brighthousefinancial.com レビュー 

On Monday, August 4, 2025, I submitted a life insurance claim as the named beneficiary — including the completed form, death certificate, and the annuity contract number (clearly listed on the first page and in the subject line of the email). By Thursday, August 7, I had received no confirmation or updates.

I called BrightHouse three times in one day just to get answers:
• The first rep (a foreign call agent) transferred me to MetLife, a completely unrelated company.
• The second rep couldn’t verify anything and treated me like I didn’t know how to send an email — even though I had confirmation that it was received.
• The third rep finally told me my email “hadn’t reached the processing center.” I had to demand to speak to a supervisor.

The senior advisor told me my claim wasn’t processed because I didn’t re-enter the contract number on page 2 — even though it was already listed elsewhere. This requirement was never clearly stated on the form. As a result, my entire claim was left sitting in limbo.

I was told I’d need to call back again on Friday, August 8 just to find out if the email had been located and sent to processing. In other words, BrightHouse made it my responsibility to manage their failure — while grieving, in financial distress, and doing everything right on my end.

This company has shown:
• Poor communication
• Untrained customer service reps
• No urgency or empathy
• A broken, unclear submission process

If I hadn’t followed up multiple times, my claim would still be ignored. BrightHouse Financial does not care about beneficiaries. If you’re considering this company — don’t. There are better, more compassionate alternatives out there.

Erafat was so nice and curteous. He answered all my questions regarding all the paperwork to close out my mother's account. He went through every page with me to answer my questions. He is very patient. You need to give Erafat a raise.

As the executor of an estate and while grieving the death of my mother I have had the unfortunate pleasure of dealing with the unprofessional, rude and completely incompetent folks from Brighthouse. They have given me wrong forms, wrong addresses and lied to my face numerous times. I have been hung-up on, screamed at and treated like absolute garbage all while trying to settle the estate of someone who was a "customer" of their company. I cannot recommend them LESS

I had an annuity with Brighthouse Financial for years and when I decided to surrender it, they were dishonest about what it would cost to do that. They withheld way too much, but wouldn't honor what they told me. Their investments over the years also lost a lot of my money instead of growing it as they should have. DO NOT INVEST WITH THIS COMPANY!!

I have two annuities with Brighthouse Financial, worth over a hundred thousand dollars together. I am more concerned about online security breeches, having experienced several, than I am about receiving paper documents. Given that my mailbox is not located out on the street, I choose to get my quarterly statements via snail mail. So tell me... what sort of idiot mails sensitive financial information in an OPEN ENVELOPE???? No, neither envelope was opened or damaged in transit. They were never sealed to begin with! It's lucky the forms got all the way here without falling out! My personal information, policy numbers, address, and balances were all right there for anyone who felt like taking a look, and for all I know, someone did. How hard is it to moisten the envelope and close it? Hard to believe anyone would be that careless. I'm sorry I trusted them with my investments. I suggest you don't.

THE ABSOLUTE WORST CUSTOMER SERVICE!

Horrible life insurance quote experience.

Terrible customer service
No option for CC payment or for bank wire. They accept only checks.
Needed to wait 30 min on the line until managed to speak with an agent.
The agent was rude.

I just spoke to Arafat who kindly and patiently answered my questions about my account. He also carefully spelled out the names of the associated websites so that I could further access information. I was very appreciative of this.

Since July 2022, and it is now December 2022 we have tried to have the Custodial ownership for an annuity changed from Merrill Lynch Edge back to myself. To this day December 6, 2022 it still hasn't happened. So many days waiting on the phone and time after time instructions have been given and we have done whatever was required of us but nothing is changed. We then have to call again and the annuity agent on the other end gives us more instructions. Subsequently, Brighthouse Financial and Merrill Lynch Edge point the finger at each other for the lack of completing this change. If i were asked to recommend either of these companies I would give them the lowest recommendation possible. These companies just want your money and do nothing to earn it.

The representative I spoke to was very knowledgeable, congenial and honest. I could not get your website to co-operate and ARAFAT walked me through it and answered all my questions.

I hope this is the correct location to leave a review for BrightHouse Financial. I have Windows 11 and it seems like BING tries to take over every operation.

I had received a notice from BrightHouse regarding my account. I was not familiar with some of the requirements of that account. I called but none of the pre-programmed responses fit my question. I was able to get a representative on the line rather quickly. I was not aware of several account nuances. A representative, ARAFAT, was very helpful explaining the differences in the account. Additionally, he took care of an item that needed attention. I was well satisfied with the telephone experience with the representative and his knowledge of the situation.

DANGER! DANGER!! CAVERSHAM FINANCE
DANGER!! DANGER!!
PLEASE DO NOT TOUCH!!!
BRIGHTHOUSE/ CAVERSHAM FINANCE ARE THE BIGGEST BUNCH OF CROOKS GOING!!!
I WENT BANKRUPT OVER A YEAR AGO AND ALL OF MY DEBTS WHICH INCLUDED THE DREADED BRIGHTHOUSE WERE PLACED ONTO MY BANKRUPTCY ORDER.
AFTER 1 YEAR ALL!!!!! ALLL !!!! OF MY DEBTS WERE WROTE OFF INCLUDING THE PIRATES FROM BRIGHTHOUSE/CAVERSHAM FINANCE.
HOWEVER, THE PLOT THICKENS!! I WAS TOLD BY THE OFFICIAL RECEIVER THAT THE ONLY DEBTS THAT CANT BE WROTE ARE
CSA
FINES FROM A JUDGE
AND ANYTHING TO DO WITH GOVERNMENT FUNDS AND TAXES.

BUT BRIGHTHOUSE AND CAVERSHAM FINANCE BELIEVE THAT THEY ARE ALSO PART OF THIS LIST!!
THEY HAVE REFUSED TO RECOGNISE THE BANKRUPTCY ORDER AND CONTINUE TO CHASE ME FOR THE DEBT AND ADD OVERDUE PAYMENTS TO MY CREDIT FILE.

I HAVE AGAIN SPOKE TO THE OFFICIAL RECEIVER AND CITIZENS ADVICE WHO HAVE CONFIRMED THAT BRIGHTHOUSE
AND CAVERSHAM FINANCE ARE TOTALLY IN THE WRONG AND THIS DEBT NO LONGER EXISTS!!!!!! EXCEPT FOR IN THEIR HEADS!!!
EVERY TIME WE CONTACT THEM WE ARE TOLD A TOTALLY DIFFERENT STORY FROM THEIR SO CALLED TRAINED STAFF AND ARE ALWAYS LIED TO!!!!
NO WONDER THEIR BUSINESSES KEEP GOING DOWN THE DRAIN WITH THE MUPPETS THEY HAVE WORKING FOR THEM!!!!
ANY WAY THE OFFICIAL RECEIVER, FINANCIAL OMBUDSMAN AND CITIZENS ADVICE ARE BACK ON THEIR CASE ALONG WITH MY OWN SOLICITOR.
I'LL KEEP YOU ALL WEEKLY UPDATED.

BUT PLEASE CHECK THE SMALL PRINT FOR ANYTHING TO DO WITH BRIGHTHOUSE OR CAVERSHAM FINANCE!!

DANGER!!! DANGER!!!! YOU HAVE BEEN

Requested a withdraw from my annuity over Two (2) weeks ago. Sept. 21, 2020 to be exact. I still have not received it and it was for a substantial amount. Called customer service on Oct. 5, 2020. After being on hold for Three (3) Hours and Fifty One (51) minutes my phone died. Called back, again on line for Four (4) Hours and Thirty Two (32) minutes I hung up. No customer service. No one that you can talk to. And NO money. My money.