Blacks - Glasgow レビュー 

617
TrustScore 5段階評価の5

4.9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... もっと見る

企業が回答しました

5つ星のうち1の評価

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... もっと見る

企業が回答しました

5つ星のうち5の評価

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店
  5. ランニング用品店
  6. 靴屋

Blacks - Glasgow について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, 英国

  • 01414 041190

4.9

優良

TrustScore 5段階評価の5

617件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(617)

過去12か月のレビュー数: 3,332

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

spot on...top floor dan👍

spot on...
nice shopping experience and friendly and informative...
thanks top floor dan

2025年8月28日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Brilliant

The staff were extremely helpful, inviting, and even helped us get a hefty discount!

2025年7月30日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

5つ星のうち5の評価

Went to get advice on the fitting and…

Went to get advice on the fitting and choice for a new rucksack. Ewan Souter took time to take me through all the choices. Really knowledgable, helpful and patient. Brilliant service.

2025年7月27日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

A very good assistant...

A very helpful staff member Elizabeth made my purchase enjoyable and re-assuring... Never pushy and at no time was I put under pressure to purchase... Well done to her...

2025年7月25日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Friendly, knowledgeable advice with no pressure.

Really appreciate the friendly and obviously knowledgeable advice given taking our use-case and price bracket into account with no hurry or pressure. This would alone would have been enough for 5 stars but their willingness to help us out with our youngest family member was icing on the cake.

2025年7月23日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Top Floor Dan for the win!

Top Floor Dan was really helpful! He knows his stuff and there were lots of discounts on. Definitely recommend this store!

2025年7月3日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

5つ星のうち5の評価

Our first visit to Black was a huge success

Layla was attentive and gave excellent suggestions about size and fit. We are very pleased with our purchases and are ready for an adventure in Loch Lomand.

2025年6月26日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Dan at the store was super helpful and…

Dan at the store was super helpful and super nice. All the staff were very friendly and helped me tremendously. Huge thanks and 25 stars! 🤩

2025年5月13日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

5つ星のうち5の評価

Was with my partner looking for brilliant customer service shoes…

Was with my partner looking for shoes suitable for walking West Highland way and Andrew was very helpful and knowledgeable about our needs, we ended up with the perfect shoe for our activity ahead.

Cheers and thank you.

2025年4月27日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

5つ星のうち5の評価

Top Floor Dan the Bagman still ruling his domain, all is well ...

Back in to take advantage of the sale before the place gets "closed" (don't worry folks, the place is just getting rebranded as GO Express to sound more Happening with The Kidz and Stuffz ...) and to get some fresh t-shirts to cover my fat sweaty carcass for the warmer days (small hint, their togs may be more expensive, but that's because unlike their high street rivals their stuff lasts for years, as opposed to certain firms proving their environmental credentials by having clothing that 'biodegrade' after the first wash ...).

Regulars will be relieved to know Top Floor Dan - Black's answer to Seth Green - is still going strong. Years ago he said I could do with a new bag, to which I said "Prove it! Reveal to me the new bag I need to make my life complete!" One brief look inside my existing moth eaten effort and he pointed promptly to me the compact and bijou grey Montane with enough internal dedicated compartments and pockets to ensure a laptop, a tablet, a bottle of water, an emergency sugar crash drink, an A to Z of USB leads, cards, money, medicines, pens, pencils, flashlight, a USB power bank complete with solar panel for emergency charge that never actually works but its the climate change thought that counts, and a flip top flask of tea would not only be stored, but organised for ease of access ... and still have more than enough room to cram in three days groceries (six if all the packets are removed). Game, set and match. Either you get your bags from Dan, or you're so wrong about everything you could become one day the President of the United States.

TL/DR - I got stuff from Blacks, and I liked it.

2025年4月25日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

5つ星のうち5の評価

First ever hiking shoes

I recently bought my first-ever pair of hiking shoes from Blacks, and I had a great experience thanks to Dan from the top floor. He spent around 30 to 40 minutes helping me out, patiently guiding me through the options and making sure I found the right fit. With his help, I ended up getting a really comfortable pair at a great discounted price. He also recommended some hiking socks, which I got to try on with the shoes, they were super comfy and made a big difference. Dan was incredibly kind, patient, and helpful throughout, making the whole experience smooth and enjoyable.

2025年4月23日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Many thanks to Andrew and Daniel for a…

Many thanks to Andrew and Daniel for a great pair of hiking shoes.

2025年3月21日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Dan is great

Dan is great. The pole of our tent broke in a storm and he was very helpful with replacing it. Thanks a lot!

2025年4月18日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent service & help from Dan…

Excellent service & help from Dan today.
Helped me pick a small practical backpack & knowledgeable about children's waterproofs for my 12 year old.

2025年4月17日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Dan was very helpful and gave us great…

Dan was very helpful and gave us great advice. Thanks a million.

2025年4月17日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Knowledgeable and friendly store!

Wonderful, friendly and helpful staff. I reserved some boots in the sale with Daniel on the phone and they were on the ball when i came into the store. Nice vibe, knowledgeable and happy to help :)

2025年4月14日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Lovely shop assistants - upstairs Dan sorted us right out!

My partner needed some help with getting her new Osprey backpack to fit properly. Top Floor Dan sorted it out for her!
While we were there I thought I’d ask him to look at the fit of my Berghaus and he helped that fit better too!
He might just have saved our Hebridean Way adventure before it started!

2025年4月11日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

5つ星のうち5の評価

Helpful advice

I was having trouble with the fitting/adjustments on my back pack and upstairs Dan was fantastic - he made some adjustments to the fit of my heavy hiking backpack and now feels it feels so much better. It’s not digging into my shoulders anymore and feel a lot more confident we can tackle the Hebridean way and not cut it short by painful shoulders. So glad we went in and Dan was there able to help!

2025年4月11日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great advice and service from Andrew…

Great advice and service from Andrew when buying a new pair of walking shoes

2025年3月18日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Dan on the top floor is a star.

I had to exchange a Rab jacket. Dan (top floor) He was brilliant, helping me choose a great replacement. He did such a good job, I bought an additional pair of walking shoes at the same time. In fact, all the staff were good. Fran helped make sure I knew my options and helped deal with all the exchange hassle

2025年3月14日
自発的なレビュー
Blacks - Glasgow ロゴ

Blacks - Glasgow からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

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