Blacks - Sheffield レビュー 

1,451
TrustScore 5段階評価の5

4.8

69 The Moor Shopping Centre, S1 4PF Sheffield, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... もっと見る

企業が回答しました

5つ星のうち5の評価

preparing for a DofE Silver expedition, been sold a tent, sleeping bag, and now rucksack all by Adam on 3 separate dates. Amazing service.

企業が回答しました

5つ星のうち5の評価

I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... もっと見る

企業が回答しました

5つ星のうち2の評価

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店
  5. ランニング用品店
  6. 靴屋

Blacks - Sheffield について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, 英国

  • 01143 999828

4.8

優良

TrustScore 5段階評価の5

1451件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(1,451)

過去12か月のレビュー数: 3,290

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great store

Needed some camping supplies and the store had everything I needed. Staff helpful and friendly, will definitely be going again!

2026年3月28日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

5つ星のうち5の評価

Bought a new pair of walking trousers…

Bought a new pair of walking trousers from the Moor shop in Sheffield,was served by Emily who was very helpful and a delight to deal with.

2026年3月8日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

5つ星のうち5の評価

Went in to grab some new patrol boots…

Went in to grab some new patrol boots earlier today. Met by Emily who helped show me where they were and even got rid of my old ones for me. Couldn't ask for someone more helpful.
Thank you!

2026年3月8日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great customer service

Russ served me today. Excellent customer service. He was knowledgeable, patient and personable. Thank you.

2026年3月5日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち1の評価

I rdered a man's rab jacket online…

I ordered a man's rab jacket online ,when it arrived it still had the security tag on it on calling the store I was told by the assistant to bring it back and we will take the tag off,on telling her that I was disabled she said there was nothing they could do about it i couldn't speak to anyone ,I still have the jacket as it is too expensive to take bk disgusted with it all I will not be buying from them again

2026年2月17日
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

5つ星のうち5の評価

Faulty items

I returned some shoes after they developed a fault. I’d bought them via Klarna so it wasn’t a straightforward refund. This wasn’t an issue as Maddie went above and beyond to help me find another pair of shoes and to clarify the process for the refund. Thank you Maddie you are a great member of staff. 5 star customer service.

2026年2月6日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

5つ星のうち5の評価

Great item and customer service

Great item and customer service
Fast delivery
Really happy with all dealings will definitely buy from again

2026年2月3日
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Helpful advice

So grateful to Molly who helped my son choose a rucksack for travelling. Her product knowledge and friendly assistance was exceptional. Thanks Molly, you star 🌟

2026年2月7日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent service and advice

Excellent service and advice from Mollie. Incredibly knowledgeable, made sure we were buying the right kit for the task and gave an honest opinion while allowing us to make a decision on hiking boots. We also had a great chat about the outdoors.

2026年2月1日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Brilliant

Really good experience today with the lovely kyra got everything i needed very polite and helpful lady

2026年2月3日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Workwear at Blacks

After asking Adam about whether they stocked workwear, I was pleased to hear that they have now got a few options. I chose the CAT trousers and socks as they are a trusted brand, and offer excellent value for money with useful pockets and a little stretch where they need to!

Well done to the team at Blacks the Moor Sheffield, especially Adam you have once again come through with what I needed.

I will be visiting again!

2026年1月22日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

5つ星のうち5の評価

Ordered some work socks and they’re…

Bought some work socks and they’re spot on 👌🏻 keep feet nice and warm, very comfortable and perfect for work boots. Adam was very helpful.

Great to see workwear in the shop aswell 👍🏻

2026年1月10日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

5つ星のうち5の評価

Amazing staff!

I went into blacks today with my toddler, and was greeted by the lovely Emily. Honestly she made shopping with a toddler super easy. She went over and beyond to help me find the right sizes for my little one.

I usually shop at decathlon but from now on I will be shopping at blacks.

Thank you so much for all your help Emily! I hope your management get to see this message.

2026年1月29日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

5つ星のうち1の評価

Very rude staff member at checkout.

Very rude staff member at checkout.
Happy with the item purchased but will avoid this shop in future

2026年1月17日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

5つ星のうち5の評価

I visited blacks on the off chance as i…

I visited blacks on the off chance as i was passing, well laid out store, and a good choice of items, there is something for everyone in there no matter what your needs are.

2025年12月13日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Outstanding customer service

I visited Blacks in December to buy a pair of walking boots. I was guided through this purchase by Jade.
In passing, I mentioned to Jade that I had previously purchased a pair of Berghaus waterproof leggings, from Blacks, and that the side zips were now broken on both legs.
Jade suggested that rather than buying a replacement pair of waterproof leggings that I utilise the excellent Berghaus repair service. I have followed this guidance and am delighted to share that Berghaus have repaired the leggings and returned them to me within the week. Amazingly there is no charge, apart from the very modest cost of my postage return to Berghaus.
Thank you very much for the outstanding customer service,
Mark

2025年12月17日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

5つ星のうち5の評価

Went into the store over the weekend…

Went into the store over the weekend and was struggling trying to find something suitable to wear for walks and hiking. Had an amazing experience with your staff member Rio, she was so helpful and patient with me whilst I was deciding on what to buy. Thanks so much Rio

2026年1月3日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

I recently went to blacks in sheffield…

I recently went to blacks in sheffield to purchase some hiking boots but was unsure of which boots to purchase, I was approached by a member of the team called Rio who helped me get the boots and size I needed, she was very helpful and knowledgeable

2026年1月3日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Went to Sheffield store on the moor and…was treated with excellent customer service

Went to Sheffield store on the moor and was greeted with a very happy welcome by the staff I come in to see if I could
Walking top for my partner and staff member rio was very helpful and helped me found the right size and was helpful I walked over to sale section and found a jacket that was size and found a member of staff Emily who was very polite and friendly and helpful and got the jacket down for me it’s fitted fine and she explained how warm the jacket was and also explained the jacket was very warm for my walks to work and also walks in the peaks I decided to buy both and went to till area where I was greeted by very polite and friendly staff member Adam who was very helpful at till area was very good at customer service my experience definitely dersives a ⭐️⭐️⭐️⭐️⭐️ as staff are credit to company and without good staff then company can’t stay around it was ⭐️⭐️⭐️⭐️⭐️ treatment from the staff and look forward to coming back to store again thank you Emily rio and Adam for a truly wonderful shopping experience ⭐️⭐️⭐️⭐️⭐️

2026年1月4日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

I was shopping in the Sheffield moor…

I was shopping in the Sheffield moor store and was approached by a member of staff called emily she was so helpful and nothing was tolo much trouble. Thanks again emily you made my shopping a whole lot easier.x

2025年12月5日
自発的なレビュー
Blacks - Sheffield ロゴ

Blacks - Sheffield からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報