BodyGuardz レビュー 

313
•
TrustScore 5段階評価の3.5

3.6

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5つ星のうち5の評価

The customer support was very quick and very helpful. Purchasing online anywhere comes with a risk of not liking the product, making a purchasing error, dealing with returns etc. I got my red... もっと見る

企業が回答しました

5つ星のうち5の評価

Sophie G replied to my email regarding my new screen arriving cracked. She answered professionally and responsively. I got no run around just a simple reply that the replacement was coming in the mail... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been a loyal BodyGuardz customer since 2025 and currently have four registered products. Whenever a product fails—even due to user error—the replacement process is quick and painless. While I do... もっと見る

企業が回答しました

5つ星のうち1の評価

Total scam!!! I bought the service for lifetime screen protectors, for 50€. It included one protector and then they're supposed to be free with shipping for life! Yes it's an okay deal but shipping... もっと見る

企業が回答しました

企業情報

  1. 携帯電話アクセサリ店

さまざまな外部ソースから提供された情報

#SayNoToCracks with BodyGuardz cases & screen protectors


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3.6

まあまあ

TrustScore 5段階評価の3.5

313件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.6

すべてのレビュー

(313)

過去12か月のレビュー数: 17件

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5つ星のうち1の評価

This company does not answer inquiries

This company does not answer inquiries. I registered my bodyguard product. They sent me a body guard item, charged me $8 for that and then 60 days later charged another $47. This is after I already paid $60 at att for the original one. Stay far far away from this company and its product. If I could have rated them a 0 then I would have

2021年7月26日
自発的なレビュー
5つ星のうち1の評価

This is NOT a lifetime replacement

This is NOT a lifetime replacement. This is false advertising!!!! Bodyguardz only carries your brand phone protector for 2 years from the RELEASE DATE OF YOUR PHONE! regardless of when you purchased it. I still have many payments left on my phone and they have already discontinued my phone case. Their response to me was to buy a new phone! I will NEVER purchase ANYTHING from them again...Buyer beware...again... false advertising!!!!!

2021年7月24日
自発的なレビュー
5つ星のうち1の評価

I wish I could leave less than 1 star

I wish I could leave less than 1 star. I bought a new iPhone from att store and the salesman talked me into a bodyguardz screen and put it then after driving 55 miles home the screen protector had air bubbles emailed bodyguardz and they sent me a new 1 after frt and I put it on and it was the same way a day later so I returned them both and bodyguardz wouldn’t refund any money. Customer service and screens are both bad. I purchased a no name screen from Amazon and it’s holding up great.

2021年4月15日
自発的なレビュー
5つ星のうち1の評価

Terrible product!

Terrible product!! Horrible company. Bought a case from them which states it provides 10 foot drop protection. Dropped my phone flat on its back from 2 foot and the back of my phone is now shattered!! I contacted customer service with my receipt of purchase and was told they would NOT stand behind their product. Do NOT buy from this company!!!

2021年4月12日
自発的なレビュー
5つ星のうち1の評価

Just get it through Amazon....this is a Scam.

Why I thought purchasing a glass protector directly through AT&T with the purchase of my new iPhone 12 Pro Max was a good idea, is another question. This was a complete scam. Had I have just purchased glass protectors and probably at least 10 of them through Amazon, I would have saved significantly and wouldn't have had as much confusion with the process. The installation is weird and the steps aren't clear. Then, seeing the Lifetime Replacement Program" information, I went to register the screen protector, thinking I could get a free replacement - still have to pay shipping for another one. Not worth it. I don't trust it. I will be using Amazon from here on out. You have been warned about BodyGuardz.

2021年4月6日
自発的なレビュー
5つ星のうち1の評価

Broken 3 so far

I’m now on my 3rd screen cover and just ordered a replacement. These things break super easy. Drop your phone from a few feet? Shatters. I bought my original at an AT&T store, they told me they would replace for free, lifetime warranty, all that. But they don’t replace them at all. BodyGuardz will send you a new one but charges you $8 for shipping plus tax. So really, it’s not free. You are better off buying a $10 cover off Amazon or at a discount store and just replace it yourself when it breaks. Don’t buy from Bodyguardz!

