Brilliant service from Blitz. Had to return some equipment for an exchange. The whole process was straight forward & Frank was really helpful. The returns procedure was prompt and efficient.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Julia Goodfellow was amazing and very helpful. 5 starts for her. I’m afraid the actual product was a let down. I thought I was getting a Rattan stick but it looks like it bamboo
I’m changing my rating from one star to five. After posting my initial review, a very polite customer service staff member reached out and offered me a full refund or a replacement mouthguard. Thei... もっと見る
企業が回答しました
After small quality issue, the customer services within Blitz was spot on. Sending me a replacement gi bottoms and Frank was a pleasure to talk with.
企業が回答しました
企業情報
当該企業による記述
Blitz, the UK’s leading supplier of premium and approved martial arts equipment. Whether you’re new to a specific martial arts discipline or an experienced professional, we stock an extensive range of products from top brands at competitive prices.
Blitz - The UK's Leading Martial Arts Equipment Supplier
当該企業による記述
- Safe and Secure Shopping
- Continuously monitored by a leading international security specialist.
Fast and Free Next Day Delivery!
Get free UK Next Day Delivery on all orders over £150
Free UK next working day delivery applies to all orders placed before 12pm
連絡先
Unit 3, Invicta Business Park, London Road, Wrotham, TN15 7RJ, Sevenoaks, 英国
- 02083178280
- sales@blitzsport.com
- www.blitzsport.com
4.8
優良
4655件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service!
Friendly and helpful staff. Goods delivered to my door in Switzerland in 30 hours! Good quality products.👍👍👍
(Please bring back the belt embroidery service)
2026年5月20日
Received an empty package
Update: the shipment issue was resolved by the customer service very quickly. Thank you blitz team.
___________
They sent me an empty bag instead of a bokken. I wonder what thought process was happening in the head of a person who did the packaging... Take a bag, forget to put a meter long wooden sword, carefully roll it, fix it with a tape, attach the stickers and off it goes...
2026年6月2日
自発的なレビュー
Blitz Martial Arts からの回答
Dear Alexander,
I am sorry to hear that this happened. I can see that my colleague has since spoken to you and resent the item, along with a refund for the postage costs.
I hope this has helped and improved your opinion of Blitz.
If there is anything else I can do, please let me know.
Best regards,
Frank O'Hara
Customer Service Manager
Wildly fast shipping to Canada!
Wildly fast shipping to Canada! Very friendly and excellent price/quality.
Can't be beat!
2026年5月26日
Great service as always
Great service as always, great quality, can’t beat the price for good quality training equipment and delivery time was spot on. Perfect
2026年5月18日
Paid for next day delivery on a Sunday…
Paid for next day delivery on a Sunday morning, with a bank holiday monday the following day. Wasnt wxpecting it until tuesday because if this. Didn't arrive until Wednesday. Customer service were unhelpful. Just told me they're not open at the weekends and so wouldn't have sent it until Tuesday. If this is the case, next day delivery shouldn't be an option. The delivery method cost as much as the belt I ordered.
2026年5月24日
Blitz Martial Arts からの回答
Dear Jackie,
Thank you for your feedback.
I am sorry for the frustration you have experienced with your order.
However, I must stress that the delivery method shown on our website is not "next day delivery"; it is "next working day delivery". This wording is used specifically to make it clear that weekends and bank holidays are not counted as delivery days.
I do apologise that you were unhappy with the customer service you received but a human customer service agent responded to your message within six minutes, explained the situation, provided full tracking information, and offered to keep you personally updated.
While I do understand your concerns regarding the delivery charge, specialist companies like ours are naturally more expensive than larger retailers. That said, we offer the cheapest postage rates in the UK when compared to other martial arts suppliers—£1 cheaper than our major competitors while also providing a faster service.
I wish this had been a better experience for you. However, I do feel that a 2-star review is somewhat unfair given the circumstances.
Of course, if there are any issues with the item itself or its quality, please let us know and we will deal with them immediately.
Best regards,
Frank O'Hara
Customer Service Manager
The shin pads and foot protectors are…
The shin pads and foot protectors are great quality, and the delivery was prompt, with good communication. Thanks
2026年5月23日
Good items, fast delivery, but pricey
Bought some kendo equipment with them and was pleased of the quality and speed of sending the items. The only concern I have is the pricing, its a bit on the pricy side. Because I usually bought items of the like when I was in Japan. The price of the same brand and quality are wayy lower than how its priced with them. Considering the shipping and other fees still it should not cost that so much.
2025年6月1日
Blitz Martial Arts からの回答
Dear Zeke
I am glad to hear that the quality and speed of delivery was good.
I am sorry to hear that the pricing was more than you expect, while I do understand that it may be different from prices in Asia we do make sure our items are as competitive as possible in the UK.
Best Regards Frank O'Hara
Customer Service Manager
Very happy with there custom service
The delivery service DPD was late. however Blitz phoned me to apologise and refund my next day delivery fee. I much appreciated the phone call and chatting with their representative. The product i had ordered was as expected and I am happy with it. Overall I have no problem recommending Blitz good quality products and excellent customer service.
2026年5月22日
Blitz Martial Arts からの回答
Dear Jimmy
I am very sorry to hear that this order arrived late.
I have tracked this and can now see this has been delivered but this is still far too late.
I will now give you a call to discuss this further and get your postage charge refunded in full for the delay.
If there is anything else I can do let me know.
Best Regards Frank O'Hara
Customer Service Manager
Order wrong size but returned…
Order wrong size but returned successfully.good customer service.
2026年5月11日
I bought a Blitz Odachi heavyweight Gi
I bought a Blitz Odachi heavyweight Gi, incredible quality and super fast service, received with 24 hours, thanks guys much appreciated 👏🏼👏🏼
2026年5月10日
Julia Goodfellow
Once again. Julia Goodfellow came through and helped me with my product query! Give her a raise and a promotion. She is a Top Star Customer Service Executive!
2026年5月21日
自発的なレビュー
Great goods
I have placed 2 orders with this company and both came really fast. Lovely quality
2026年4月3日
Excellent customer service!
Difficult to set up the account at first, but the staff were extremely helpful and assisted me with everything. The order process was fast and efficient, and I was really pleased with the quality of my items.
2026年5月5日
Ordered a practice wooden Shoto sword
Ordered a practice wooden Shoto sword. On closer inspection I discovered a crack almost half way through the wood. However Blitz sent me a replacement straight away at no extra cost!
Excellent response restored my confidence!
2026年5月17日
Blitz Martial Arts からの回答
Edit: Great to hear that we could help improve your experience.
If you ever need anything else just ask.
Dear Ewan
Thank you for your feedback
I am very sorry to hear that there was an issue with your Shoto, that is not the quality people expect from Blitz.
I can see my colleague Julia has been speaking to you and got this replaced and refunded your postage for the inconvenience.
I hope this has helped and I do apologise again for the delay, we are not perfect but we always try to resolve issues as quickly and painlessly as possible.
If you do feel this service has changed your view of us we would love to hear about it.
Best Regards Frank O'Hara
Customer Service Manager
Excellent customer service!
2026年5月8日
Quick delivery and friendly staff Julie…
Quick delivery and friendly staff Julie thanks again 👍
2026年4月30日
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