Blacks - Bromley レビュー 

429
TrustScore 5段階評価の4.5

4.7

65 High Street, BR1 1JY Bromley, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My size of sandal was not available in store and the assistant that served me went above and beyond in helping me to order on my phone. She was extremely helpful, patient and polite.

企業が回答しました

5つ星のうち5の評価

I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... もっと見る

企業が回答しました

5つ星のうち1の評価

It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... もっと見る

企業が回答しました

5つ星のうち5の評価

I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店
  5. ランニング用品店
  6. 靴屋

Blacks - Bromley について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

4.7

優良

TrustScore 5段階評価の4.5

429件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(429)

過去12か月のレビュー数: 3,370

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very nice and helpful staff

2023年3月30日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Harry was so helpful

Harry was so kind and helpful at the Bromley branch where I purchased a northface bag for my son

2023年3月31日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

5つ星のうち5の評価

Again, fantastic service!

I was looking for a puffer jacket for a trip to Nepal and Jonny at the Bromley store was extremely helpful when deciding which way to go. He was very knowledgeable and even looked at his back room stock in case there was an alternative that wasn’t on the shop floor.
When I returned to the store after having a little think, his colleague (I didn’t get his name but he looked a little similar to Jonny) took up the reins with equal knowledge where I ended up buying the Rab Microlight Alpine Down jacket and I’m extremely happy with the purchase. Thank you again guys

2023年3月30日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Super service

I bought my trekking shoes and tried them on for a week indoors. I found they were too tight and took them back. I was served by a gentleman called Otis who couldn’t do enough to find me a pair that fitted well. In fact the shoe I settled on was slightly more expensive than the original but Otis price matched it for me. Great service.

2023年3月28日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Really great customer experience

Went in to buy some durable walking boots, but didn't know what to look for. The shop assistant, Eloise, was really helpful in finding the shoes that would fit best, within the budget that I was looking for.

Will definitely be going back next time I need more hiking gear.

2023年3月26日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

5つ星のうち5の評価

Great staff!

They were very helpful and accompanied me while shopping and even held my stuff! Very kind and welcoming staff. :)

2023年3月26日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great service by the manager and the…

Great service by the manager and the team earlier today whilst purchasing some new walking boots

2023年3月25日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

5つ星のうち5の評価

The young girl who served us was…

The young girl who served us was outstanding Great service and great product knowledge. A delight to shop there. Not exactly sure of the date but the girl concerned is studying for a masters I believe

2023年2月22日
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

5つ星のうち5の評価

Amazing customer service

I visited Blacks Bromley today and had to leave a review! Lottie and Otis were extremely helpful, taking the time to answer all my questions and recommend the best products for my upcoming trip.

Amazing customer service that is quite rare to find nowadays!

Thanks Lottie and Otis :)

2023年3月20日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

5つ星のうち5の評価

Rob went above and beyond helping me…

Rob went above and beyond helping me today, I feel like now I am not only well prepared but well informed. Thanks Rob!

2023年3月17日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

5つ星のうち5の評価

Spot on advice.

A good selection of footwear to choose from but best of all was the service I received. Excellent product knowledge especially in relation to the foot problems that I have. Your salesperson was happy to spend time with me to ensure I bought the right product.
So much better than shopping on-line. Thank you.

2023年3月16日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち4の評価

Excellent shopping experience- however…

Excellent shopping experience- however we were promised a 10% discount on the walking shoes
This was to be within 7days and it has never materialised

2023年3月4日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi Clari,
Thank you for your review.
I am sorry to hear you didn't receive a 10% discount on your order, we would love to look into this for you.
Please drop us an email on customercare@blacks.co.uk with your order number and a brief description of the issue.
Many thanks,
Sarah
Blacks Online Review Team.

5つ星のうち5の評価

Really good shop for Outdoor basics

Amazing, friendly Customer service , great quality products, good prices👌🏻✨

2023年3月9日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Lottie is an amazing worker

Lottie is an amazing worker, super knowledgeable, helpful and nice, she patiently assisted me in finding everything I was looking for and more. Same can be said about the other workers, all very polite and helpful. Good selection within the store and fair prices. Very good experience, thank you Lottie!

2023年3月9日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great help from the staff

Brilliant service from a young lady (red hair, glasses) with picking out a great boot, getting the right colour, and setting up an online order. Definitely needs a pay rise!

2023年3月4日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Had exactly what I needed!

I came in to get some new trekking boots as my old ones have seen better days. Forget the name of the chap who served me, but sorted me out exactly what I wanted, had my size in stock and a great price too, and even got some socks at half price with them! Will be back soon for a new backpack!

2023年3月2日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Extremely helpful staff who were really…

Extremely helpful staff who were really great.

2023年2月28日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

5つ星のうち5の評価

Fantastic service. Exceptional.

The gentleman who served me was a credit to the store. (I couldn't find a name on the receipt unfortunately, tall chap). Great knowledge of the products, helpful, patient and really helped me choose the items I needed with great care and attention. Great service, thanks.

2023年2月27日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Super helpful staff as always :)

2023年2月24日
自発的なレビュー
Blacks - Bromley ロゴ

Blacks - Bromley からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報