2021年3月22日
自発的なレビュー
5つ星のうち1の評価

Horrible shipping time/customer service

I ordered my replacement screen protector 10 days ago and yesterday the tracking information finally started showing any information. I called 3 days ago to find out where my order was and was told to give it a few more days that this happens sometimes. But if it’s not there Monday to call back! Seriously?? What kind of customer service is that- why didn’t they track down my package that had been pending for a week? Now I have to wait another week for it to be delivered. It’s not like this was free shipping- I paid the $8 shipping fee. I am totally unhappy and over this company.

2021年3月9日
自発的なレビュー
5つ星のうち1の評価

DO NOT BUY THESE PRODUCTS

DO NOT BUY THESE PRODUCTS.
Body Gaurdz does not have a live customer service.
They say life time free replacement. Good luck with that! It will take you a life time to get someone to help you with the replacement.
Also, Do NOT buy form AT&T. They say they will replace at any store but not true. This is only through manufacture warranty. Store will not help.

2021年2月2日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Aaron,
Please contact our Customer Success team and we will be happy to assist you with a replacement. We can be reached at 801-922-5899. We are in the office Monday through Friday from 7:00 a.m. to 6:00 p.m. (MST). You can also reach us via live chat through our website or by email at support@bodyguardz.com (ATTN: Ashley). AT&T does offer replacements in their stores, but only for the AT&T Private Label protector. All other screen protectors can be replaced through our website. You just have to register your protector with us first. Once you do receive your replacement you can usually take it to AT&T and they can apply that for you. However, I would recommend contacting the store before just to make sure this is something that they will do and that they are open to do that. Please contact us at your convenience and we are happy to help in any way that we can.

Best regards,
Ashley

5つ星のうち1の評価

DO NOT BUY

I bought one of these cases for my phone and the first time that I dropped it my screen completely shattered, and I dropped it from less than 3 feet high, so their claim that you can drop your phone from 10 feet in the air or whatever they say is a complete lie. Do not waste your money on these terrible, cheap cases. If you do then you will just end up paying the cost for the case on top of the cost for repairing or replacing your phone.

2020年12月29日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hello,
We are sorry that the screen on your device has cracked and completely understand your frustration.

We strive to provide the highest quality device protection. Unfortunately, we cannot guarantee or warranty that our products will protect devices from all damage.

We would love to get some more information from you and see what we can do to help. Were you using a screen protector as well as the case? Please contact us at support@bodyguardz.com (Attn: Ashley) and we will be happy to assist in any way that we can.

Best,

5つ星のうち5の評価

Phone was run over by a car

Phone was run over by a car, the only thing shattered was the bodyguards screen protector. Phone was completely fine. Excellent product and the lifetime warranty is well worth the shipping cost to save a $1000+ dollar phone.

2020年12月15日
自発的なレビュー
5つ星のうち1の評価

Don't buy Body Guardz screen protector

I agree with the review about wrap around screens. The Body Guardz screen protector DOES NOT WORK on wrap around screens. I have a Samsung GS9+ and I had and paid for a professional person who knows how to install screen savers and generally know how to fix phones as a living and HE couldn't get it to stick on the wrap around screen. It works great if your screen is completely flat!!!! But if you have a wrap around screen it will pull up on the side and lift off little by little until you need to replace. When you do replace it DO NOT BUY THIS CRAPPY product again. There's actually a screen protector that you pour on and it hardens. It's supposed to be super strong and durable. You'll have to search it out. That's all thank you

2020年12月1日
自発的なレビュー
5つ星のうち1の評価

Huge regret buying this screen protector

The AT&T rep talked me into buying the screen protector and it’s a huge regret. It’s the only screen protector I’ve had that peeled off on the edges after 2 months, if that. Terrible quality. To get a replacement you have to pay shipping, which wasn’t clear when I bought it. Why would I want to spend more money on this crummy overpriced screen protector? It’s a hassle to register, and it’s a hassle to send the protector back and pay for shipping for a new one. Do yourself a favor and DONT GET THIS PRODUCT. I’ve gotten 3 packs for $10 from no name brands and they’ve lasted me longer than this thing. Ugh I so regret getting this, will never get one again, and will advise anyone I know getting a phone to not fall for the sales pitch.

2020年11月29日
自発的なレビュー
5つ星のうち2の評価

Product - Good / Shipping costs - Bad

I have used Bodyguardz skins for years, used them on numerous iPhones and iPads and always found them really good and last a good length of time. My disappointment is in the shipping of the product, whilst they do say there will be custom charges its not made obvious at ordering. Which is a real shame.

