BodyGuardz レビュー 

313
•
TrustScore 5段階評価の3.5

3.6

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5つ星のうち5の評価

The customer support was very quick and very helpful. Purchasing online anywhere comes with a risk of not liking the product, making a purchasing error, dealing with returns etc. I got my red... もっと見る

企業が回答しました

5つ星のうち5の評価

Sophie G replied to my email regarding my new screen arriving cracked. She answered professionally and responsively. I got no run around just a simple reply that the replacement was coming in the mail... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been a loyal BodyGuardz customer since 2025 and currently have four registered products. Whenever a product fails—even due to user error—the replacement process is quick and painless. While I do... もっと見る

企業が回答しました

5つ星のうち1の評価

Total scam!!! I bought the service for lifetime screen protectors, for 50€. It included one protector and then they're supposed to be free with shipping for life! Yes it's an okay deal but shipping... もっと見る

企業が回答しました

企業情報

  1. 携帯電話アクセサリ店

さまざまな外部ソースから提供された情報

#SayNoToCracks with BodyGuardz cases & screen protectors


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3.6

まあまあ

TrustScore 5段階評価の3.5

313件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.6

すべてのレビュー

(313)

過去12か月のレビュー数: 17件

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5つ星のうち5の評価

It was my Mistake, but they handled it Great

Unlike a previous reviewer, I too payed shipping for a new protective cover under their lifetime warranty. The process was seemless and it arrived quickly. I too did not realize that I needed to provide original receipt and send back old cover. I was charged full price, but once I caught the error I contacted the company and they made me whole as I explained the entire scenario (offering to find receipt and look for old cover). That was top notch customer service. I now know that when I seek another replacement I'll get the old one ready to send back. (lesson learned). And the cost is minimal and honored, which is more than I can say for many things these days.

2022年12月5日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Thank you so much for being a customer! Happy to help!

5つ星のうち1の評価

Pretty much the same poor experience as others

Pretty much the same as others. Was sold a $40 bodyguardz by att and was told the protector has lifetime replacement. What they don’t tell you is you pay shipping for replacement (which is about the same cost as a new screen protector that is shipped free), and must return the existing protector OR YOU PAY AGAIN FOR THE PROTECTOR. Horrible business model. What a damn pain in the a$$.

And bodyguardz’ response is A JOKE.

2022年12月5日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Thank you for the candid feedback. When you purchase a screen protector you are then eligible for replacements. There is not cost for the product itself, but you do cover the shipping and handling fee of $9.95. If you have a BodyGuardz case ($20 or more) you can get free shipping on your first 5 replacements. We do ask that you send the old screen protector back, but this should only cost you one stamp to send back to us and if you ever run into any issues sending the old protector back just reach out to us at support@bodyguardz.com and we are more than happy to help.

5つ星のうち1の評価

Horrible product

Horrible product! Screen protector only lasts 6 months and you pay $9.99 each time for a replacement. The screen protector is over $40. They sent me a defective replacement that I can’t even use. I will never purchase anything from Bodyguardz ever again. Don’t do it!

2022年12月3日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Toni,
I am sorry to hear that you are having trouble with your screen protector. We do offer replacements on our screen protectors. The replacement itself is free and then you would just cover the shipping and handling fee. Or if you have a BodyGuardz case ($20 or more) then you can get free shipping on your first 5 replacements. However, if your product is defective we are happy to replace that for you. Please reach out to our customer success department at support@bodyguardz.com (Attn: Ashley) and we would be happy to help with this.

Best,

5つ星のうち1の評価

Same thing everybody else says

Same thing everybody else says. "Lifetime" replacements last 1 year and require so many hoops, you might as well just pay 20 dollars for any other screen protector off Amazon, and avoid all the trouble of getting charged full price for a defective product. Mine came loose in 3 months.

2022年10月30日
自発的なレビュー
5つ星のうち5の評価

Great product - Company Cares!

I've been using BodyGardz screen protectors for my iPhones for several years. I've had to replace many protectors, but I've never lost a phone screen yet because of a dropped phone. Their free replacement policy is amazing, even if they ask you to pay for shipping and handling on the replacement. Nothing wrong with that! I retired to Portugal a few months ago, and they went out of their way to get me a final replacement screen and case for my phone.

I highly recommend the quality of the product and service this company provides!

2022年9月23日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

We are so happy to hear this! Thank you for taking the time to let us know, and for choosing BodyGuardz to protect your device! Enjoy retirement! - Lexie

5つ星のうち1の評価

I just purchased my sons iPhone 12 mini…

I just purchased my sons iPhone 12 mini at ATT and also purchased a BodyGuardz screen protector. About a month later the screen shatter with the screen protector. I had insurance for the phone actual screen to be replaced but since I paid for a screen protector and was told it had a warranty I ordered a replacement after the screen was replaced. Today I received my replacement and was not aware that the damaged screen protector had to be returned! I just read that if I don’t have return the original screen protector I will be charged full price for the replacement! I feel this is something that should be communicated when it’s purchased in the store! I don’t mind paying the shipping but I was instructed by Apple to remove the damaged screen protector in order for them to take the phone for repair. I am not happy!

