Bose レビュー 2,487

The Quiet Comfort headphones are great, the ear pads though are terrible. With moderate use my first set of pads split over night a few days after the 1 year warranty expired. I contacted support about it and they more or less implied they are designed to fail with routine use. This allowed me to claim that their design could be considered “seriously defective”under state law and require them to replace as they were designed to fail from light daily use unlike other far cheaper headphones. When I told support this I was immediately transferred to their supervisor who issued a replacement while still trying to maintain the stance that their is nothing wrong with their product and I don’t qualify for a free replacement but they will be “kind” and issue a complimentary replacement. I was even more careful with these replacements despite that they lasted even less time at 10 months. (date of experience was when my first set failed and they issued a replacement)

I went on the Bose website to find out how to get a repair done on a pair of NC700 earphones, as the right side has stopped working - I've done the updates and resets recommended on the web, but these have made no difference.

I'm out of warranty, and was therefore totally prepared to pay for a repair - these were an expensive pair of noise cancelling earphones and want them to work again. At the time of purchase I'd spent a lot of time researching and choosing them.

BUT, get this, there's no repair option! The only option I'm given is to BUY A NEW PAIR? from 3 'purchase' options!? Are you kidding me? The cheapest option of the 3 being £200+

This is a joke - these were really very expensive headphones, and you are suggesting I buy another pair?

This deliberate obsolescence should be illegal. I'm really shocked and extremely unimpressed with Bose. So much for your brand reputation. I will not buy or recommend another Bose product now, on principal, based on this experience: A really expensive piece of kit is now just junk?

Ich hatte am Austauschprogramm der SoundTouch teilgenommen und mir eine S1 Pro Plus ausgesucht. Diese entsprach nicht meinen Anforderungen und daher machte ich vom 90-tägigen Rückgaberecht gebrauch.
Die Rückerstattung über 575€ blieb trotz mehrfacher Kontaktaufnahme aus. Daraufhin beauftragte ich mein Kreditkartenunternehmen den Betrag zurück zu buchen. Dies erfolgte gegen Vorbehalt. Nun behaupte die Fa. Bose, dass das Paket angeblich leer gewesen sei.
Ich werde jetzt einen Rechtsanwalt beauftragen.

Nie wieder Bose

Ich habe vor ca. 2 Wochen mein Bass-Module 700 zu Reparatur an Bose verschickt und gestern wieder abgeholt. Ich war überrascht, als man mir sagte, dass die Reparatur kostenlos ist. Bass wummert wieder durchs Wohnzimmer. Danke für den Support, Bose!

Worst customer service ive ever experienced!!!

On 16/03/26 i sent a faulty product back for replacement.
I was told 2 weeks.
Its now been nearly a month!
I have made 7 phone calls and been told different things every time.
I have had 3 conversations over the chat function on their website and everytime they cut me off.
This is a £400 speaker and they have it but dont have any idea what's going on.
Im fed lies everytime I speak to the.
I dont have my speaker anymore, they wont give me a new one because they've lost my old one.
To say im fuming is an understatement

I participated in Bose's official trade-in/return programme, returning my QC35 II headphones through their authorised partner, Ingram Micro. Bose confirmed in writing that the headphones were received in full.

I received nothing in return. No replacement. No refund. No credit.

After months of back-and-forth with their Global Escalation Director, Bose's final resolution was to offer me 35% off a new pair which at European pricing came to €292.47 out of pocket. The current second-hand market value of the headphones I returned is approximately €80–€100. They were asking me to pay nearly three times the value of what I gave up.

During this process, their escalation director sent me pricing in Danish Krone (DKK) despite me being based in the Netherlands — then admitted he had "forgotten" I was in the Netherlands. This is how carefully my case was reviewed.

When I formally rejected this offer and raised these points, I received a one-line response stating the matter was "closed" and they would not engage in further correspondence.

Bose confirmed receipt of my product. I have nothing. They consider this resolved.

If you are considering a Bose trade-in or return programme, please be aware of my experience before proceeding.

Assistenza, pessima, a distanza di mesi che le ho mandate in assistenza auricolari da più di 200 euro e contattato l'assistenza più volte non c'è nulla da fare che ogni volta mi richiedono le stesse informazioni senza minimamente trovare una soluzione, è come una truffa e non sono in grado di rispettare il contratto della garanzia.

Schlechter geht‘s nicht! KI-Übersetzung zwischen deutscher Sprache des Kunden und Englisch vom Support ist völlig unbrauchbar. Die Aussagen des Telefon-Supports über ein aktuelles Problem mit Soundbar und Kopfhörer waren insgesamt unbefriedigend, sehr oft unverständlich, teils sogar nachweislich falsch. Nie wieder Telefon-Support Bose. Alternativen zu Bose suchen!

Loss of hearing!! Dont buy! Cant adjust the volym when ; the power is low, or when you turn them on
Expl: your are listening to music or ibook, the headset tell you; power low, thevolume is on the highest possible level. Also when you turn them on, DO NOT HAVE THEM IN THE EAR!!
Sold in other market then BOSE. There iwas sold 2019-2021

Konnektivität war schon immer mangelhaft. Soundtouch Abschaltung ist ein No-go

Entered the wrong delivery address on an order this morning and, and tried to correct it this afternoon before it shipped. Next to no options for customer support, the chat bot looped asking me to confirm my zip code, email and address four times each and when I finally spoke to a person I was informed you have exactly 30 minutes from placing an order to make changes. I would be wary purchasing from a company selling products this pricy with next to no recourse in terms of delivery.

assistenza inesistente per prodotti italiani

Selbstbewusste Preise (i.a.W. sauteuer!). Dafür erwarte ich dann aber auch einen exzellenten Service!
Beispiel: Eine Sendungsverfolgung besteht NICHT nur aus der Anzeige, dass eine Sendung versendet wurde; ein Logistiker und eine Sendungsnummer gehören m.E. dazu! Bei BOSE habe ich weder in der Versandmitteilung, der Rechnung oder der Webseite diese Information gefunden.
Mein Fazit: BOSE = Buy Other Sound Equipment.

