Brightpearl by Sage レビュー 

Not one normally for writing reviews, but really feel compelled to for the service we have recently received from Jamie Lee-Smith at Brightpearl.
Brightpearl is a great tool supporting our business, but the customer service is next level especially from Jamie. Recently we were up against a tight deadline and needed to quickly learn the systems so that we were ready for launch. We were able to meet this deadline only because of the support we received from Jamie.

We have been with Brightpearl for quite a few years now, very happy with their service and the system. Very easy to use and they are always there if we need any help! :-)

Great product. Use it daily for all our orders. Customer Service is 5 Star. Defo Recommend this product.
Emily from the account management team is brilliant always goes above and beyond.

Brightpearl has been a great tool for us over the years to help us run our business. We heavily rely on it in our every day running, and it usually runs smoothly, and if there are any issues the brightpearl support team are always very quick in fixing it for us, making for a great user experience. We can't recommend them enough for a CRM tool to aid your business.

My experience with Brightpearl was fantastic from start to finish. Doing the integration project in a business who had never had any data integration before, a company with an incredibly fast & complex supply chain and one whose customer promise is very very flexible this project really was first rate. Anthony Killic who was the integration lead, really set the benchmark for training & education. There was the right level of hand-holding and extensive deep dives giving the team all the skills they need to solve problems themselves. The thing that set Anthony apart from other integration leads was the clarity & accuracy with which important points were delivered and therefore were received by our team very clearly. The tone, rhythm and intonation of the education sessions made them as enjoyable as they were informative.
highly recommend

We have used Brightpearl since we started our business in January 2016. Brightpearl has been instrumental in the growth of our business and its support team has helped us along the way, especially in the early days.

Brightpearl is a pleasure to use and is empowering. It's quick and easy to pull off detailed reports which you can doctor to suit your needs. The landed cost feature has been invaluable; with the spiralling costs of freight we know the exact cost of our products from each purchase order we have placed.

We would recommend this system to other businesses based on our positive experience.

Although we didn't end up using Brightpearl as a solution the expirance I had with them was positive. Jodie from the Bis Dev team took time to understand our needs and had obviously researched our company prior to the first call. They have a no noncence approch to explaining the impact there company can have within our workflow. We can definitely see a use case for Brightpearl within our company in the future and when we do I know who to call.

Brightpearl has allowed our business to have visibility on stock integrity, product and stock movement. Installing new systems can be daunting but Brighpearl's support has been first class and helped us with our how we best use the system operationally. Sales data is supremely accurate and the system allows for complexity as a WMS tool.

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — it was all a bit crazy and really time-consuming.

We’re so glad we made the switch to Brightpearl as it helped us save significant amounts of time and understand the business much better. It's given various departments now a unified hub to manage sales, stock, and reporting across all our different sales channels.

We were a bit hesitant about committing to something we were unfamiliar with, but the team from Brightpearl ran several training sessions and gave an open floor for allowing discussion on how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Brightpearl really allowed us to focus on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

Brightpearl can on our radar when we outgrew our simple ERP system. We were looking for an ERP that would be great for scaling our WMS, PIM and the B2B side of our business.

Brightpearl seemed like the best alternative between the very simplistic ERPs and the complex enterprise solutions. We have been super happy with BP since launching. The setup took roughly a month and went smoothly (we have tech-people internally). We now run with all but the financials managed by BP. We chose to keep this in a Danish financials tool, due to legislation and integrations.

But, as hoped, BP has allowed us to run a more complex WMS, while allowing for much better oversight and reporting on sales and product performance in general.

Shocking how we are treated when we approached for BP for an evaluation.

It was one after another cocky/unfriendly/arrogant tone and I gave up after trying very hard to swallow it.

Read for yourself the exchange with them.

1)
Hi Benny

Many thanks for getting in touch and requesting a demonstration of Brightpearl.

At Brightpearl, we believe in being open and transparent. So we want to make you aware that our software is aimed primarily at the US and UK markets, in addition to some countries in Europe and North America. Our software features are tailored to retailers and wholesalers operating out of these countries. For instance, our system is in English and compatible with UK and US accounting and tax rules.

If you would still be interested in exploring Brightpearl for your company, please reply to this email and we will be happy to hop on a short call to discuss your requirements further.

Best regards

BP

2) Dear Bluepearl CS ,

Yes we are interested. We are based in Singapore

Regards

3) Hi Benny,

Thanks for getting back to me.

