BRIGHT Sport レビュー 

BRIGHT Sport からの回答

2025年2月5日

Bonjour,

Nous sommes désolés d’apprendre que vous n’avez pas encore reçu votre commande. Avez-vous contacté notre service client officiel à l’adresse support@brightsport.com ? Nous voulons nous assurer que vous vous adressez bien à la bonne équipe et que vous recevez des informations précises.

Nous souhaitons également préciser que Bright Sport ne publie aucun numéro de téléphone sur son site officiel. Vous pouvez le vérifier sur notre page de contact ici : https://brightsport.com/pages/contact-us. Si vous avez été en contact avec une personne prétendant être notre service client par téléphone, il est probable qu’il ne s’agisse pas de notre site.

Concernant le suivi de votre commande, nous fournissons uniquement des liens officiels de nos partenaires d’expédition. Si vous avez le moindre doute, nous pouvons vous envoyer une mise à jour de suivi vérifiée directement par e-mail. N’hésitez pas à nous contacter et nous nous assurerons que vous disposiez des bonnes informations.

Notre priorité est de résoudre ce problème et de vous offrir le service que vous méritez. Nous attendons votre message avec impatience.

Cordialement,
L’équipe Bright Sport

BRIGHT Sport からの回答

2025年2月3日

Hey Jane!

We’re really sorry you had a frustrating experience, but two months of no response sounds way off—we always aim to get back to customers as soon as possible. If you’ve been trying to reach us without luck, it’s possible there was a mix-up with the email. Our correct support email is support@brightsport.com, and we’d be more than happy to assist you there.

Regarding the ball, we totally get that it might not have been what you expected. It doesn’t glow on its own, but it reflects light in videos, just like what’s shown in our ads. We always try to be transparent about how it works, and we appreciate your feedback on this.

If there’s anything we can still do to help, don’t hesitate to reach out!

Best,
Bright Sport Team

BRIGHT Sport からの回答

2025年2月1日

Hello Summer,
We understand your frustration and regret that our product didn’t meet your expectations. We can see that our team has already been in touch with you regarding your return. While we do our best to make the return process as smooth as possible, we do follow our return policy, which includes shipping costs being the customer’s responsibility. We appreciate your feedback and will continue working to improve our service.

BRIGHT Sport からの回答

2025年2月1日

Hallo Nadine,

Hallo Nadine,

Het spijt ons te horen over je ervaring met de bal. De bal is gemaakt van hoogwaardig leer, dat ontworpen is voor duurzaamheid en geschikt is voor zowel droge als natte omstandigheden—net als een standaard voetbal. Het zou niet overmatig vocht moeten opnemen tot het punt dat het na slechts één nacht te zwaar wordt om mee te spelen. We kijken hier graag verder met je naar en zoeken een passende oplossing. Neem alsjeblieft contact met ons op via e-mail - support@brightsport.com.

BRIGHT Sport からの回答

2025年2月1日

Hey Shelley,

Sorry to hear you’re not happy with your experience. Just to clarify, our website is super clear on how the ball works—it lights up when filmed with a flash, and that’s exactly what we show in our ads. Customers place orders directly on our website, where all details are outlined before purchasing.

As for returns, we do offer a money-back guarantee, but like any business, we have policies in place to process them. If you need any help with your return, feel free to reach out to our team at support@brightsport.com—we’re happy to assist!

BRIGHT Sport からの回答

2025年2月1日

Hey Viki,

We’re sorry to hear about your experience! Our team always aims to respond as quickly as possible, but we do get a high volume of inquiries. If you’ve reached out about a return, we’d love to help—just shoot us an email at support@brightsport.com so we can look into this for you.

BRIGHT Sport からの回答

2025年2月1日

Hey Saajan,

It looks like your review might be about a different company, as we don’t sell fitness machines—just sports balls! If you meant to leave feedback for another business, you might want to double-check. But if you do need any help with an order from us, feel free to reach out at **support@brightsport.com**, and we’d be happy to assist! 😊

BRIGHT Sport からの回答

2025年2月1日

Hey Andrew,

We’re really sorry to hear about your experience. Just to clarify, our website explains how the ball works—it lights up when filmed with a flash, and that’s exactly how we create our ads. We encourage our customers to try it out themselves for the best effect!

As for your rugby ball, we understand how frustrating that must be. If you’re experiencing an issue with how to inflate the ball, our support team is happy to help—please reach out at support@brightsport.com so we can sort this out for you!

BRIGHT Sport からの回答

2025年2月1日

Hey Sandra,

We’re sorry for the delay in your order! Our team does our best to respond as quickly as possible, but we understand how frustrating it is when you’re waiting for an update. Please send us another email at support@brightsport.com, and we’ll check on your order for you.

BRIGHT Sport からの回答

2025年2月1日

Hey Rich,

We totally get how frustrating that must be. If your ball isn't inflating properly, our team is happy to help troubleshoot or arrange a solution. Please reach out to support@brightsport.com so we can assist you.

