Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... もっと見る
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I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... もっと見る
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I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... もっと見る
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企業情報
Blacks - Glasgow について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, 英国
- 01414 041190
4.9
優良
618件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
New Walking Boots
Daniel K very helpful today on my quest for new walking boots. I’m happy to report I left with a new pair.
2024年6月20日
自発的なレビュー
Blacks - Glasgow からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Liz the store assistant was incredibly…
Liz the store assistant was incredibly helpful and attentive!
2024年6月7日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Service was very good
Service was very good, staff friendly but not pushy. Good price for our trainers and other goods
2024年6月5日
自発的なレビュー
Blacks - Glasgow からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great customer service and knowledge
Went in looking for a multi tool for my work and for hiking, however due to being around the city centre often, I was apprehensive about having one with a knife. Top floor darrel (I was told there’s a bottom floor one as well) was very helpful explaining the laws around carrying for work, and what counts as a reasonable justification for carrying, and had even talked to police previously about laws with them. All this info was very good and helped me make my purchase
2024年6月5日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
New walking shoes
The young woman, Rachel, who helped me was helpful and welcoming.
2024年6月2日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
I was in the Glasgow argyle street…
I was in the Glasgow argyle street store and was served with a very helpful young lady called Molly thanks
2024年6月2日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Blacks - Glasgow からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Honest & friendly.
Honest, helpful & constructive is exactly what Black's Glasgow is about.
Liz was very helpful and friendly. My wife chose the boots she wanted and Liz brought 2 sizes to try. No hard sell trying to get us to buy more expensive ones.
Gave us great advice on which socks were best to buy. Great customer service with a smile. Thanks again Liz.
2024年5月21日
自発的なレビュー
Blacks - Glasgow からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Search for wide fit trail boots, Glasgow.
I visited this store in the hope of finding an alternative (wide fitting) trail boot as my tried and trusted boot has now been discontinued.
Molly was extremely helpful and knowledgeable in my search for an alternative wide fit boot providing choices and options for me to consider as was Dan who was on hand to give first hand experience of his choice of footwear as yet another option. I felt at ease and well informed with no 'hard sell'. I will be revisiting this store again.
2024年4月13日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Top shop
Really great staff, very knowledgeable and super helpful. Best outdoor shop in Glasgow.
2024年5月20日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Holly was so passionate
Holly was so passionate, knowledgable, patient with all my questions and above all helpful. Super customer service! I’ll be back to Blacks again!
2024年5月16日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Both Molly and Andrew at the Blacks…
Both Molly and Andrew at the Blacks store in Argyle St, Glasgow were absolutely excellent with their customer service. My aunts and uncle had come over to visit from abroad and needed a good pair of shoes to walk around Scotland with. Both had excellent patience and were happy to let them try on several pairs of hiking shoes in different sizes. Very smooth process - successful purchases for them. Thanks!
2024年5月15日
自発的なレビュー
Blacks - Glasgow からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Helpful Holly
Went into Blacks to look for a Waist wallet but ended up buying other items. The assistant who served us (Holly) was extremely helpful in pointing things out to us and offering advice. Found out that we got a discount for being National Trust members.
2024年5月15日
自発的なレビュー
Blacks - Glasgow からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Excellent service from Rachel
Excellent service from Rachel. Very friendly and knowledgeable. An asset to her company.
2024年5月12日
自発的なレビュー
Blacks - Glasgow からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Bought some boots at Blacks
Bought some boots at Blacks. Staff were helpful and friendly. I was in a rush for a train. Dan served me speedily and courteously.
2024年5月4日
自発的なレビュー
Blacks - Glasgow からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great experience
Great experience, thanks to Rachel, she was very helpful and advice and great experience.
2024年5月12日
自発的なレビュー
Blacks - Glasgow からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Excellent service staff really helpful
Excellent service staff really helpful, shout out to Dan PM. Sale items really good value many thanks
2024年5月11日
自発的なレビュー
Blacks - Glasgow からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Top staff, Top
All the staff on saturday were lovely, really made me feel welcome and helped me pick out the items that I needed. Top notch team and brilliant staff.
Made a point of getting all their names so I could write this properly, Dan, Dan, Dan, Holly, Rachel and Liz - incredible team
Thanks
2024年5月4日
自発的なレビュー
Blacks - Glasgow からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Blacks - Glasgow からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great customer service from Dan…
Great customer service from Dan this afternoon to help find hiking boots within my budget and to fit my feet which are a half size so is difficult to find shoes that fit as there are limited options. Dan was attentive, offered different options and was very knowledgable, drawing on his own personal experiences as well. Unfortunately I couldn’t buy any boots but that was down to my awkward feet and not the excellent customer service!
2024年5月4日
自発的なレビュー
Blacks - Glasgow からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
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