First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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preparing for a DofE Silver expedition, been sold a tent, sleeping bag, and now rucksack all by Adam on 3 separate dates. Amazing service.
企業が回答しました
I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... もっと見る
企業が回答しました
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... もっと見る
企業が回答しました
企業情報
Blacks - Sheffield について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
69 The Moor Shopping Centre, S1 4PF, Sheffield, 英国
- 01143 999828
4.8
優良
1451件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service from Emily Stevie and Rio…
Great service from Emily Stevie and Rio in store today, they have such good energy and it was a pleasure to be served by them. Thank you girls
2025年12月20日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helpful
Emily was very helpful in helping me get what I needed . I’m the Sheffield store.
2026年1月3日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great customer service
I came to the store before Christmas and was looking for some walking shoes Emily was on hand and helped me find the perfect pair she was so lovely and really helpful
2025年12月22日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Exceptional service!
Stevie gave us exceptional service when buying our tent, can’t recommend enough!
2026年1月5日
自発的なレビュー
Blacks - Sheffield からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great service whenever I have been
2026年1月2日
自発的なレビュー
Blacks - Sheffield からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great Customer Service
Called in as we noticed they had a sale on and we both needed new walking boots/shoes. I can't remember the names of the staff, but the guy who helped us getting the shoes and the girl on the till, were really helpful and friendly.
2025年12月13日
自発的なレビュー
Blacks - Sheffield からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Excellent Customer Service
I went into your Black’s shop on the Moor earlier on looking to find a new pair of hiking boots and was served by the manager (Stevie). She spent a while helping me pick out the perfect pair. I ended up with a new pair at a reasonable price and she even helped me find a new jacket on top. Incredibly friendly and knowledgeable about all the products I enquired about and I’ll definitely be visiting the shop again. 10/10 shopping experience!
2025年12月9日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Not been for a while
Not been for a while . Shop was wonderfully Christmassy . Great to see new items and the same helpful staff . Love having a laugh with Stevie and Jade
2025年12月5日
自発的なレビュー
Blacks - Sheffield からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Buying a jacket
Came in for a jacket was served by mollie and she was very helpful from start to finish and helped me out with what I needed
2025年12月5日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Was in store about 4 weeks ago now on a…
Was in store about 4 weeks ago now on a Saturday morning looking for some new walking shoes. I am a bit of an awkward customer as i have quirky feet but i was lucky enough to get help from a very pleasant young girl called Molly (if i remember correctly!). What an absolute credit to the store and young people in general. She certainly knew her shoes and was a great help in assuring i ended up with the right pair of shoes for me. Many thanks.
2025年11月8日
自発的なレビュー
Blacks - Sheffield からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Visited Blacks on Saturday
Visited Blacks on Saturday, looking for a new hold-all. The girl that served me was excellent. She apparently works part time at the weekends. I didn’t buy it on Saturday, but bought it today. All staff involved with my purchase were just great. Thank you.
2025年11月22日
自発的なレビュー
Blacks - Sheffield からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Came to get some waterproof…
Came to get some waterproof trainers/wellies for dog walking spoke with a molly who was super helpful and pointed me in the right direction! She needs a raise!!
2025年11月15日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Adam was amazing
2025年11月16日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great Customer Service.
Great Customer Service.
We needed help with selecting sleeping bags and Maddie was excellent, nothing was too much trouble. Thank you.
2025年11月10日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Blacks on Fargate…
Just visited Blacks on Fargate Sheffield, was served by Maddie who was very helpful and as I was struggling to find boots that fitted well, Maddie was organised and went back and forth with boots I selected, then she came back with boots she thought may fit of a slightly different design and they were perfect. Maddie upsold me some boot protector and a bag too and arranged cover to help another customer at the same time, she also ensured I received the best price possible. Maddie went above and beyond from a customer service perspective and is definitely a credit to Blacks.
2025年11月10日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Very good customer service
The server Rio was very nice, she gave us an extra discount and was very welcoming and down to earth definitely a good company to buy from
2025年11月2日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent customer service
Excellent customer service. Was served by Molly who went above and beyond to help. Nothing was to much trouble for her. A real asset to the company.
2025年11月8日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Great recommendations and service
Great recommendations and service from all staff in store, especially from Ross who picked out the perfect waterproof coat for me and talked me through a few brands. Came just in handy the week after!
2025年10月17日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great store
Great store! Stevie was extremely welcoming when I came into the store. I needed support with a Garmin watch and she really helped me choose the right one for my needs. Very warm and friendly. Just the right balance when you go into a store like Blacks.
2025年10月18日
自発的なレビュー
Blacks - Sheffield からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Great selection
Popped in to look for a light walking jacket and was delighted by the range of stock. Do I got distracted but was able to find a great local jacket- RAB , thanks to the staff
No pressure just guidance .. plus a fair price sold me
2025年10月4日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
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