Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.
企業が回答しました
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Recently went in to buy myself new hiking shoes - had an absolutely excellent service from lovely Mirela. Shoes are great too.
企業が回答しました
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... もっと見る
企業が回答しました
Mirela was really helpful and friendly, offered advice and a reason to come back- for receiving great customer service.
企業が回答しました
企業情報
Blacks - Jersey について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
29-31 King Street, JE2 4WF, St Helier, Jersey, 英国
- 01539 760449
4.9
優良
432件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It’s all about customer service.
Customer service makes all the difference between buying online and face to face attention. So nice to find a company that still values its customers. Hannah went out of her way help and is a credit to the store. What a difference to my previous visit to town where the staff were more interested in chatting amongst themselves!
2024年1月10日
自発的なレビュー
Blacks - Jersey からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
I bought some ski mittens for a friend
I bought some ski mittens for a friend, I had no idea what to get but Hanah was amazing, most attentive and knowledgeable. I had been to a competitor earlier but left due to poor service. I was pleased I met Hanah, thank you
Great product and perfect fit
2024年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Fast and friendly service from Sussy…
Fast and friendly service from Sussy helping me buy my new Merrill’s. Thanks
2024年1月10日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Fantastic customer service as always
Fantastic customer service as always, very pleasant staff who, are happy to help.
2024年1月8日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
I was served by Hannah today and she…
I was served by Hannah today and she was incredibly helpful and a pleasure to deal with. I will always recommend Blacks
2024年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Hannah was very helpful
2024年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Helpful knowledgeable service
Served by Hannah, confident, knowledgeable, helpful. Although I'd done some preliminary reading about outdoor clothing, about which I knew next to nothing, I didn't really know where to start looking for actual items. Hannah quickly understood that I was looking for something warm, dry, rainproof, windproof and quickly led me to the right stuff. She made my shopping easy & pleasant, otherwise it could have been bewildering.
2024年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Great customer service.
I went in to the store to purchase some thermal clothing. From the moment I entered the shop help was at hand, Hannah stopped the task she was carrying out to show me the best bargains in the items I sought. A great example of customer service and I shall recommend to all.
2024年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very helpful - Kiona
A lovely young lady called Kiona served me today, she was very polite and extremely helpful with my purchases - thank you
2024年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Hannah was really helpful!
2024年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Sussie was really helpful at helping…
Sussie was really helpful at helping find everything I needed. She was polite and demonstrated excellent customer service. Thank you!
2024年1月5日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
Great friendly and helpful experience
Great friendly and helpful experience
Angeie and Hannah were great
2024年1月5日
自発的なレビュー
Blacks - Jersey からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Good customer service
Good customer service. Hannah and her colleague were very helpful to me and my daughter when we bought hiking shoes.
2023年12月30日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Fabulous service.
Went to Blacks in St.Helier and Angie went above and beyond to help me. Couldn’t be happier with the service I received from her. Thank you Angie you are a huge asset to Blacks . Thank you for resolving my issue with my North Face boots.
2024年1月4日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Friendly knowledgeable staff
Sussy was really helpful and patient choosing different walking shoes for me to try (I didn’t know where to start!). I got some great waterproof trousers and will be back for a jacket which I liked the look of too. Great shop for anyone needing outdoor walking gear and good deals in January sales on at the moment
2024年1月2日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Sushi was very friendly and I enjoyed…
Sushi was very friendly and I enjoyed her professionalism.
2024年1月2日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Blacks - Jersey からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
The lady at the till called Hannah
The lady at the till called Hannah, was very polite and friendly. Asked if I found everything I wanted in the shop and wished me a happy new year.
2023年12月30日
自発的なレビュー
Blacks - Jersey からの回答
Hi Hannah,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Blacks Online Reviews Team.
Hannah was super polite & helpful
Hannah was super polite & helpful - absolute pleasure :)
2023年12月29日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Good experience
Both staff really helpful and happy to assist with my queries today. Hannah was really polite, welcoming and willing to help. Store was clean and tidy
2023年12月29日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
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