We have been Blue Square Offices client for long time now and still extremely satisfied about their services. Great value for money, great location, friendly and prompt customer service. They offer f... もっと見る
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レビュアーのコメントを見てみましょう
It's a shame, Blue Square office cannot be relied up to deliver services for your business. Our business has operated here for a few years, and pay up front for a full year, every year for services. B... もっと見る
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Seamless, Straightforward and Slick. When you order a bacon roll for breakfast with red sauce, you don't want to get a tattie scone painted pink on a crusty baguette balanced on a fake shopping... もっと見る
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Disappointing that a company that offers virtual office management are shocking at email replies. I made an error with the initial order, yet UPGRADING it seems to be a real hurdle. You may wonder w... もっと見る
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企業情報
Blue Square Offices について
さまざまな外部ソースから提供された情報
Blue Square Offices is located in Glasgow's city centre. Founded in 1999, the building at 272 Bath Street was totally refurbished and transformed into a state of the art business centre, and the award winning designers Graven Images provided stunning interiors in a contemporary and elegant style.
We specialise in providing Glasgow virtual office services which include business addresses, mail forwarding, and telephone answering services.
We specialise in providing Glasgow virtual office services which include business addresses, mail forwarding, and telephone answering services.
連絡先
272 Bath Street, G2 4JR, Glasgow, 英国
- +44(0)141 353 9300
- info@bluesquareoffices.com
- www.bluesquareoffices.com
4.2
ほぼ満足
304件のレビュー
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just signed up
Just signed up, and the process was incredibly straightforward and swift; everything went smoothly without a hitch.
2025年12月23日
自発的なレビュー
Terrible
It's a shame, Blue Square office cannot be relied up to deliver services for your business. Our business has operated here for a few years, and pay up front for a full year, every year for services. Blue Square, out of the blue, cancelled this arrangement mid year with a months notice because 'its not profitable'. I'd never recommend an organisation that behaves in this way, and doesn't uphold it's agreements with others. Stay well clear.
2025年5月2日
自発的なレビュー
Blue Square Offices からの回答
Thank you for your review, Tom. We regret the need to cease providing address services due to reasons of profitability, and apologise for any inconvenience caused. John at Blue Square Offices.
Always there to answer any questions
Always there to answer any questions. Quick and easy. Accommodating and responsive. So far so good.
2025年3月24日
Blue Square Offices からの回答
Thank you for your kind review, Alison. We're glad you found our service prompt and simple. John at Blue Square Offices.
Useful reminder and friendly helpful…
Useful reminder and friendly helpful members of staff.
2025年2月19日
Blue Square Offices からの回答
Thank you for taking the time to leave us a review, Helene! - Phoebe at Blue Square Offices.
Glasgow at its best!
Annalise and the team at Glasgow made the whole process seamless and easy, I couldn't ask for more!
2025年2月2日
Blue Square Offices からの回答
We are so glad that you are happy with our service, John - Phoebe at Blue Square Offices.
Very easy to understand online process
Very easy to understand online process. I was keen to get set up quickly and found the process on other site a bit complicated. But this was fairly straightforward and I very much appreciated having a local representative to speak to.
2024年12月27日
Blue Square Offices からの回答
Thank you for your kind review. John at Blue Square Offices.
Not a great start to a new business service.
After paying for a Registered Office service, and being told that I would receive new info 5-8 hours later - I still have no information, no new office address, and have t been asked to provide ID. But I did receive this request for a review before anything else.
2024年11月14日
Blue Square Offices からの回答
Thank you for your review.
I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.
In an effort to address your concerns, we've made multiple attempts to contact you through both email and phone. Regrettably, our efforts to connect with you have been unsuccessful. Without further information, it is challenging for us to assist with any outstanding issues you may be facing.
If you wish to discuss and resolve these matters, please feel free to reach out to me directly. You have my email address and phone number at your disposal for your convenience.
Should we not receive a response, we wish you and your company all the best in your future endeavours.