It would be great to understand a little more about the business so I can save you precious time in your Brightpearl evaluation. Are you able to share with me a bit more about the business, as well as what your key requirements in a system would be?

I’ll be upfront about whether I think we can help or not.

I look forward to speaking with you,

4) Hi BP,

We are looking for similar functions as tradegecko

1. Multi - location retail,
2. multi warehouse,
3. Cloud based

We processed approx 1500 orders a month.

Let me know.

5) Hi Benny,

Great to hear from you and thank you for the additional information you so kindly have provided.

To be completely transparent with you, TradeGecko is a great tool, however we are a full back office solution we tend to find that we become most relevant for businesses that have been trading for a number of years and who have outgrown more entry-level systems. Businesses come to us looking for a highly scalable, automated and integrated solution to manage all of their business operations in one place - everything from purchasing, forecasting, stock management, warehouse management, accounting, reporting and more. Additionally, here is some information as to how we compare to TradeGecko/Quickbooks Commerce.

If you are still interested in exploring Brightpearl and our offerings then please let me know of a suitable time to jump on a quick call so we can get the ball rolling for you. Alternatively book in a time that suits you in my calendar here below.

Looking forward to hearing from you!

6) Hi BP

Looks good.
I have made a booking for Wednesday.

Speak soon.

7) Hi Benny,

Sounds great, looking forward to it!

To ensure that we are aligned in regards to expectations - My role is to just have a quick initial chat to try and understand what your requirements are on a high level. After this call, if we fit the bill, I will pass you on to our technical consultants who will assess the requirements in far more technical detail. The reason why we have this approach is just to ensure that we are in the position to support and to ensure that we aren't wasting your or your team's time.

With that being said, at this stage it will only be a quick phone call to learn more to ensure we are a suitable option for you. Once we have confirmed this I will get the ball rolling for you with demonstrations etc.

What is the best number to reach you on?

8) Hi BP

Can’t we use Google hangout? (Meet)
There are others I wish to join in the call.

9) Hi Benny,

As I mentioned, the initial call (typically between 10-15 mins) is just to, on a high level try and understand your requirements to ensure that we can support and align on timelines and estimated budgets, once this has been confirmed I can book you in for a longer zoom call with our consultants where we encourage anyone relevant to the conversation to attend.

Please let me know if you have any questions.

10) Hi BP ,

What is it about a Google meet that makes you reiterate it’s a preliminary call and will be short. You have impressed upon me that you are very selective and careful in who you entertain judging from the tone of your emails.

I am frankly disturbed by how a genuine and enthusiastic business enquiry is handled.

I give up. I will take my business and a big group of businesses elsewhere.

——————————————————
Compared to how other companies handle us, I have no incentive to put up with this. Imagine what happens when we need help later. On the other hand, we have reached out to several others and it was handled as most. Professional, enthusiastic and warm. We work with USA agencies all the time and many of them very established ones. It’s not about the money. It’s product and service. For that, they failed on service at the first pass.

As a 2nd generation family business company We have been using Brightpearl for over 5 years - it first provided a way to track inventory across multiple selling platforms and give live sales/accounting data - which was previously reported on a quarterly basis(!). This allowed the company to grow year on year and become more agile and accurate, gaining Amazon seller fulfilled prime accreditation for our DC as well as allowing a number of ecommerce acquisitions.

In late 2019, we presented the Brightpearl team with perhaps it’s biggest challenge – the acquisition of a teamwear company with complex operational processes. Add into this, the company was still largely paper-based and has a SKU count of over 80,000 products, all of which can be personalised in a multi-step, multi location process; we were needing a system that could grow and adapt with us as a group of companies as well as bring to the table industry experts, rather than trying to be a one size fits all solution – which we certainly are not.

In March 2020 with the Global Pandemic it became the main priority to fast track the planned digitisation of the new company in order to survive and keep the team safe.
Working with a number of Brightpearl’s technical team and a dedicated account technical manager this was accomplished and the company was up and trading, with the majority of the team able to work remotely within 12 weeks.

