correctly as had service and now got a massive bill to get fixed
Customer services not helpful at all definitely will never go there again

UPDATE:
Big Motoring World is misrepresenting the situation in their below response. I did not simply ‘choose’ to fit Michelin tyres as a luxury upgrade. I was instructed by their own customer service team to have the safety defect repaired immediately at their RAC approved garage. The RAC garage fitted the appropriate road legal tyres they had available to rectify the defect. Big Motoring World gave unconditional consent to cover the invoice and gave zero stipulations beforehand. They’re now trying to back track by offering £131 which wouldn’t even cover the cost for 2 correctly sized budget tyres. The matter is being reviewed by the motor ombudsman.

I purchased a used Kia from Big Motoring World Cannock, only for a serious vehicle safety system fault to illuminate on the dashboard immediately on the drive home (Multiple warning lights and total speedometer failure), which required a breakdown call out.
I started the warranty process via the supplied app and booked into their recommended RAC approved garage. In the meantime my partner happened to notice the car had been fitted with 2 incorrectly size tyres to both wheels on the front axel rendering the car dangerous and illegal to drive under UK road law at the point of sale.
The garage formally diagnosed that the vehicle had been supplied with completely incorrect, mismatched tyre sizes on the front axle and quoted to replace the tyres and remove the fault codes.
Due to an immediate travel emergency, Big Motoring World's customer service team explicitly instructed me over the phone and also via email to have the tyres replaced at the RAC garage and to send over the invoice for full reimbursement. Now that the work is complete, they have gone back on their word. The total invoice to correct their safety defect was £290.00, but they are now refusing to pay it in full, offering a partial payment of £131.74.
They did not give any stipulations/limitations before repair work was carried out and promised the invoice would be covered. If they had advised otherwise I could have used my own independent garage rather than their recommended RAC approved one.
I have formally rejected their partial offer and as they refuse to honour their original agreement or take accountability for supplying an unsafe vehicle, I have had no choice but to escalate the matter to The Motor Ombudsman which unfortunately will now start a lengthy process and leave me out of pocket for the foreseeable.

Please be aware, I understand buying a second hand car always comes with it's risks but their customer service which although seemed helpful at first contact, soon changed their tune once it was time to make a payment they promised would get paid.

I purchased a Volvo XC40 from Big Motoring World and within one month the front brakes developed a loud squeaking noise.

Following Big Motoring World’s advice, I had the vehicle inspected by Kwik Fit. Their inspection reported that the front brake discs were lipped and close to the manufacturer’s specification limit, and that the front brake discs and brake pads required replacement.

Despite receiving the independent inspection report, Big Motoring World refused to replace the brakes, stating that they were still within their own preparation standards. Instead, they only offered to pay for a strip, clean and re-grease of the brakes, even though this does not address the worn brake discs identified in the inspection.

I am very disappointed with the after-sales service. I expected a vehicle sold by a reputable dealer to be supplied with braking components that would not require replacement after only one month of ownership. While the sales process was smooth, the support after purchase has left me with very little confidence in the company’s vehicle preparation standards.

I am disappointed with my experience with Big Motoring World. While a repair on my vehicle has now been paid for and the claim has been closed, my earlier complaints were not properly addressed and I do not feel my concerns were taken seriously at any stage.

The service throughout has been frustrating and poorly handled. At the dealership, staff were overly persistent in pushing add-ons, which made the process feel more like a sales exercise than good customer service. It also took hours to finally complete the sale, which was exhausting and unnecessary.

Overall, I would not recommend Big Motoring World based on my experience. The lack of proper communication, the poor handling of my complaints, and the drawn-out sales process left me very dissatisfied as a customer.

Purchased a car from the Cannock branch in 2024 after waiting for 5 hours! I couldn't tell you why the wait was long but I was in need of a car so decided to bare it. Was told the car had full service history online and was advertised as so. After owning the car for almost a year I had to get it serviced and it just didn't feel right for having owned it a year and only driven 5000 miles so contacted manufacturer to chase down what work had been done previously. Turns out none. The car did not have the service Big Motoring World sold it as. Paid for another just over 6 months later, sold the car another month after that because it was starting to cost me significant money. A year and a half later having sold the car and with proof, complained to Big Motoring World that they mis sold me a car, was offered a £163 as compensation for a car that had cost me thousands in repairs. Will be taking legal action now but I wouldn't bother with this company, literally feels like you're dealing with immaturity.

Edited this after Big Motoring World have said I haven't responded to them. I have responded to them, they offered me a compensation that was obviously not based on the details I had provided them with and told me this would be their last response, hence why I am seeking legal advice.