Blacks - Salisbury レビュー 

464
TrustScore 5段階評価の4.5

4.7

17 New Canal, SP1 2AA Salisbury, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate,... もっと見る

企業が回答しました

5つ星のうち1の評価

I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... もっと見る

企業が回答しました

5つ星のうち4の評価

Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.

企業が回答しました

5つ星のうち5の評価

A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店
  5. ランニング用品店
  6. 靴屋

Blacks - Salisbury について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

4.7

優良

TrustScore 5段階評価の4.5

464件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(464)

過去12か月のレビュー数: 3,332

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Sarah was amazing

Sarah was amazing, nothing was too much trouble, even though we had her running up and down to the stock room on multiple occasions. We came away with what we needed, and are very happy.

2024年1月17日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Went looking for a new pair of walking…

Went looking for a new pair of walking shoes. Abi was knowledgeable and really helpful in fetching shoes for me to try on.
Found exactly what I needed.

2024年1月12日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

James was so helpful and patient while…

James was so helpful and patient while I tried on lots of walking boots until I found the comfortable Brasher boots. He gave excellent advice on fit and how to care for them. Sarah was very pleasant to talk to whilst James was getting more boots.

2024年1月11日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Very helpful staff

Very helpful staff, particularly Abi. Tried on several pairs of boots with different sizes and had really helpful feedback and advice. Would recommend Blacks and a big thank you to Abi as well.

2023年12月30日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

5つ星のうち5の評価

Maisie dealt with us in an efficient…

Maisie dealt with us in an efficient friendly manner and we managed to get a larger size from their stock thanks to her help. Very happy with service

2023年12月27日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Helen was great

Helen was great. Fast service. Will use again next time.

2023年12月23日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

James was exceptionally helpful

James was exceptionally helpful and kind in the Salisbury store today. Cheerful and really went out of his way to help me and the customer before me. 5 star service. Thank you James

2023年12月14日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

5つ星のうち5の評価

Buying a backpack for a grandson

Buying a backpack for a grandson. A very good selection.reasonably priced, and a friendly and helpful assistant, Katie.

2023年12月8日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

5つ星のうち5の評価

Patient staff

Patient staff, helpful when making returns in what is a tiresome process for partner shops.

2023年12月3日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent customer service

Customer service was excellent at Salisbury branch. I returned a jacket, bought online, to the shop as it was too small. This was completed swiftly and efficiently by friendly staff. My wife needed a fleece to fit a new Berghaus outer jacket. The staff were knowledgeable and proactive, finding a suitable fleece at a good price. Very satisfied.

2023年11月28日
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent customer service from Katie

Excellent customer service from Katie. Wanted a waterproof coat and she was very helpful and friendly. Thanks very much!

2023年11月28日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent customer service from James…

Excellent customer service from James at Blacks in Salisbury advising on a pair of new walking shoes. He had a great understanding of all technical issues around lots of subjects, not just shoes. Got a fantastic pair of Merrells at a good discounted price.

2023年11月22日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great service

I had had a rip in a coat which I bought from here about a year ago. Didn't keep the receipt. When I went in for a replacement, not only did they offer a discount as the first coats' seems were badly sewn, but also suggested an emailed receipt do I couldn't lose it this time.
Great service.

2023年10月26日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Purchasing waterproof jacket

Purchasing waterproof jacket, James was very helpful with information on jackets and happy to say that a cheaper one suited my needs. James then looked on line and found there was a further online discount which was applied to the already reduced sale price. Ran in the jacket in pouring rain today and very happy with my purchase

2023年11月15日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

My husband needed new walking boots and…

My husband needed new walking boots and finds shopping for footwear a nightmare. So going into the Salisbury branch we were well looked after by Thomas with great patience and being so helpful my husband found the right pair for him and very happy with his new boots.

2023年11月11日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent service

Excellent service. Very helpful Assistant - Sarah

2023年11月11日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

The staff were very friendly

The staff were very friendly, helpful and informative. We were pleased to find there was a sale on the chairs we wanted so bought a coat and 2 fleeces while the price was right. A great shopping experience

2023年11月8日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Thomas served me in Salisbury

Thomas served me in Salisbury. He was excellent and I was looked after and well advised. KC

2023年11月11日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Great shopping experience.

The store had a good selection of hiking boots at competitive prices. Staff were very helpful in providing the information I sought. I was given sufficient time to consider my purchase without feeling pressured.

2023年11月8日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

5つ星のうち5の評価

Great service.…

Swapped a pair of Goretex over-trousers that I had bought from a different Blacks store. Quick, easy, no fuss, no quibble.

2023年11月8日
自発的なレビュー
Blacks - Salisbury ロゴ

Blacks - Salisbury からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

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