Pity that Brayleys Cars now charge £50 for collection from Thames Ditton especially as public transport for a disabled person from Thames Ditton to Ewell is not easy. The actual service was fine - no... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
David Green the salesman has helped us in the past with car buying and is very efficient and jolly and attempts to get the best potions available for us The service arrangements were average keeping... もっと見る
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A fantastic and professional service from Brayleys Honda Ewell. Peter carried our my transmission oil change and health check and supplied a video of his findings. It was so reassuring to go through t... もっと見る
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Very efficient sent me a video showing my car around and underneath which was reassuring. Staff were pleasant from start to finish.
企業が回答しました
企業情報
当該企業による記述
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
連絡先
Ewell By Pass, KT17 2PU, Epsom, 英国
- 020 8394 1441
4.6
優良
493件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 31％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5 yr service and MOT
Took car for 5 yr service and MOT in morning. Seemed well organised and was sent video by car technician to show condition of suspension and tyres which was a nice touch. Car ready for collection mid afternoon. Excellent service.
2026年4月28日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Always helpful and polite
Always helpful and polite. Very informative about the findings via the video sent
2026年4月23日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Clear professional and friendly service…
Clear professional and friendly service by the whole team , keep up the good work
2026年4月22日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Jasmeet, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Unhappy with attempt to try and get me to spend money un-necessaryily
I was texted to say that my front off side tyre critically needed changing at a cost of £111. I knew this was incorrect as the vehicle had passed it's MOT the week before. I declined to have it changed knowing it was not necessary. When I collected the vehicle the customer service op said all was fine. He did not mention the tyre. Was this a ploy to get me to spend money un-necessarily? Also I wanted the chime sound when getting into the vehicle checked. This was not done. I do not like having text messages sent I want a staff member to ring me if there is a potential problem. Staff were polite, friendly and helpful when checking in the vehicle.
2026年4月20日
自発的なレビュー
Fitted my service in a day early
Fitted my service in a day early.
Kept me informed throughout.
Let me know my vehicle was ready for collection promptly.
Brayley Honda Ewell are always excellent.
2026年4月14日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service & MOT
Fixed price service was good
I was expecting them to have have given the car a clean !
Very diffuclt to get hold of them on the phone for a update though .. I underatnd they are busy but I called three times and no asnwer !
2026年4月16日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Service, MOT and sales.
Had a service and MOT which was carried out efficiently and the service section staff were helpful, pleasant and knowledgeable. Also had a good discussion with the sales supervisor who was particularly helpful pleasant and knowledgeable. he was able to give good advice and options and eventually we agreed on an exchange for another car. all staff are helpful and personable and made the whole visit and enjoyable occasion.
2026年4月13日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Mal, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good service
My car was picked up a time specified. I was contacted about some additional work and car was returned promptly. My only disappointment is that you no longer
clean the car before its return. As a loyal customer unable to clean the car myself I valued this little extra care.
2026年4月13日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Barbara, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Quick and Efficient
Everyone was very polite. I had booked my service as a while you wait, which they did and it didn’t seem to take too long. Very pleased.
2026年4月9日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Jackie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Honda care about there customers
The staff were all pleasant and helpful the check on my car was carried out by experts
2026年3月26日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Bill, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent friendly and thoroughly…
Excellent friendly and thoroughly professional service
2026年4月2日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Stephen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional Service
Professional, informative, quality car service and friendly, helpful staff
2026年4月2日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Friendly service
Service carried out efficiently. Helpful and friendly people at the service desk.
2026年4月1日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Stephen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Michael, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff were polite and efficient as…
Staff were polite and efficient as normal. Issue was Bayleys have tried to limit the service (cleaning the car) for environmental reasons. Be honest and admit you are simply cutting costs.
2026年3月31日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Alround thumbs up
Easy to book.
Polite staff.
Jed was welcoming and professional, he explained what work was taking place on the car and the fact that no charge would be incurred as the problem was due to a factory recall.
The job was completed to satisfaction, in a timely manor.
2026年3月30日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Keith, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
MOT was trouble free
MOT went to plan, no extra work required and all at Brayleys very helpful as always.
2026年3月30日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Barry, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great and smooth 1st year service
Great and smooth 1st year service. Matching courtsey car, and kept well iformed on timing.
2026年3月30日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Everyone was helpful and polite
Everyone was helpful and polite. My problem was resolved in good time.
2026年3月24日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Susan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Polite and helpful staff
2026年3月26日
自発的なレビュー
Brayleys Cars - Brayley Honda Ewell からの回答
Hi Colin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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