Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... もっと見る
企業が回答しました
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... もっと見る
企業が回答しました
Kelly was super helpful. Looking for a waterproof coat with fleece liner for a teenager whose outgrown kids sizes. Thought it was going to cost a lot more to buy adult size but she found us some optio... もっと見る
企業が回答しました
企業情報
Blacks - Yeovil について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
22 Middle Street, BA20 1LY, Yeovil, 英国
- 01935 314156
5.0
優良
766件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpfuland knowledgeable staff
Really helpful and knowledgeable staff, couldn't have found a pair of boots this comfortable without them.
2024年7月14日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks good value for money
I was served by Hazel she was very professional & polite
2024年7月8日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Went into the shop looking for a poncho…
Went into the shop looking for a specific item which you had, was served by Hazel who was very polite and professional. I even bought an item I hadn't thought I needed but did and it was a good offer. Overall a very good shopping experience
2024年7月4日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Summer Sale @ Blacks
The staff in the Yeovil branch are always helpful and friendly. Louise and Hazel get a special mention.
2024年7月4日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Hazel was very helpful in store
2024年7月1日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Lovely Staff
I've been through a couple of times recently and each time the staff have been very helpful with good sense of humour which has made the buying experience enjoyable. Would recommend.
2024年6月21日
自発的なレビュー
Blacks - Yeovil からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Expert friendly advice for the novice
Went specially for walking boots, after trying several pairs I hadn't found any suitable and was ready to give up looking. Discussed with assistant Louise the reasons each pair was uncomfortable, she suggested a brand that could be more suitable and was spot on with the recommendation.
The expert advice continued downstairs while browsing waterproof clothing. Ben explained the difference between products and the waterproof rating, also information on product aftercare, warranty and replacement policy. Although not on my shopping list I decided to buy a jacket, trousers and long sleeve top.
Both Louise and Ben had a very friendly and professional approach, mixed with experience and knowledge of the products. If you need advice or information about outdoor equipment I can highly recommend Blacks in Yeovil.
2024年6月24日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Very nice staff members
Very nice staff members, Hazel was very friendly. It was an easy experience. Got great bargains
2024年6月25日
自発的なレビュー
Blacks - Yeovil からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Louise
Friendly & Fabulous service by Louise, went it comes to walking boots she certainly knows her stuff . Thanks Louise.
2024年6月24日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Absolutely excellent service
Absolutely excellent service. Sales lady Louise was friendly, helpful and knowledgeable. Blacks store in Yeovil is full of quality products at extremely good prices. Louise made our shopping a pleasurable experience.
We are unable to make that comment often!!
2024年6月18日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Visited Blacks in Yeovil and had really…
Visited Blacks in Yeovil and had really great help from Kelly. So useful being able to go into a shop and compare products as well as try them on. Got just what we wanted. Thank you for a such a positive shopping experience.
2024年6月6日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
A great shopping experience from start to finish
I am a frequent shopper at Blacks in Yeovil and I have always had very good help, advice and customer service. I went in today for a pair of walking boots and was helped by Louise and Ben. They were both excellent, nothing was too much trouble and I am very happy with my purchase.
2024年6月1日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Kelly was truly amazing
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up with the perfect option. Very impressed and very grateful. Big five star rating for her knowledge, information and professional abilities. Many thanks.
2024年5月31日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Hazel was very friendly and…
Hazel was very friendly and knowledgable and made our visit to the store a pleasant one
2024年5月28日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great Service
So helpful, Louise was a complete star, nothing was too much trouble in getting me exactly what I was after. Very satisfied
2024年5月28日
自発的なレビュー
Blacks - Yeovil からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Friendly staff and good service.
I went into the shop looking for a waterproofing kit for my jacket. Hazel showed me where it was, and let me know it was half price if I bought something else. I bought a camping chair for my toddler which was also reduced, and left the shop feeling very happy with the service.
2024年5月27日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hazel was friendly and helpful during…
Hazel was friendly and helpful during our experience today. Hazel helped us to locate an item in the shop and was polite and kind
2024年5月27日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Really pleased with the boots and short…
Really pleased with the boots and short waterproof trousers.
Arrived next day as expected.
2024年5月13日
Blacks - Yeovil からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I was served by hazel polite and…
I was served by hazel polite and courteous and informed me of some good deals in the store.
2024年5月22日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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