Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate,... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... もっと見る
企業が回答しました
Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.
企業が回答しました
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
企業が回答しました
企業情報
Blacks - Salisbury について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
17 New Canal, SP1 2AA, Salisbury, 英国
- 01722 447476
4.7
優良
464件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Blacks - Salisbury からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Katie was really helpful and we had new…
Katie was really helpful and we had new boots in no time
2024年3月15日
自発的なレビュー
Blacks - Salisbury からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Blacks - Salisbury からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service at Blacks Salisbury…
Excellent service at Blacks Salisbury when Ricky? exchanged gloves that hadn't fit properly for better ones. Helpful advice without undue pressure. Would always go there for outdoor clothing.
2024年3月11日
自発的なレビュー
Blacks - Salisbury からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very friendly and attentive
Very friendly and attentive. Katie was a credit to the business
2024年3月5日
自発的なレビュー
Blacks - Salisbury からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Katie was very helpful and excellent…
Katie was very helpful and excellent customer service - thank you
2024年3月5日
自発的なレビュー
Blacks - Salisbury からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Blacks - Salisbury からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very helpful and friendly
Got some very helpful advice and guidance from a very nice chap called Rich (store supervisor I think?) and left with exactly what I’d been looking and hoping for. Perfect, thank you 😊 Bob & Lorna
2024年2月24日
自発的なレビュー
Blacks - Salisbury からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Ask for Rich, he's the expert.
Lots of help from Rich when buying running shoes. He found me just the right pair at an excellent price.
2024年2月12日
自発的なレビュー
Blacks - Salisbury からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Rich was outstanding.
Rich was friendly, polite, humerous and devilishly handsome. He was knowledgeable about what I needed and exactly where to find it all. I bought a torch, carabiner and some powerbanks. Thanks Rich!
2024年2月12日
自発的なレビュー
Blacks - Salisbury からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Served by Katie today who was extremely…
Served by Katie today who was extremely helpful and courteous. Great deals in the shop and after comparing with mountain warehouse and Cotswolds, we came back to Blacks for all our purchases.
2024年2月16日
自発的なレビュー
Blacks - Salisbury からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Great service to back up great products
Called in looking for a new pair of waterproof walking shoes. Served by Rich, who was warm, friendly, informative and very helpful. Discussed the merits of a couple of options without ever pressing for the sale. Even offered that, if we broke in the shoes at home, we could return if genuinely uncomfortable. Great service which resulted in the sale. I have purchased a number of items recently and good service is always at the heart of what the staff do. Definitely happy to recommend.
2024年2月15日
自発的なレビュー
Blacks - Salisbury からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Rich was so helpful and knowledgeable…
Rich was so helpful and knowledgeable and helped me choose best rucksack and walking shoes for my upcoming 100 km Camino walk in Spain. Very good advice and friendly staff.
2024年2月14日
自発的なレビュー
Blacks - Salisbury からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Served by an extremely helpful member…
Served by an extremely helpful member of staff , Sarah.
Sarah was very patient whilst I was being an indecisive customer,
Even returning to exchange my boots shortly after purchasing.
Great shop and great staff
2024年1月26日
自発的なレビュー
Blacks - Salisbury からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Salisbury store - friendly & helpful
I went to the Salisbury store to do a few size changes & returns after an online order and the member of staff made it very easy and went the extra mile to make sure I had everything that I needed.
2024年1月23日
自発的なレビュー
Blacks - Salisbury からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Ordered a jacket over the Christmas…
Ordered a jacket over the Christmas break, but still recived prompt service. Thanks to you all
2024年1月9日
Blacks - Salisbury からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
I purchased a Eurohike 120L COB…
I purchased a Eurohike 120L COB headtorch (code:EHKAA10474BLK) at Blacks, Salisbury yesterday.
The sealed packaging clearly stated ‘3 x AAA batteries included’ and ‘Remove tab in battery compartment before use’.
I wanted to use the headtorch immediately - so imagine my disappointment when I discovered there were no batteries in the package at all.
Eurohike gave misleading Information and should revise their packaging
2024年1月20日
自発的なレビュー
Blacks - Salisbury からの回答
Hi ,
Your review has been greatly appreciated.
I am very sorry for your experience with the missing items from your store purchase.
If you want us to investigate this further, please contact us at onlinereviews@blacks.co.uk
Please include your reference TP47084 within the subject and contents, followed by your order number, full name and billing address including postcode.
Regards,
Kedarnath,
Blacks Online Review Team.
Received some good advice
Received some good advice, excellent service including a discount! Wouldn’t hesitate to return to this store. Many thanks James and Steve.
2024年1月14日
自発的なレビュー
Blacks - Salisbury からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks - Salisbury からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
I would like to say how efficient and…
I would like to say how efficient and courteous Katie was, when I visited the shop in Salisbury on Friday 12 Jan 24. Katie was very helpful and suggested different styles of coats for me to try. Keep up your good customer care Katie, it was appreciated.
2024年1月12日
自発的なレビュー
Blacks - Salisbury からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
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