Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... もっと見る
企業が回答しました
Great offer on walking socks. Stevie was great - friendly and knowledgeable. Always use Blacks - great equipment, staff know their stuff and good prices.
企業が回答しました
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... もっと見る
企業が回答しました
企業情報
Blacks - Sheffield について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
69 The Moor Shopping Centre, S1 4PF, Sheffield, 英国
- 01143 999828
4.8
優良
1452件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Blacks - Sheffield からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Emily Adam Rio were all amazing an made…
Emily Adam Rio were all amazing an made it a fun shop!
2024年12月20日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Brilliant customer service
Brilliant customer service. Adam was really knowledgable about the products, gave me a broad range of alternatives and narrowed down the search, identifying my needs.
Excellent store and a credit to the outdoor industry.
2024年12月18日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Exactly what I wanted
Prompt attention at desk & provided me with what I needed straight away. Politely.
2024年12月13日
自発的なレビュー
Blacks - Sheffield からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
GREAT STAFF WITH GREAT KNOWLAGE
2024年11月22日
Blacks - Sheffield からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Really great staff
Really great staff, and friendly atmosphere. Big thanks to Emily for helping me with my purchase, was super helpful!
2024年11月22日
自発的なレビュー
Blacks - Sheffield からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
New Coat(s) required!
Dropped in to see if Adam could recommend a new synthetic down jacket for me……we ended up buying the coat that I was after (Rab) plus a nice warm Didrikson Parka for my wife too!
Both Great Value! Plus excellent service from Adam!
2024年11月17日
自発的なレビュー
Blacks - Sheffield からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
My shopping experience in Black’s, Sheffield!!!!!
I called into Black’s, Sheffield to get some ideas about walking shoes. I was looking at some on the Bargain Section and saw some Peter Storm shoes for £20 00. Tried them on and they fitted perfectly. I only had£19 00 with me, but a member of staff called Jack was more than helpful and he was going to arrange to keep them for me until the next day. However he came back and said that I could have them for £19 00, which was great!!! He could not have been more helpful and to me, this was great customer service!!! Extremely satisfied all round and this has encouraged me to call again in the future for any more items that I need to buy. Well done, Black’s!!!!
2024年11月17日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
A smile wouldn’t hurt.
I returned a puffer jacket as the lining was leaking out through the seams. There was no argument but the attitude of the middle-aged assistant was almost surly, with certainly no apology for the inconvenience or anything like that. The younger assistant with her was much more pleasant and knowledgeable, helping to sort out a complication with the refund.
2024年10月25日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
great service from emily
2024年10月17日
自発的なレビュー
Blacks - Sheffield からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great service
Great service, got everything I needed and Adam was great making sure I had everything I needed
2024年7月12日
自発的なレビュー
Blacks - Sheffield からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service at Sheffield store
Went into the Sheffield store for some walking shoes/boots and was served by Adam. We found him to be very knowledgeable about the products and was able to give us great advice. He had a professional and friendly manner throughout and we felt at ease to ask questions. Thank you.
2024年10月6日
自発的なレビュー
Blacks - Sheffield からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service from Adam
Great service from Adam, was very helpful with advising a few items, and helping me pick out what I needed for my hike!
2024年10月6日
自発的なレビュー
Blacks - Sheffield からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Emily was a great help and went the…
Emily was a great help and went the extra mile to help us find and order the products we wanted.
2024年10月5日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Alisha provided outstanding service
Alisha provided outstanding service! She was incredibly helpful, knowledgeable and made sure I had everything I needed. Her personable and friendly demeanour made the experience truly enjoyable. Alisha went above and beyond to assist me, and her expertise was evident in every interaction. I left feeling well taken care! Exceptional service!!
2024年10月4日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Blacks - Sheffield からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Thank you Ross
Ross was really helpful today with picking out the right hiking shoes
He was very friendly and knowledgeable
2024年9月23日
自発的なレビュー
Blacks - Sheffield からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A excellent service fast delivery and…
A excellent service fast delivery and excellent service from all the staff at Sheffield moor branch :) thank you :)
2024年9月3日
Blacks - Sheffield からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Always very helpful and good prices
Always very helpful and good prices, Mollie was very on show sectio .
2024年9月15日
自発的なレビュー
Blacks - Sheffield からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Mollie was fantastic she is reall very…
Mollie was fantastic she is reall very helpful young and enthusiastic and polit.....I have a great experience in that store
2024年9月15日
自発的なレビュー
Blacks - Sheffield からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
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