Went to pick up my parcels. The email said photo ID but didn't specify any particular type. I presented 2 different photo ID's (NHS & university). The lass & her manager said these were unaccept... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... もっと見る
企業が回答しました
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... もっと見る
We received great customer service and support from the staff when buying some hiking shoes and socks. They were attentive, friendly and helpful. We left feeling really happy with our purchase, and sp... もっと見る
企業が回答しました
企業情報
Blacks - Bromley について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
65 High Street, BR1 1JY, Bromley, 英国
- 02036 758118
4.6
優良
430件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Outstanding Customer Service & Recommendations
I went to Bromley for replacement walking shoes. It was a blessing that they didn't have my size in stock, as they went one better and provided an alternative wide fit brand, based on the wear and tear of my shoes and my walking style. The walking shoes fit so much better, especially with the adjustments made for the smaller size foot.
I was also provided with a wealth of information for my feet, as well as recommendations and suggestions, not to mention the correct way to tie the laces, for the chosen footwear.
It was a pleasure to receive outstanding customer service from Eloise and Sandra, whose knowledge, patience and easy go manner, made it an enjoyable experience.
2023年8月10日
自発的なレビュー
Blacks - Bromley からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
lovely assistance
2023年8月1日
自発的なレビュー
Blacks - Bromley からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Top of the range
I’ve been a customer for decades. And it’s difficult to fault the staff, customer service, or the product selection. I found the several managers of particular high and professional service. Friendly, courteous and helpful.
2023年7月31日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Excellent service.
2023年7月24日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful staff
Really helpful staff when buying some walking shoes. Very polite and patient with us while we tried different sizes. Thank you!
2023年7月22日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful and cheerful staff
Very helpful and cheerful staff . Needed hiking shoes for my daughter … for her summer camp !
Had a very pleasant experience.
Thank you!
2023年7月20日
自発的なレビュー
Blacks - Bromley からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Really kind helpful staff.
2023年7月17日
自発的なレビュー
Blacks - Bromley からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Needed some waterproof trousers as I’m…
Needed some waterproof trousers as I’m going on a bike trip next week. Found what I wanted straight away, no queue at the till and the assistant told me about the half price offer on neck warmers, very handy on the bike.
2023年7月15日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Super helpful
Went in to return an online purchase, which was handled without issue. Robin was super helpful with advice on my questions on equipment for an upcoming adventure. Definitely recommend.
2023年7月2日
自発的なレビュー
Blacks - Bromley からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great experience at the Bromley store
Great experience at the Bromley store. Very helpful staff got everything I needed plus a discount for D of E. Fantastic..
2023年6月23日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Very good helpful service.
2023年6月13日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
I was welcomed in to the store like I…
I was welcomed in to the store like I was an old friend and the old man called chris. He took his time to explain everything to me and was just a delight to talk to. I would definitely recommend Bromley blacks as they’re all so nice and polite. He help me find a device for when my nan needs the bath room out hiking I didn’t even know there was a thing called a she wee. My nan will be so pleased. Thank you so much and got bless.
2023年6月12日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Really helpful and friendly staff. The member of staff who helped was…
The member of staff who helped was friendly, polite, helpful and gave me great advice. Really helped and made it an excellent experience.
2023年6月9日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Blacks - Bromley からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Super sales staff
Sales staff member was super helpful, and flagged that we were entitled to a 15% DofE discount. Great customer service. Apologies I didn't catch the girl's name.
2023年6月11日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohammed,
Blacks Online Review Team.
Kain is the difference that made a…
Kain is the difference that made a difference on this hot day!
Excellent customer service skills and patience.
SJ
2023年6月8日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff in the Bromley store - we were looking for hiking boots and needed some advice on which ones to get - thank you to the member of staff who assisted us for your advice and for getting various different boots for us to try on!
2023年6月3日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent helpful staff
Really helpful staff. Made shopping a pleasure. Wish all shops had this level of staff service.
2023年6月3日
自発的なレビュー
Blacks - Bromley からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Continued good service at Blacks in Bromley
My second trip to Blacks in Bromley in a couple of months, and again I received helpful and friendly service, and managed to buy all of the products that I needed. Good prices too!
2023年5月25日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
I was looking for the walking pole
I was looking for the walking pole, good selection. Jason has kindly advised me and answered all my question. I am really pleased with the service I received and my purchase.
2023年5月24日
自発的なレビュー
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