Kind regards,
Phoebe Zehetmayr
Service Improvement Manager
Took far too long to do anything
Took far too long to do anything - I wanted to change the registered office as a matter of urgency, but over 48 hours later nothing had happened.
When I phoned the Glasgow number (my company is registered in Scotland) I was put through to the London office on 3 occasions. They don't have access to or knowledge of Scottish companies, so this was both pointless and irritating.
Top marks to Annaliese in the Glasgow office, though. She has a lovely phone manner and apologised profusely, cancelled my account and authorised a refund under the 14 day cooling off period. Annaliese earned the 2nd star all on her own.
2024年8月28日
Blue Square Offices からの回答
Thank you for your review, Nick.
I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.
We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.
Kind regards,
Phoebe Zehetmayr
Service Improvement Manager
Blue Square Offices からの回答
We are so glad that you are happy with our service, Mr Ogunyemi - Phoebe at Blue Square Offices.
I didn't have the best experience in…
I didn't have the best experience in the beginning, but the rectify and solved the salute very quickly and effectively the team where very good good experience
2024年7月16日
自発的なレビュー
Blue Square Offices からの回答
Thank you for your review, Peter. We are glad we were able to resolve the issue you experience. Please accept our apologies for any inconvenience caused.
Kind regards,
John Carpenter
Chief of Staff
Blue Square Offices
Straightforward Sign Up
Easy and straightforward sign up, plus all questions dealt within a timely manner.
2024年4月12日
Blue Square Offices からの回答
We are so glad that you are happy with our service, Mr Nisbet - Phoebe at BSQ
Super blij over Betija van Letland
Ik wil graag een recensie achterlaten over een meisje uit Letland, haar naam is Betija, ze werkt 's nachts. Ik ben een vaste klant in dit hotel. Ik ben erg blij met dit meisje, ze is altijd vriendelijk, legt alles uit, helpt, ondanks het late uur. Ik ben in veel hotels in XO geweest, maar ik wil zeggen dat ik erg blij ben met dit meisje, daarom kom ik hier altijd. Ondanks het late tijdstip heb ik nooit gezien dat ze ongelukkig, Ze heeft altijd een glimlach op haar gezicht, spreekt vloeiend Engels, helpt met eventuele vragen. Ik woon al 17 jaar in Nederland, ben in veel hotels geweest en ik zal zonder overdrijving zeggen dat zo'n receptioniste zeer zeldzaam is! O.Novytskiy
2024年4月2日
自発的なレビュー
Blue Square Offices からの回答
Thank you for taking the time to leave us a review! - Abbie at BSO.
Excellent communication and onboarding
Ease to finding the required category of the service I wanted, quick response and seamless onboarding plus exellent communication from the team.
2024年2月6日
Blue Square Offices からの回答
Thank you very much for your kind comments, Anthony - Abbie at BSO.
Cannot be recommended
I'm sorry to say I cannot recommend Blue Square Offices based on my experience, which I have detailed below
I was impressed by the website, and online signup process which was very straight forward. I signed up for the Register Office service at £39.99+VAT per year on 20/11/2023, paying by card. I received an order confirmation immediately, which said I'd recive a welcome pack within 5-7 working hours, again very impressive.
From there it all went wrong. I heard nothing for a couple of days, and my email chasing it went unanswered. After 4 days I did receive the welcome pack, and was asked to set up a direct debit. I did this, although seemed unecessary as payment for year 2 wasnt due for another 12 months. Eventually, after several more days a couple of emails (first unanswered) I received conirmation that eerything was set up and I could start using my new Business Address.
All was fine for 2 weeks, until I was, without notice, charged a further £39.99+VAT by direct debit. I emailed, after 4 days I'd received no response, emailed again, and finally got a reply the next day. I was promised a refund, which finally materialised 2 weeks later (albeit with Christmas in between, I'll give them the benefit of the doubt there)
Again, all was well for 4 weeks - I was then charged £79.98+VAT, equivalent to 2 years fees! This time I requested a refund from my bank, which they were happy to do as Blue Square Offices had breached the legally binding Direct Debit Guarantee, for a second time. I received the refund the next day. I emailed Blue Square again, asking why I'd been charged, and explained I had cancelled the direct debit with my bank. Needless to say, I have not received a reply (writing this review 2 working days after my email)
Simply put, I am disappointed by the erroneous charges, after such a good start with the automated sign-up process. But, I am absolutely shocked at the lack of communication from Blue Square Offices, the fact so many of my emails have gone unanswered in the almost 2 months I have had this service, and the general lack of customer service.