Exceptional customer service.
I want to begin by saying I bought a pair of Bose quietcomfort headphones from a seller on Vinted, brand new in box, but second hand. As soon as I broke the seal and opened the box and turned them on noticed there was a problem with the power switch and they would sometimes connect over Bluetooth but not have any audio, though they worked when wired. Unfortunately the seller didn't want to know, so as a last resort I called Bose UK customer service line to see what I would have to pay for a repair. The kind Bose agent told me they missed the 2 year warranty period by nearly 2 months, and asked me if I had proof of purchase, which I sent via web link. To my utter amazement he said that they would honour the warranty from my date of purchase, and email me a return label to send my old headphones back to Bose and receive a brand new pair, free of charge. Having worked in customer services myself I was taken aback by the standard of support I received. I want to thank that agent and Bose for helping me when they had no obligation to do so. With regard to audio, I am now a Bose customer, hope this helps someone pick Bose in future, George Whitbread.

I have been a long-time customer of Bose and have consistently chosen their products because of their reputation for quality and performance. Unfortunately, my recent experience has completely changed my perception of the company.

I purchased a pair of Bose QuietComfort Earbuds for over $300, and after only a short period of use, they stopped working. When I contacted customer support, I was told the product was just outside the warranty window and that my only option was to purchase a replacement at a small discount.

Reluctantly, I agreed and spent the money again, expecting this new pair to perform reliably. However, after another short period of use, the replacement earbuds also failed.

When I reached out to Bose again, I was given the same response: my only option was to purchase yet another pair.

At this point, it’s clear that this is not just bad luck—it reflects a serious issue with product reliability and, more importantly, customer support. For a premium brand charging premium prices, this level of service is unacceptable.

Bose does not stand behind its products, and it does not value customer loyalty. I am extremely disappointed and can no longer recommend Bose to others.

Same sound quality at best with worse battery life and less durable ear buds. These might actually have worse bass than that other other brand. As for battery I've had pairs go days off charger and the case is dead on these in less than a day. Full price difference of $100 btw

I've been a loyal Bose customer for years. Over time I've purchased four pairs of Bose headphones — and I'll be honest, two of them stopped working well before they should have. My QuietComfort 45 eventually stopped charging entirely, which is what pushed me toward the trade-in program in the first place. I still chose to stay within the Bose ecosystem. That loyalty is now something I deeply regret.

On March 19, I received the Bose QuietComfort Ultra Headphones (2nd Gen) after trading in my (dead) QC45 — paying $328 for what was advertised as an upgrade. Within days it was clear this was a significant downgrade in every way that matters to me:

Fit: The headphones do not stay on my head during movement. My QC45 never had this problem. These shift and feel insecure the moment I'm anything other than perfectly still.

Noise Cancelling: Noticeably weaker than my QC45. For a product marketed as the pinnacle of Bose ANC technology and priced accordingly, this is inexcusable.

Sound Quality: Disappointing. The audio profile just doesn't satisfy compared to what I had before.

Less than a week after receiving the product — on March 27 — I called Bose support to ask about a return and refund. I spoke with a representative named Sean, who informed me that purchases made through the trade-in program are classified as "final sale" and cannot be returned under any circumstances.

This policy was not prominently disclosed at the time of purchase. I had no working headphones, traded in my broken pair, paid $328 on top of that, and I'm now stuck with an inferior product with zero recourse.

I am a customer who has bought four pairs of Bose headphones. Two failed prematurely — including the QC45 that led me here. I stayed loyal anyway. This is how that loyalty gets rewarded.

Do not use Bose's trade-in program unless you are 100% certain you'll love the product. Once you hand over your device and pay, you have no way out — even if what you receive is a step backward.

What a truly terrible company to deal with.
After two separate pairs of QuietComfort earbuds failed, I requested a refund. Initially, I was told I wasn’t entitled to one until I quoted UK consumer law, at which point their position suddenly changed.
I was then instructed to return the earbuds and told I would receive a refund within 10 working days. In reality, it took over six weeks and multiple emails, online chats, and phone calls before the refund was finally processed.
The level of customer service was extremely poor throughout. It felt like a constant battle just to get a resolution, and without persistence (and the threat of legal action), I’m not convinced the refund would have been issued at all.
For a brand like Bose, which is supposed to represent quality, both the product reliability and the customer support were hugely disappointing. The earbuds themselves failed twice, and the aftercare experience was equally frustrating.
I would strongly advise others to think carefully before purchasing. Based on my experience, unless you’re prepared to push hard when things go wrong, you may struggle to get a fair outcome

OMG! Just spent almost an hour with a very unfriendly, abrupt and difficult to understand person from technical support. I think he tried to blame my issue on my Wi-Fi modem/router. I can see this is the way they would like to go, and wouldn’t want to discuss or admit that there could be something wrong with their unit. So frustrating. The power reset that I do for about 30 seconds resolves the issue the same way, and she just made me spend almost an hour. I am very frustrated with having to reset this Bose smart speaker so frequently. I thought Bose offers high-quality products and superior customer support. Oh boy, I was so wrong. I will NEVER BUY Bose again.

Quiet comfort earbuds...disappointed for sure. My left earbud will work sporadically, connecting sometime...sometimes not. And most reading this will know...if you're warranty is expired then there going to upsell you. Very frustrating to say the least!!