Bowers & Wilkins レビュー 

I purchased B&W C5 headphones approximately 18 months ago. Unfortunately, I found that when I was walking with them recently, the sound would cut in and out, as if the wire had frayed inside.

I dug out my old receipt and got in touch with B&W CS. They sent me returns authorisation on the Monday, I posted the headphones back on the Tuesday. I was fully expecting to wait 2-3 weeks, and as I begun to consider what my life would be like without sound on the tube, Thursday arrived. It was on Thursday that I received a notification from B&W CS to say that they could not fix the fault and so were sending me brand new ones. Fantastic, I thought!

To my absolute surprise, the new C5's arrived on Friday. So, we are talking about 4 days turnaround, less than 1 working week. I have never experienced this service with competitor brands. Well done B&W, this is how after-sales should be done!

For example, I won't name the company, but I had something that stopped working after 11 months. I was fobbed off from pillar to post, passed from store to store (the store I had purchased my item from had gone bust), with no one wanting to take ownership. I appreciate the stores are independently owned, but it's not the after sales service you expect from purchasing a £5k+ speaker system. B&W recognise who their customer base is, and work relentlessly to ensure they are ticking the right boxes in terms of customer satisfaction.

Special thanks to Ebony in the CS Team. She responded to all of my emails within a couple of hours maximum, and provided me with thorough explanations about returns processes. She has been a great help in keeping my confidence in B&W high!

I need to get my product be fixed, and the whole experiences with the B&W customer team was just unbelievable. Whenever they say they will connect you to someone to help you, they will just mute there microphone and let you wait on the line forever.

I bought the Zeppelin Air for it linking straight in to to my itunes system and control from iphone. The sound it produces is quite simply astonishing. i had been used to 'whole' sound with previous Bose systems and docks, but this is almost unbelievable.

Setting it up on the wireless network is not as simple as it could have been, especially when I then changed my router and had to go through the whole sorry process again. Tip - when its set up sit back and enjoy it, dont change your router!!