Bloomsbury Publishing Plc レビュー 

Ordered items, They have not arrived. System has a glitch so my address does not appear on items sent. No response. They don't care. All reviews below are correct.

I ordered a large print edition of a Harry Potter book in paperback form from the website. I then received a standard paperback copy of the book. When I queried this with 'customer services' by email, I was advised that I had "misordered" and the large print edition was only available in hardback. The website clearly showed the large edition was available in paperback so I provided a photo to the advisor. The advisor said he would pass on my feedback with regards to how it presents on the mobile website.
He then advised that they are not covering the return postage as I had misordered! WOW! This was not misordered, I was MISLED!! Honestly, I am shocked at the lack of customer service. This is now a matter of principle.

Summary:
Unable to process a pre-order despite taking my money. They have been investigating this for 4 weeks and are still unable to explain why they can't send me the book.

Detail:
I pre-ordered The Glamour Boys in February 2021. I got a confirmation email saying that this will be processed in August 2021 once the book is published.
Early August I get an email informing me that the book is published and my order is being processed. This was soon followed by another email informing me that my order has been processed, payment taken and the book is on its way and to allow 3-5 days for delivery.
End of August, I gave them a grace period in view of the pandemic and all sorts, I sent an email asking what was happening with my order. I received an email from Jack saying they will investigate this. I gave this a week with no response. So enquired again, noting that on the website the book is in stock, on sale and the delivery dates are the same. There are no pandemic conditions or any other excuses on the website. Another email from Jack just stating that they are still investigating and to give them a few more days.
I have requested a refund as its not likely I am going to get the book. I might be fighting to get the refund next....

I am a consumer ... not an author.
My experience with this publishing company's products has been very negative. I do not recommend anyone publishing with them. The last book I received, On Hallowed Ground (Robert Poole), had blank pages. I received it as a gift from an uncle who purchased it in DC as a souvenir for me. I contacted the publisher to advise of the pages that were blank, sent them photos... and they refused to fix their mistake.
Do not use them and be leary of any books published by them.

I have tried ordering Harry Potter books and had nothing but issues. I ordered 4 house editions ( one was a pre-order) before Xmas and my order confirmation stated all 4 books would be sent out end of January. I wanted 3/4 before Xmas so I phoned them to query this. The lady was friendly but put me through to the online orders department that wouldn’t answer the phone. I gave up and e-mailed instead. The email responses were quick and helpful but by the tone of the email I felt like an inconvenience. In the end my order was cancelled and I was advised to order pre-orders separately to ones already published. So I reordered the 3 available books which arrived on time and are gorgeous books. Just after Xmas I tried to pre order the next book in the series. The website wouldn’t accept my correct password and when I tried to change it it said my email wasn’t recognised. I couldn’t check out as a guest either as I had an account they wouldn’t recognise. I left it for 2 days and eventually was able to reset my password (the one I had been typing in was correct) I managed to log in to place the order and everything was fine until I got to the payments page. I typed in my card details on the Harry Potter page and pressed confirm to be taken to the main Bloomsbury page. I was asked for authorisation from my bank which I granted yet instead of giving me an order receipt I was continually asked to enter my payment details. As I’d already done this twice I used my better judgment to not do it again. I pressed cancel but as I have given authorisation from my end I have no idea wether the payment has gone through once or even more than that. I have had no emails and their office is closed until the second of January. In future I will be waiting for the books to be released and buying them from a book shop because this is just ridiculous. It is every time I try to place an order. never again!!!! The delivery is great if you can manage to actually order the books to begin with.