2022年9月7日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

We apologize for any confusion surrounding our replacement program. Please reach out to our customer success team at support@bodyguardz.com to see how we can help! - Lexie

5つ星のうち1の評価

I wish I could give it zero stars

I wish I could give it zero stars, since that is not an option, 1 star it is. I am unhappy with the performance of the screen protector. I have installed many, many screen protectors, and follow each of the steps when applying. I have replaced my screen protector several times (none have been due to me shattering/dropping my phone) but rather due to the edges 'bubbling/lifting up'. This happens within a few days of installing. It is highway robbery for the lackluster performance it gives, and to then replace to pay $10+ for shipping. That is ridiculous. I can buy 3 packs on Amazon for the cost of the shipping of one through BodyGuardz. This is the last I will ever purchase anything from BodyGuardz.

2022年8月10日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

We apologize for any frustration this has caused. If you would like, we'd be happy to look into getting you a different screen protector for your device. Please reach out to support@bodyguardz.com. In the subject line put ATTN. Lexie. I'd be happy to see how I can help. Thank you - Lexie

5つ星のうち2の評価

The S & H costs are extreme especially with a defective product.

My screen protector has had loose edges since it was installed at the AT&T store 13 days ago. I went back to the store and was informed that I need to get a replacement online. I had registered my BodyGuardz so it was easy but it cost $10 s&h plus tax for a new one! On top of the $60 I just paid for the item 13 days ago is ridiculous.

2022年7月12日
自発的なレビュー
5つ星のうち1の評価

Screen protector didn’t work

I bought a screen protector for my S22 ultra at AT&T after having my screen replaced after two weeks my screen protector cracked and including the actual screen
I just paid 300 for my screen and even had the AT&T employee install the screen protector for me so i knew it was on properly

2022年7月12日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Dan, Thank you for reaching out. We're so sorry to hear your device has been damaged. Unfortunately, we do not warrant the actual device. However, if you would like, we'd be happy to get a new screen protector sent out to you free of charge. If you would like a new screen protector, please reach out to us at support@bodyguardz.com. Please put attn. Lexie in the subject line. Thank you!

5つ星のうち1の評価

Read the fine print!

Read the fine print!! the lifetime is two years. they charge the shipping fee for the replacement and if you discard the old one (like most people will if its junk) they will charge you full price plus shipping. I just sent back the envelope they sent to return the old one in and added a note that MY LOVELY WIFE threw the old one away. I suspect I will find no sympathy.

2022年5月5日
自発的なレビュー
5つ星のうち3の評価

BodyGuardz "synthetic glass" is more like plastic

I purchased a BodyGuardz "synthetic glass" screen protector from AT&T. Recently, I had noticed that it was scratched. I never had this happen with actual tempered glass. I paid $55 plus tax for a product that turned out to actually be plastic. I revised my review because they were willing to replace it the first time without a shipping and handling charge. I still believe this product is nothing like glass. It should just be described as synthetic.

2022年4月29日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Maurice,
Thank you for taking the time to provide your feedback. It really helps push us to the next level.   

Unfortunately, we don't have a tempered glass screen protector for the Google Pixel 6 Pro.  The screen protector we offer for this device is called the PRTX.  This is a synthetic glass screen protector.  This protector will still protect your device like the tempered glass protectors do, but this protector is a shatterproof protector and so it will not crack or chip like the tempered glass protectors can.  However, because this is synthetic glass and not tempered glass you may notice that it does tend to scratch easier than with a tempered glass protector.  

We do offer free replacements on our screen protectors.  There is no charge for the screen protector itself, but you do have to cover the shipping and handling fee of $9.95.   I certainly understand your frustration around the shipping price. Unfortunately, with the supply chain costs that have gone up over the last year, we had to make the necessary change and shipping has increased on those replacements.  

Please reach out to our customer success department at support@bodyguardz.com (attn: Ashley) and I would be happy to help see what we can do to assist with this further.

Best regards,
Ashley M.

5つ星のうち1の評価

Garbage! FREE replacement screen protector $10.67?

I got a screen protector for my iPhone 12 Pro Max. It was nothing exceptional about the screen protector, I dropped it and it broke. I wasn’t concerned with it because ‘I have the warranty’. I got online and went to claim my screen protector and the shipping is gonna be $10.67 for my “free” replacement. GARBAGE. These guys are lowlife small time nobodies legally scamming people. Screw these guys. There was no mention of even a shipping charge on replacement when I got the screen protector.

2022年4月17日
自発的なレビュー
5つ星のうち1の評価

Scam!!

Scam!!! At &t sold me this. I got replacement for my sons phone which was damaged. Charged $8.95 shipping. My son at college disposed of the old & I was charged $52.95 additional to my credit card. Very angry I feel for their lifetime guarantee. The product isn’t worth it, did not protect phone in the first place!!

2022年4月7日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Christine,
I am sorry to hear about your experience and would love to help. We understand that there are times that the old protector cannot be returned or that this can be overlooked and are happy to help with this. Please contact us at support@bodyguardz.com and we can assist you with this further.