It is as a result of this that I have absolutely no faith in Blue Square Offices to meet their other responsibilities in the contract, so I will be looking for an alternative service provider.
2023年11月20日
Blue Square Offices からの回答
Thank you for your review, Richard.
I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.
Following my investigation, I can state the following: On November 20th, you acquired our Registered Office Address service. On November 24th, you reached out to the relevant team via email, seeking confirmation of the receipt of the direct debit confirmation required to activate the service. Until such confirmation is received, we are unable to activate the service. When you did not receive a response, you sent another email on November 27th. On November 28th, my colleague, who was the intended recipient of your emails, apologised, explaining that your emails had been forwarded to the Finance Team the previous week, but the relevant agent was on annual leave. She assured you that everything is now in order, and you can commence using the address. We acknowledge the delayed responses, and I sincerely apologise for any inconvenience caused. It appears that a procedural error in directing your emails to the Finance Team contributed to the oversight.
Regarding the issue of duplicate charges, on December 15th, you contacted the Finance Team questioning an additional charge for another Registered Office Address. The Finance Team responded on December 19th, stating they would investigate and promptly refund you. On December 20th, they explained that an administrative error had caused your invoiced amount to be processed twice, resulting in the duplicate charge. The Finance Team rectified the error but inadvertently charged you again.
This level of service is unacceptable, and we acknowledge the errors made by the two responsible agents. Senior Management has been informed, and immediate training and performance reviews have been initiated. We sincerely apologise for the inconvenience caused. Since then, we have conducted a thorough investigation and implemented measures to prevent such occurrences in the future. The agents' inboxes are now monitored, and emails are interconnected to facilitate prompt responses. As a goodwill gesture, I have offered you a complimentary year of our address services. If you choose to proceed, we will be more than happy to apply this offer.
Please accept my apologises for the inconvenience caused.
Kind regards,
Abbie O'Neill
Service Improvement Manager
Have only just signed up but the…
Have only just signed up but the process was very simple and quick - couldn't fault at all.
2024年1月5日
Blue Square Offices からの回答
Thank you very much for your kind comments! - Abbie at Blue Square Offices.
I have signed up and received a mail…
I have signed up and received a mail stating I would be sent my welcome pack within 3-5 hours. That has been a week ago now. Phoned up multiple times and still haven't heard anything. Poor service so far and if not resolved this week I'll cancel. Would not recommend.
2023年11月21日
Blue Square Offices からの回答
Thank you for your review, Thorben.
I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.
I have attempted to reach out to you via both email and call. Unfortunately, we have been unable to connect. Without any further information, unfortunately, we would not be able to provide any assistance with any outstanding issues.
We are regulated by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, London Local Authorities Act 2007, and Know Your Customer (KYC) guidelines, which means we must verify the ID and address of customers and certain shareholders. Please accept my apologies for any inconvenience caused.
If you would like to discuss any issues, please do get in touch with me directly. You will have my email address and phone number if required.
If we do not hear back, we wish you and your company all the best for the future.
Kind regards,
Abbie O'Neill
Service Improvement Manager
Blue Square Offices からの回答
We're happy you found our service to be of an excellent standard, Mehmet. John at Blue Square Offices.
Blue Square Offices からの回答
It's great to read you were able to transfer your registered office to our address with ease, Jonathan. John at Blue Square Offices.
Easy to complete online
2023年7月10日
Blue Square Offices からの回答
Many thanks for your kind review, Oludayo. We're pleased you found the process simple. John at Blue Square Offices
Simple process
2023年6月22日
Blue Square Offices からの回答
Thank you for your kind review. We're glad you found the process easy. John at Blue Square Offices
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