Through numerous lockdowns, over the last 12 months we have added to Brightpearl’s basic functionality to include:
> Scurri, using the click and print facility to speed up and automate dispatch
> Xero accounting, using Business Solutions in the Cloud’s connector to take advantage of Xero’s accounting capabilities
> Sandbox training and testing environment – allowing us to onboard and train a new team to using the system
>Warewolf, the warehouse management system – improving accuracy and DC operations
> Landed costs
> Freshdesk CRM system to improve customer experience through and order process that still has many manual steps.
> Automation – to automate workflows and invoicing amongst other things
> Brightpearl Payments - to speed up the quoting process
> Demand Planner – to improve the group’s forecasting and margin calculation capabilities
> Shopify / Amazon / eBay connectors.

On the whole the last 12 months, we as a company have grown with Brightpearl and made use of a lot of functionality that we previously did not have or know about. The company is now in a stronger position for it and ready for upcoming challenges.

We have tried multiple platforms- but Brightpearl is the best! It's great to have accounting, orders, and inventory management in one place.

Having used Brightpearl for the last 9 years the system simply does what it "says on the tin" - the support team have always been quick to respond and resolve any issues raised.

Have been working with Brightpearl for several years and they have been providing great support throughout. Definitely recommended.

Used Brightpearl for years! A very capable & intuitive system! Support team are very fast to respond and always give great advice. 5*

Left BrightPearl after being clients for 5 years. The level of disrespect we received from the sales team was unprecedented. Cocky, rude, unethical. There is a bad vibe in that company and it's run like a "boiler room".

I have been with Brightpearl for about 5 years but am leaving. At long last. I tried to leave last year but they were very unaccommodating and I was forced to continue for another year as they wouldn't offer a short contract (3 months) to allow me to start with the new software at the beginning of my financial year. I was initially attracted to Brightpearl because it had accounting built in, but that turns out to have been a big mistake as there are other companies with more marketplace integrations and much more functionalty that have integrations with accounting software that simply exports all the necessary data into relatively low cost accounting software such as Xero or Quickbooks or Sage. About the only thing that Brightpearl seem to have been interested in is getting more money out of their customers. When I signed up they adverised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost. Brightpearl also claimed that you could list directly onto eBay but it turned out that you couldn't because Brightpearl didn't support eBay's postage policies which is the easiest way to define shipping costs on eBay. FIve years on you can't list directly onto any marketplace from Brightpearl. Brightpearl claim that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. This just seems like unbelievable laziness as other software has integrated with all of them, as well as other marketplaces for which Brightpearl has no integration. Brightpearl is just about to add OnBuy which once again comes at extra cost, though other software does not charge extra for this integration. And why would they chose OnBuy, people who do sell there tell me that it generates very few orders. The software that I am moving to, who's regular price is just over 50% of the normal cost of Brightpearl, also offers direct listing to all the marketplaces that it covers, and for European markets where you don't speak the language and can't do the translations yourself, Google Translate Professional is integrated with the software so you can list on at least 5 more marketplaces than you can with Brightpearl without having to leave the software (you can't do that with Brightpearl). And they are looking at adding more marketplaces in the future without the extra costs charged by Brightpearl. Now that I am finally leaving it was suggested that I might benefit from read only access so that we could easily double check things like warranty claims. They offered me a years read only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Something I forgot: Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.
With all these negatives comes one good area. Support, who are very good and responsive. Shame they don't run the company.

When our order management platform Stitchlabs announced they were being bought (by Square I think?) last year, and announced they'd be sunsetting the Stitchlabs platform sometime around mid-2021, we tried to take advantage of being forced to find a new platform.

Our company in many ways had already outgrown Stitchlabs, and the market for replacements felt like there were only 1:1 replacements, or the option to jump to a full ERP platform (Salesforce, Netsuite, etc). Unless your team is large enough to dedicate a team to the launch & management of an ERP platform it's an unrealistic project to take on.

Enter Brightpearl. In many ways Brightpearl hits the sweet spot in between the features/functionality of platforms like Stitclabs/Cin7 and ERP systems without requiring the substantial investment of time and people dedicated to the implementation and ongoing management of the platform.

Having just been migrated over to Brightpearl a few weeks ago I have to say the overall experience has been great. They're extremely thorough in identifying your specific business needs, making sure the platform will meet all of those needs, and tailoring your implementation and training around them as well. For switching out a central system that needs to integrate with practically every other platform our business uses, the migration to Brightpearl was about as seamless as one could ask for. The Project Manager, Training Manager, and integrations team are all dedicated, responsive, and expect the same of you.

Bottom line: everything has been great so far, and whether or not you are just lookin into a new platform for omnichannel operations management, or need a replacement for your current platform, you should be looking into Brightpearl.