5つ星のうち1の評価

Trickery

Trickery. Lifetime replacement claim is totally false. I got a replacement (and paid for shipping) and then that replacement has failed. Their website now claims I am not eligible for the “lifetime replacement”. Please explain to me then, what exactly is the definition of lifetime replacement?

2022年3月30日
自発的なレビュー
5つ星のうち1の評価

Scam!! Free Lifetime Replacement..NOT FREE

I purchased a Bodyguardz Pure 2 Edge screen protector for an iphone 12 Pro Max from AT&T. AT&T offered their free lifetime replacement screen protector or I could choose another brand. I chose Bodyguardz because they've been on the market for a while and they offered free lifetime replacement just as AT&T.
My screen protector lasted about 3 months. when I began to request my FREE replacement protector, I found out it's not actually FREE. They charge you $8.95 for shipping. This is a ripoff scam. At the bottom of their installation instructions written in very LARGE letters it says FREE LIFETIME REPLACEMENTS. In very small letters at the bottom of the instructions it says fees may apply. AT&T's screen protector is a true FREE LIFETIME REPLACEMENT. I am going to yelp, review and let everyone know to stay away from Bodyguardz products. Don't highlight FREE REPLACEMENTS when that is not true.

2022年1月31日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Jimmy,
I apologize for any confusion. There is not cost for the screen protector replacement itself, but you do have to cover the shipping and handling fee. With the AT&T screen protectors you are able to replace those in store, but most stores do still require a fee as well. We do offer free shipping on your first 5 replacements if you bundle your screen protector with one of our cases (*case does have to be $20 or more). Please reach out to me at support@bodyguardz.com (attn: Ashley) and I would be happy to answer any other questions you have or help in any way that I can.

5つ星のうち1の評価

popguardz is a fake site…

popguardz is a fake site not located in the United States and take money out and States Indonesia. I haven't heard a reply and it's been two weeks

2021年12月6日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Eddie. Your review was left for BodyGuardz. Did you mean to contact BodyGuardz or Pop Guardz. If you purchased a BodyGuardz product please reach out to our customer success department and we are happy to help. We can be reached at support@bodyguardz.com.

5つ星のうち1の評価

AT&T sold me on the BodyGuarz screen…

AT&T sold me on the BodyGuarz screen protector for an iPhone 12 and told me about the warranty. I signed up for the warranty and used it 3 months later to replace one that cracked. NEVER was I told that the old screen protector had to be sent back to BodyGuardz or I would be charged the full price. I took the new warranty screen protector to AT&T to do the replacement and they threw the cracked one away--so apparently even they don't know about this requirement. 60 days later, I was charged $46 by BodyGuardz for the replacement. I could not find a phone number anywhere on the BodyGuardz website. My credit card company helped me get in touch with them. Evan from BodyGuardz told me that the replacement policy was written in 4 different places on their websites, but could not point me to 1 single place where this appeared. Then he told me it was referenced in several of the emails I received from BodyGuardz. NOT TRUE. I have every email I have ever received from them. Not a single mention that I would be charged if I didn't return the broken screen protector. Wish I had read these reviews BEFORE I initiated the warranty claim. AT&T should also better train their staff to tell customers about this, and NOT throw away the broken product if they are handling the swap. BUYER BEWARE!

2021年11月9日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Ivy,
Thank you for reaching out about this. I am sorry for the confusion here and apologize if you were not aware that the old protector had to be returned. We do try to make customers aware of this throughout the order process as well as when the product is registered. However, we also understand that things happen and there are times when the old protector is not returned and are happy to help in those situations. Please reach out to me at support@bodyguardz.com ATTN: Ashley and I would be happy to help you with this.

5つ星のうち2の評価

I couldn't set up a warranty account…

I couldn't set up a warranty account wouldn't take my information. Now seeing the reviews I'm wondering why AT&T sold me this. I hope the protection works better then the communication with this company

2021年9月8日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Kris. I am sorry to hear that you were having trouble with this. Please contact our support team at support@bodyguardz.com and we would be happy to help get an account set up for you and get your product registered on our website. In addition to email we can also be reached via live chat through our website or by phone at 801-922-5899.

5つ星のうち1の評価

A phony warranty!

A phony warranty!! They want to put cookies on your computer to start any warranty process. Just what everyone wants!! If there is any way to talk or chat with anyone, good luck getting through. I wouldn't buy anything from such an outfit!!

2021年8月12日
自発的なレビュー
5つ星のうち1の評価

The screen protector didn’t protect my screen!

I purchased BodyGuardz in the past and didn’t have an issue, but when I purchased my iPhone 12 Pro I bought the more expensive screen protector thinking that my phone would safer. That was an incorrect assumption. My phone fell out of my pocket as I was getting out of my car and my entire screen shattered but the screen protector had zero damage. I thought the point of the screen protector was to protect my screen?!
I called customer service and their solution was to send me another screen protector like the one I have (which I had already ordered before I realized that it was my screen not the protector that was shattered) and a cheaper screen protector with free shipping…which I also already had on my next 5 screen protectors. Now I have to pay to replace my screen! RIDICULOUS.

2021年8月6日
自発的なレビュー

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