BRIGHT Sport からの回答

2025年2月1日

Hey Brandee,

We’re sorry for the wait—it sounds like your order was delayed during the holiday rush. As for the ball, our website explains how it works: it lights up when filmed with a flash, and that’s exactly what we show in our ads. We encourage customers to try capturing it on camera for the full effect!

If you need help with a return, feel free to contact our support team at support@brightsport.com, and we’ll be happy to assist!

BRIGHT Sport からの回答

2025年2月1日

Hey Danny,

We’re sorry to hear that you’re not happy with your purchase. The ball lights up when filmed with a flash, and that’s exactly what we show in our ads—everything is clearly explained on our website before purchasing.

As for returns, we do have a money-back guarantee, but like any business, we have policies in place for processing them. If you have any concerns, reach out to our team at support@brightsport.com and we’d be happy to help!

BRIGHT Sport からの回答

2025年2月1日

Hey Garry,

We get where you're coming from, and we're sorry to hear the ball didn’t meet your expectations. Just to clarify, the ball doesn’t glow on its own—it has a holographic effect that appears when filmed with a camera flash, exactly like what we show in our ads. That’s the fun part—capturing it on video and seeing the colors pop!

If you need any help, feel free to reach out to our team at support@brightsport.com—we’d be happy to assist!

BRIGHT Sport からの回答

2025年2月1日

Hey Carl,

We’re sorry to hear you’re frustrated with your experience. Just to clarify, the ball doesn’t glow on its own—it has a holographic effect that appears when filmed with a camera flash, exactly like what we show in our ads. That’s why our website clearly explains how it works before checkout.

As for the return, we do offer a money-back guarantee, but like any business, we have policies in place. Since the ball was still functional, we offered a partial refund as a gesture of goodwill. A full refund is always available if the item is returned, but return shipping costs are the customer’s responsibility, which is outlined in our policy.

We’re happy to assist if you have any further concerns—just send us an email at **support@brightsport.com**, and we’ll do our best to help.

BRIGHT Sport からの回答

2025年2月1日

Hey Jo,

We’re sorry to hear about your experience. If one of your balls isn’t inflating properly, our team is happy to help troubleshoot and find a solution. Please reach out to support@brightsport.com, and we’ll assist you further!

BRIGHT Sport からの回答

2025年2月1日

Hey Diane,

We’re really sorry to hear you weren’t happy with your order. We understand how frustrating it is when a product doesn’t meet expectations, and we appreciate you reaching out to our support team.

Just to clarify, our balls are designed with a holographic effect that appears when filmed with a camera flash, exactly as shown in our ads. As for bouncing, they should perform like standard volleyballs and basketballs once properly inflated, so if there’s an issue with that, we’d love to look into it further.

We do have strict return policies in place, but we genuinely want to find a fair resolution with you. If you’re still looking for a solution, please reply to our latest email or reach out again at support@brightsport.com, and we’ll do our best to help.

BRIGHT Sport からの回答

2025年2月1日

Hey Joleen,

We’re really sorry to hear about your experience. We understand how frustrating it is to wait for an order and not receive the support you were expecting. If our team mentioned that we couldn’t ship to your address, it was likely due to carrier restrictions, but we absolutely want to make things right.

If you’ve already requested a refund, we sincerely apologize for any delays in processing. We do our best to respond as quickly as possible, but we’re happy to check on the status of your refund if you reach out again. Please send us an email at support@brightsport.com, and we’ll make sure to look into this for you.

BRIGHT Sport からの回答

2025年2月1日

Hey Karina,

We’re sorry you were disappointed with your order. Just to clarify, our balls are shipped deflated to keep shipping costs as low as possible, and this is stated in our product details. They just need to be inflated upon arrival, like most sports balls.

If you’ve already been in contact with our customer service team about your refund request, we appreciate your patience—they’re doing their best to respond as quickly as possible. We always try to offer a fair resolution based on our return policy. If you have any questions or need further assistance, feel free to reply to your latest email with support, and they’ll be happy to help.

BRIGHT Sport からの回答

2025年2月1日

Hey Suzanne,

We totally get how frustrating it is to wait weeks for an order, and we’re really sorry for the delay. Shipping times can sometimes take longer due to high demand, but we know that’s not the experience you were hoping for.

As for the ball itself, it doesn’t glow on its own—it has a holographic effect that appears when filmed with a flash, just like we show in our ads. We understand it can be disappointing if expectations were different, but that’s why we explain how it works on our website before purchase.

If you need help with your order, please reach out to support@brightsport.com, and we’d be happy to assist.

BRIGHT Sport からの回答

2025年2月1日

Hey Ashley,

We’re sorry to hear about your order! If you were charged for an extra item you didn’t want, our team is happy to look into it for you. Please reach out to support@brightsport.com, and we’ll check your order details to see what happened.