Boat Fenders Direct ロゎ
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Boat Fenders Direct レビュヌ 

392
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TrustScore 5段階評䟡の4.5

4.7

ボヌト甚品提䟛業者
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5぀星のうち3の評䟡

I would have appreciated the colour of the fenders to have been better matched, surely this just takes a moment?

䌁業が回答したした

5぀星のうち5の評䟡

The service is good, delivery is really quick, and the buoys are excellent quality These buoys last a long time too and the clouds don't fade. My rowing club (on what is effectively a ship-canal-type... もっず芋る

5぀星のうち5の評䟡

Really easy ordering online. When I emailed to check on delivery date they were very responsive and even said that they'd passed my query to the web team to highlight better the delivery timescales.... もっず芋る

5぀星のうち5の評䟡

Clear easily navigated website followed by speedy dispatch. The buoys I ordered were securely packaged and arrived well within the promised time frame. Great service that I would use again.

䌁業情報

  1. ボヌト甚品提䟛業者

さたざたな倖郚゜ヌスから提䟛された情報

Europe's leading stockist and supplier of Polyform Boat Fenders & Buoys.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

392件のレビュヌ

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4.7

すべおのレビュヌ

(392)

過去12か月のレビュヌ数: 9件

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5぀星のうち1の評䟡

A**eholes

Ordered a red buoy and was sent a bright orange buoy. Tried to amicably find a solution with Gregg (the managing director) and even offered to return it at my own cost if they agreed to replace it. Gregg expected me to pay upwards of £10 to return the orange buoy, then accept a refund (not including the original delivery cost) and then buy a new one, including delivery. This essentially would have cost me double to get the colour I had originally ordered. Gregg took no responsibility for the misleading advertisement of a red buoy and started throwing around accusations which he couldn’t back up.
Avoid these fraudsters at all cost.
I expect a hostile reply as they have provided everyone who has submitted a 1 star review.
A company which has no accountability and respect for their customers.

2023幎10月25日
自発的なレビュヌ
Boat Fenders Direct ロゎ

Boat Fenders Direct からの回答

Hi Jason,
I am not surprised to see your use of profanities in the subject title, it is in keeping with your aggressive and threatening nature we have encountered.

We do not sell orange buoys so you were sent out the correct product, the issue was and i quote the colour "did not fit the aesthetics of your gym" so basically you did not like the colour, you then expected us to send a replacement out with free delivery for a black buoy, we advised we cannot offer exchanges but would accept a return with a refund.

As a business this is simply not something we can do, if we have made a mistake we rectify it as the rest of our excellent reviews suggest.

We offered an amicable solution but it was not what you wanted, you then began to abuse, threaten and bully us until you got your own way (including tell me to shove our warranty policy somewhere), we did not relent and hence forth your 1 star review. We respect and are grateful to all our customers, however, we do not appreciate that kind of behaviour towards myself or my colleagues.

At all times we abided to our terms and conditions and returns policy that is clearly stipulated on our website. We have been in business for over 17 years and we are most certainly not fraudsters as you suggest.

You are entitled to your opinion and we are entitled to a rebuttal with the facts. Thankfully our customers can also see the many positive reviews that better reflect our products and level of customer service.

5぀星のうち5の評䟡

The importance of fenders.........

.......Choose the best maker possible....you`re protecting an asset.
After comparing several traders on the Net, I chose B.D.F.
Not because they were the cheapest.......but because their site convinced me I was purchasing the best product available.....at a fair price.

The site was very simple to use but also professionally designed and easy to navigate.
All the info you need to make an informed desicion
Bought six fenders from them for £100.
Tracked and delivered in 3 days.
Just inflated them today, the 23rd Oct 2023.
Exactly as I expected. Good quality product.
.Well worth the money.
Good service and would use this company again...simple.

2023幎10月2日

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