2020年10月27日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Darryl,
Thank you for taking the time to provide your feedback. It really helps push us to the next level. I have forwarded this on to our ecomm team and our shipping department so that we can look into making this more clear during the ordering process. If you have any other questions or if there is anything else we can help with please reach out to our customer success team at support@bodyguardz.com.

5つ星のうち1の評価

They do not work.

I have been buying Bodyguardz for years and, yes, they break, but they have always kept my screen from breaking, until now. The ones my husband and I got wirh our new phones were not tempered glass like the old ones. His phone screen is already cracked. It cracked under the supoosed-screen protector. It is junk, and I would not recommend it to anyone anymore, even though I have been recommending Bodyguardz for years. When he called Bodyguardz, they would do nothing to help and now we will have to pay $150 to get his screen fixed. I will never buy or recommend Bodyguardz again.

2020年10月16日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

We're so sorry to hear about your frustration. Unfortunately we do not have a warranty regarding devices themselves; however if you could reach out to us at support@bodyguardz.com with "ATTN: Maddie" in the subject line, I would be happy to see what we can offer you at this point.

5つ星のうち1の評価

Looks like I am in the same boat

Purchased their overpriced screen protector at an AT&T store. Rep. swore up and down that it is a free lifetime replacement if anything ever happens to it. Well, tried to get a replacement today and was told that they are out of stock.

Told me to try another store. Call other store and same situation. Went back to original store and asked if they will order one for me or at least notify me when they get some in stock. Told me I'm SOL and to call back everyday to see when they get a new shipment!?!?!

Came home and did some internet research and what do I find? Looks like you have to register your product and they will ship you a replacement.... for a fee! What happened to "free" "lifetime replacement" and "hassle free?" What a total ripoff.

2020年10月11日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

Hi Stan. So sorry about your frustration; because the replacements themselves are free, there is that shipping and handling to have it delivered. Unfortunately we are unable to access your information to reach out directly, however if you could please send us an email at support@bodyguardz.com we would be happy to see how we can help at this point.

5つ星のうち5の評価

Unique products and Excellent customer service!

I've ordered macbook ultraskin proterctors several times, as my boss gets a lot of macbooks for him and his family. They are the only ones that have the specific protectors and they are great. Their delivery time from the US to Europe was always the same. 2 to 3 weeks, which is expected. This time though, I made two different orders with a week distance one from the other. The second order arrived a month later. The first order seemed to be stuck in customs and never arrived. I expected the delay due to Covid19, but not the non-arrival. I contacted their customer support and they replied in 24hours telling me that they are sending a new order with no charge. As they did!! The product arrived a month later. I really don't know what they other reviews say, but they have an excellent customer service and I will buy from them again for sure!

2020年10月8日
自発的なレビュー
5つ星のうち1の評価

Do Not Order Anything from this…

Do Not Order Anything from this company. They have horrible business ethics. They ignore your email and want you to solve their delivery problems.

2020年10月7日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

We're so sorry to hear about your negative experience. Unfortunately we cannot access your information to reach out to you directly, however if you'll send an email to support@bodyguardz.com with "ATTN: Maddie" in the subject line, I would be happy to personally help you at this point.

5つ星のうち1の評価

Deceitful practices

I purchased my iPhone Xmas about 5 months ago. The salesman sold me the bodyguardz case and screen protector. I admit it was a great protector for my phone. I dropped my phone and the screen protector had to be replaced. The deception is that you get a free replacement for life. First you have to pay shipping for the replacement. Expected that. What I didn’t expect was a charge for 49 because you have to return the damaged protector or they charge you for it. So not only did I pay 7 for them to ship it to me I paid another 7 to ship it back. This was never stated but it is my fault for trusting a company for being up front about that when they use replacements free as a selling point.
50 for a screen protector is insane. I purchased another otter box. Should have never switched over.

2020年10月6日
自発的なレビュー
BodyGuardz ロゴ

BodyGuardz からの回答

We're so sorry to hear about the confusion regarding that policy; it is a policy that must be agreed to before a replacement can be ordered. Unfortunately we don't have access to your information to reach out, however if you could send an email to support@bodyguardz.com with "ATTN: Maddie" in the subject line, I'd be happy to see how I can help at this point.

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