Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... もっと見る
企業が回答しました
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... もっと見る
企業が回答しました
Kelly was super helpful. Looking for a waterproof coat with fleece liner for a teenager whose outgrown kids sizes. Thought it was going to cost a lot more to buy adult size but she found us some optio... もっと見る
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企業情報
Blacks - Yeovil について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
22 Middle Street, BA20 1LY, Yeovil, 英国
- 01935 314156
5.0
優良
765件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hazel was very helpful
2024年11月11日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great service
Great service, thanks for searching your stock to find the right size.
2024年11月11日
自発的なレビュー
Blacks - Yeovil からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent Service
2024年11月4日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Hazel & her manager were very polite &…
Hazel & her manager were very polite & helpful. It is nice going into a shop & be able to try things on
2024年10月31日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent service
Excellent service, very helpful and quickly found me what I needed!
2024年10月28日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Excellent staff that where friendly and…
Excellent staff that where friendly and knowledgeable about the products I was looking to purchase
2024年10月27日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Service above and beyond
Incredible service. Knowledgeable, curtious and professional in every way.
Both Tom and Louise made me feel welcomed and valued as a customer.
Keep up the fantastic work!
2024年10月27日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Louise in Blacks Yeovil store
Louise in Blacks Yeovil store, was great when we chose walking shoes. Her advice on sizes was spot on and on the shoes we were looking at. Her customer service was first class. There was a good selection of shoes to chose from and at good prices. Will certainly shop there again.
2024年10月26日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Always friendly and extremely helpful…
Always friendly and extremely helpful at Yeovil blacks. Genuinely can't knock them!
Their range is very good too.
2024年10月27日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Excellent and polite service
Excellent and polite service. I was able to buy everything I needed. I would recommend Blacks without hesitation. Thanks to Louise
2024年10月16日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Went into Yeovil branch today to look…
Went into Yeovil branch today to look at walking boots. Had plenty of help and good advice from Louise, many thanks for your patience, I am very happy with my purchase.
2024年10月21日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Bought 2 pairs of walking boots
Bought 2 pairs of walking boots. Tom was excellent. Very helpful, informative and patient. We normally look at other shops before buying but on this occasion did not hesitate to buy there and then because of Tom's assistance.
2024年10月17日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Prompt
Prompt, polite and professional service won the day for me. FYI the lady who served me was called Hazel.
2024年10月20日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Blacks - Yeovil からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Knowledgeable and friendly staff.
2024年10月10日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Hazel was very friendly and helpful
Hazel was very friendly and helpful, explaining relevant offers and deals.
Will come again
2024年10月10日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Hazel was very helpful this morning…
Hazel was very helpful this morning with my purchase. Very knowledgeable
2024年10月10日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
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