Big Motoring World - Peterborough レビュー 

Customer service at the purchase stage was really great.
When it came to pick up the service felt rushed and impersonal.
Unfortunately, the state of the interior of the car was dreadful- sweet wrappers, stains, spillages that weren't adequately cleaned. Really took the shine off collecting a new car and rounded off my experience in a negative way.

Drove car home from Big Peterborough to London with worn windscreen wipers in the rain and a slow puncture.
These issues should have been picked up on the 200 point check, whatever the 200 point check is.

We looked online and found the car we wanted to buy so we went to store, was asked to take a seat and was left for 30minutes before anyone saw us people who came in after us got seen first, the car was then pulled round so we could look at the car told the sales person would be back in 5 minutes we viewed to car and went and sat down another 30 minutes the sales advisor came back and took us to another sales person said someone would be out in a few minutes again we waited and waited finally someone came out filled out the paperwork and then was left again for another 30 minutes

We set a date to collect the car, got a phone call and hour before we was due to collect to advise that we could not collect the car as the EV charger wasn't working and they only had one EV charger

Finally collected the car, arrived and again was left waiting for 20 minutes before being seen signed more paperwork and then was left again for 20minutes was then taken upstairs to finish the paperwork and tax and told we had to go to the post office to sort the tax out

Overall very disappointed in the service we received, we love the car but the service needs fixing

Upon arrival to view a Tesla, I was greeted by a young salesman who, from the outset, demonstrated a complete lack of knowledge about the vehicle. I asked a number of basic and reasonable questions that any competent car salesperson—especially one selling electric vehicles—should be able to answer. These included:
Battery size
Battery health
Whether the vehicle had been inspected by Tesla and what work had been carried out
Remaining tyre tread
Estimated range
Tyre size
Cost of replacement tyres
Top speed
0–60 time
None of these questions were answered. Instead, I was met with shrugs, “I don’t know,” and increasingly rude behaviour. The salesman repeatedly talked over me and became dismissive, which was both frustrating and unprofessional. This behaviour continued throughout my time in the dealership.
Despite not being able to answer even basic questions, the salesman attempted to aggressively upsell protection products, again without being able to clearly explain what was included. This felt pushy and unacceptable.
When my current car was valued, the offer came back nearly £4,000 lower than competitors. I was told I would “never” sell the car for more elsewhere—an unnecessary and rude comment. I have since sold the vehicle for £5,000 more than your offer, which speaks volumes about the accuracy of your valuation.
During discussions around warranty, the salesman argued with me about coverage details that were clearly contradicted by the leaflet he himself had provided. I should not have to argue with a salesperson to clarify basic warranty terms—particularly when they are unable to provide accurate information.
After a significant delay, I was passed to a finance representative who was again rude and repeatedly talked over me while I tried to ask questions. This is not the experience anyone expects when making a major purchase.
In total, I spent nearly four hours in the dealership on this initial visit, waiting for responses regarding finance and basic queries. Had I found the same specification vehicle elsewhere, I would have walked away.
On the agreed collection day, I arrived on time and was left waiting for 40 minutes before being seen. Appointment times appear to be meaningless. While the finance representative I dealt with on this occasion was polite and helpful, the process was painfully slow due to management unavailability. I was then asked to wait upstairs for over 30 minutes, followed by another extended wait before vehicle handover. The staff member responsible for handing over the car was also rude and dismissive when I asked questions.
By the time I was finally able to leave with the vehicle, I had spent over two hours in the dealership that day alone.
Overall, my customer experience was worse than terrible. The repeated rudeness, lack of knowledge, excessive waiting, and general disorganisation were unacceptable. I will not be using Big Motoring World again, which is disappointing given the range of vehicles available—I would have otherwise considered returning with family members for future purchases.
I remain extremely frustrated by this experience, particularly knowing commission was earned on my finance agreement despite the level of service received.

Too many ‘hand offs’ between staff. Car was cleaned before leaving but not a proper showroom clean inside and out. Quality control needed. Documentation issues emerged at the end of the process causing me to visit a local post office to complete DVLA payment.

This is the most annoying issue; They don’t give advance valuations. This is a pressure tactic on the day of purchase to get you to accept a lower valuation. Hardly any negotiation whatsoever. Take it or leave it, although the staff were great this issue is directed at the high level policy makers.

Sat in reception being ignored for over 25 mins. Waste of time.

Jake from the sales team gave knowledgeable background information for our EV purchase, excellent service to give us the best part exchange and overall deal possible. Supported by helpful and efficient colleagues at Big Motoring World Peterborough.

Lots of choice
Staff vert helpful

Poor customer service at your Peterborough location.

Great customer service they really looked after me.

Very friendly salesman called 'Shy', didn't feel pressured to buy and was extremly helpful.
Car valet was poor, not sure even if it was before handing over keys. Was told that they could get scratches out but looked like there was no effort.
Everything else was great and very friendly. Overall great experience but valet of the car was dissapointing and let the whole experience down

Load of rubbish. Avoid if possible.
Put deposit on car to test drive was assured that the car would be in the showroom for us to inspect. When we arrived, the car was still in the lot. I was unable to test drive the car as the car was blocked by another car which wouldn’t start. Didn’t receive any apology I was told it is what it is. The customer service was dreadful, overall shocking experience.

The guy selling me the car was fast and really friendly the general manager aswell you could tell how much he loved his job and how much effort he went to just as simple as coming to say hello while I was buying the car little things like that really make a place greatv

Excellent - fast & efficient service from start to finish. Special mention to Jake whose knowledge & assistance was exceptional. Highly reccomended.

Getting the car moved, test drive and sorting payment - no problem, easy and helpful staff.
All paid for and insured, went to collection and get informed the car has an error code for a door mirror (Safety issue) and the car can't be handed over. Now 5 days later I still don't have the car (I own) and being told it might be Wednesday (1 week from purchase) before it's ready! Feel they aren't treating it as a priority. Least they can do is fill the fuel & Ad-blue tank for collection as way of compensation.

i have just taken a car on finance last week, they were so straight forward with the process, signed the documents they made sure everything was 100% clear with everything before i signed anything. sent me upstairs to tax my vehicle on the day i picked up the car, done the test drive and everything was perfect, although when i picked up the car the the pressure warning was continuously coming on and soon found a valve issue, when i went up to the branch although i had to push for it a little bit they fixed the valve on the spot for me with no charge, i am very satisfied with the level of service and very satisfied with my car!! highly recommend!

The overall experience was great. Good customer service.

Had a great experience, Delroy was very helpful and was very satisfied with my car I purchased, only reason I didn’t give 5stars was he promised me a goody bag and I didn’t get one and forgot until the next day.

Overall a positive experience but the valeting side of things not as good as expected. My alloys were tarnished and it took quite a bit of time to get them good enough - not as good as I would like so some work for me to do. Also some crusty green algae around the mirrors. Otherwise the car was presented well.
The premises might prove difficult for people with limited mobility as you need to go upstairs for part of the process. There didn't appear to be a lift and we weren't offered a ground floor alternative.
The showroom is very good, very clean and tidy and staff generally helpful and pleasant.