i have a trip planned out italy and switzerland and nicola was really nice and helped me get me clothing and equiment and answerd all my qustions calmly thank you nicola ill come to your shop again
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... もっと見る
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Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... もっと見る
企業が回答しました
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... もっと見る
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企業情報
Blacks - Jersey について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
29-31 King Street, JE2 4WF, St Helier, Jersey, 英国
- 01539 760449
4.8
優良
426件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was looking for a beanie to run with…
I was looking for a beanie to run with and Sussy was extremely helpful. She showed me how to use the neck warmer on my head and it has worked great!! A delightful experience!
2024年3月14日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Blacks - Jersey からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
The customer service of Hanna.
The customer service of Hanna.
Went to buy socks,and Hanna went through all the choices and promotions available.
So i ended up buying more,but all great products!
So happy with Hanna's warm and friendly customer service and knowledge!
Will be back for more!
2024年2月13日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great customer service
Great customer service. Greeted as soon as coming into the store. Staff very attentive. Fantastic deals on in store. Well done!
2024年2月17日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Blacks - Jersey からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great service
Had wonderful service when shopping for some boots for my son today. My son wasn't with me to try them on but Anna was amazingly helpful! She brought out all the boots that they had in his size (which was quite a few) for me to look at. He was very happy when he tried them on at home!
2024年2月21日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hannah has great customer service…
Hannah has great customer service skills, highly recommend thank you
2024年2月21日
自発的なレビュー
Blacks - Jersey からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very helpful lady
I was looking for a pair of walking shoes and the sales assistant (Sussy) was really helpful. She found the right ones for me - they were in the sale and she gave me an extra discount as well. Also suggested another product which I was interested in buying. Extremely good customer service.
2024年2月20日
自発的なレビュー
Blacks - Jersey からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Exchange walking boots
The manager of the Jersey branch, Angie,facilitated an exchange for me of some walking boots. Nothing was too much trouble for her. Really good customer service.
2024年2月17日
自発的なレビュー
Blacks - Jersey からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Positive experience
Went in with a very long list from the tour operator so was initially a bit overwhelmed, but with some good advice from Anna & Hannah I was able to start making sense of it all!
2024年2月19日
自発的なレビュー
Blacks - Jersey からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Hannah served me today
Hannah served me today, she was lovely, very friendly & helpful.
2024年2月16日
自発的なレビュー
Blacks - Jersey からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I usually hate shopping
Anna in the Jersey shop was incredibly helpful and patient - I think she brought me about 20 pairs of shoes to try! I’m the kind of bloke who hates shopping so sticks with what I know and buys the same every time but needed some shoes urgently so didn’t have chance to order from usual place. Anna made the shopping experience fairly painless so I will likely pop into Blacks again when I need shoes! Unfortunately they don’t have many shoes in half sizes, hence I had to try so many - this is the only reason this is a 4x review rather than a 5x.
2024年2月17日
自発的なレビュー
I’m happy
Offered assistance quickly. Very happy with the advice. Purchased what I needed and left within 10 mins. Perfect.
The person was called Hannah.
2024年2月17日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Hydro pack
I was looking for a hydro pack and was immediately attended to by Hannah who was very friendly and extremely knowledgeable about the product I was interested in, the help she provided me with secured my purchase. Hannah is a credit to the Blacks Jersey outlet 👏👏👏
2024年2月12日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Lovely friendly service at Blacks (Jersey)
Popped into Blacks (Jersey) looking for a particular kind of socks, and was served by Hannah who was lovely and took the time to talk to me and was very knowledgeable.
2024年2月16日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Hannah gave me great insights to find…
Hannah gave me great insights to find the best shoe for me and my needs. Really friendly and super helpful!
2024年2月16日
自発的なレビュー
Blacks - Jersey からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Excellent service from Hannah in the…
Excellent service from Hannah in the Jersey team! Thanks Hannah x
2024年2月16日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great service from Sussy
Went in to Blacks, Jersey wanting to replace my walking boots. Sussy provided great advice on what boots would meet my needs.
2024年2月13日
自発的なレビュー
Blacks - Jersey からの回答
Good Morning Darren,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service in store.
We hope that you continue to shop with us.
Kind regards,
Georgia,
Blacks Online Reviews Team.
Shopping for hiking shoes.
Shopping for hiking shoes.
Staff member Hannah was helpful, friendly and knowledgeable about products.
2024年2月15日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Purchased some outdoor shoes from…
Purchased some outdoor shoes from Blacks Jersey today - excellent service provided by Hannah to ensure the right shoes and correct fit.
2024年2月15日
自発的なレビュー
Blacks - Jersey からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
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