I was served by Will today in your Yeovil store . He was extremely helpful as I needed walking boots . For some reason it is almost impossible to buy ladies boots in a size 9 but with Wills help mana... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... もっと見る
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Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... もっと見る
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Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... もっと見る
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企業情報
Blacks - Yeovil について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
22 Middle Street, BA20 1LY, Yeovil, 英国
- 01935 314156
5.0
優良
766件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was served by hazel polite and…
I was served by hazel polite and courteous and informed me of some good deals in the store.
2024年5月22日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Everyone in the Yeovil store is…
Everyone in the Yeovil store is fantastic. I keep going back for a reason! Friendly and helpful.
2024年5月17日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Amazing
They were very kind,and happy to help us. Recommend this for travellers preparing for hikes and adventures.
2024年5月16日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hazel listened to my needs and I was…
Hazel listened to my needs and I was able to make an informed choice.
2024年5月13日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Lovely!!
Bought a coat from here today and the staff were lovely, especially Hazel!
2024年5月6日
自発的なレビュー
Blacks - Yeovil からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great experience
Went into look at and possibly purchase waterproof trousers or waterproof over trousers. Kelly asked us if we were okay we described what we wanted. She was very knowledgeable very cheerful and followed the whole process through. A good overall shopping experience would definitely go back again and look forward to be served by Kelly again.
2024年5月2日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I love this shop and everything in it
I love this shop and everything in it, amazing selection, everything you could possibly need for outdoor hiking. The staff are really knowledgable and helpful especially Ben
2024年5月4日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Hazel was very helpful and not pushy
Hazel was very helpful and not pushy, told me about the offers available.
2024年5月3日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Was looking for a new north face coat…
Was looking for a new north face coat…
Visited the Yeovil store and was very kindly assisted by Ben 👍 really helpful and extremely friendly chap
Shall visit again for T shirts soon
2024年4月27日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Great service
I had to Unfortunately return some boots today, Tom served me and was extremely helpful and informative, he was also very polite and patient.
2024年4月28日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Outstanding customer experience
Very helpful staff; with Ben, Tom, Will and Alfie providing great customer service and advice on outdoor equipment. Definitely recommended if you're looking to buy any outdoor equipment as their expertise is unrivalled!
2024年4月27日
自発的なレビュー
Blacks - Yeovil からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Brilliant knowledgeable service from…
Brilliant knowledgeable service from Tom both on the phone and then in store. Helped me to find a robust choice of boots for my daily walking and dodgy ankles!
2024年4月27日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Engaging and friendly staff
Engaging and friendly staff, with great customer service, especially from Kelly, thankyou!
2024年4月26日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Half price on waterproofing kit was…
Half price on waterproofing kit was offered in combination with wa waterproof Berghaus jacket. Later when receiving the receipt bu emai i noticed that i payed the full price. Bad Bad Bad
2024年4月17日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Great service from Hazel
Hazel served me today when I popped in to buy some down wash. She was most helpful, cheerful and advised me on exactly what to buy.
Thanks for a great service.
2024年4月16日
自発的なレビュー
Blacks - Yeovil からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Hazel - Excellent Shop Assistant …
As soon as I entered the shop Hazel asked if I needed any help. Hazel showed me the clothes I was interested in and was welcoming and helpful right through the time I was in the shop. I purchased 2 items thanks to the help and attention Hazel paid to me.
2024年4月15日
自発的なレビュー
Blacks - Yeovil からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent customer service and special…
Excellent customer service and special thanks to Hazel. You can not beat face to face interaction, if I had bought the coat on line I would definitely ended up with the wrong size.
2024年4月12日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Awesome retail experience
Love going to this shop, staff are always really friendly and knowledgeable. They can't do enough for the customer and the prices are unbeatable. Thoroughly recommend this branch.
2024年4月13日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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