BRIGHT Sport レビュー 

Scam company, do not buy , second time writing a review cause im frustrated and feel this company have no respect for their customers, sent the ball back after they were trying to avoid me sending it back , stuck to all the information given from them after waiting forever for a email for return info , got told to fill a form out and return to neverlands and pay for postage which I did and now it's pending in the neverlands customs which I feel the company are not paying to realise the item for it to come to them , which then they are trying to re start my payments with kalarna saying I've not sent it back or invalid retun which its not I have proof or tracking of were this parcel is and I paid to send it back. Kalarna are trying to resolve the issue but this company is just trying to get money for something I do not have anymore it's fraud and discussing. Also had a email saying they have evidence or proof of if kalarna needs to look into this but proof of what , proof of the truth of sending it correctly to you or proof of u not paying to get the item back from customs at the airport in neverlands and trying to steel money of me. Stop treating ppl like this and shut down your business!!!!! Cause I have proof of sending and paying for the item , proof of the email u saying to send it to a address and instructions and I did what your company said to return. My last bad review u replied saying you would honour the 30 day back money you have not , you also have not made this smooth to send back you are lyers , scammers , FRAUD !!!!

This “company” if we can call it that is a fraud, Shipping and oil way longer than promised placed my order on the 9th of December and received it till the 31st
And mind you you have to pay for shipping.
Returns is at your own cost too, even though this is not listed anywhere on the website.
Here is the email respond I got from them, and mind you they shipment came from Chicago IL

“If you're still set on returning everything and we can't change your mind, no worries. I've attached the returns form for you – just fill it out and include it on the package. The return address and all the important details about our return policy are right there in the form.

For all international return shipments, please make sure to pay for the customs taxes and fees, as we are not liable for them. Note that if these duties are not paid, it may result in having the parcel returned back to you.”

Don’t order from this place ever

I ordered for my kids for Christmas, it didn't show up and I'm still trying to find where my package is. Each time I contact customer service I get the same response via email.
Would NOT recommend

Zero stars is not possible sadly.

This is a Chinese company masquerading as a local company (depending on which market you are in).

Shipping is delayed and way over the time scales promised (and paid for).

They present an image that the product will be nicely packaged... it is not. It comes in a clear plastic blag.

They say customer service will respond within 24 hours (they never do).

Returns are apparently at the cost of the customer, even though this is not listed anywhere on the website.

In addition, returning the item could cost you up to 30% of the original cost, without a guarantee they will accept the return.

Avoid.

Rubbish customer service.

Have not delivered my order, not replying to emails. So hard to get answers.

Dont believe the 5 star reviews either there not trustworty, save your money and spend it on something useful instead!!!

Soooo disappointed- $10 for gift xmas wrapping and a card (to have it not even in the advertised box pre pumped) a flat ball - that is black - with a useless handpump and the $10 paper we placed next to the item - it was a joke. I would have far preferred to give $10 to the wrapper at a store for the children's hospital
... plus received item a week after Xmas! Not a good business model - i literally would have forgiven most of the issues if you'd actually "gift wrapped" - i couldn't believe the audacity to charge $10 for 20 cents of paper and a cheap paper card - not even wrapped!?

I received a faulty rugby ball, and despite reaching out to Bright, they refused to refund or replace it. The customer service was disappointing and unhelpful. I would not recommend this company to anyone.

This is a complete scam. Don't buy it or even consider buying it. It's a total gimmick that only works if you're filming it with a flash on. Otherwise it's completely useless. I've been attempting to return the products and get a refund. I've been emailing for about 2 weeks now and it feels like they are stalling me or trying to make it as difficult as possible to return the products.

If I could give no stars I would. Still not received my order (ordered early December) and customer services are useless they go round in circles instead of just getting to the point. I’ve asked for a refund as they are now trying to tell me I have to pay shipping again when my order was returned to them for not being labelled correctly! Worst company I’ve dealt with!

I purchased this football in enough time to receive it for a christmas gift for my grandson, needless to say, it arrived 7 days after Christmas, I was so upset. My grandson still hasn't seen it because we live over an hour away from one another. I was super excited when I purchased the football and saw the video on the website. After receiving the football and pumping it up, I was so disappointed at the appearance and how slick the surface was. I opened it in front of four adults and none of us could grasps the ball and throw it without it slipping out of our hand. Yes it looks great on video, however your website is very misguilding, making one believe the football has the bright appearance at all times. I am very Disappointed and I haven't even given it to my grandson yet.

If I could rate zero, I would. Ordered so long ago and still have not received. This is China crap. Company does not respond to emails. I requested my order be cancelled and they have ignored me continuously. Total false advertising.

Nothing like advertised ! It’s a dark grey ball- it only glows if you take a picture of it with a flash. Can’t play in the dark, so disappointing!!!

Do not use this company. I ordered the football as a Christmas present on 1st December. On 2nd December I received an email to say my order had been despatched. Excellent. Then it went downhill. On 23rd December I had still not received my order. I went to the tracking link and apparently the delivery was unsuccessful. There were no emails or texts to advise of delivery times as you typically receive from other couriers and there was no card to advise of missed delivery and what to do next. I have no way of contacting the courier to try and rearrange the delivery and Brightsport has only replied to one of my emails saying my order is despatched and here is the tracking link, not very helpful. They have not responded to any of my subsequent 11 emails to their customer support or via the ‘contact us’ facility on their website. Shockingly poor customer service. It is now 2nd January, they have my money and I have no football. Essentially they are a fraudulent company that steal your money. I would not recommend this company and am looking at how to report them as it seems I am not alone in this experience.

Firstly this is Chinese crap - it took 3 weeks to arrive late for Christmas and when it did, it is NOTHING like the advert. I shined a 40,000 lumens light directly onto it in the dark and it doesn't glow or shine or become bright or anything. It remains dog-shit grey. Companies like this should be closed down - they won't give me a return address therefore I'm reversing the charge with Mastercard.

SCAM. ONLY GLOWS WHEN FILMED/VIDEO'D. FALSE ADVERTISEMENT/TRICKERY. DON'T WASTE MONEY!! Grandson's disappointed...

Terrible.
Not as advertised.
Does not glow as advertised and is cheap rubbish.
Avoid at all costs.

Der Ball entspricht absolut nicht unseren Vorstellungen. Es stinkt wie verrückt nach Chemikalien,es wird einem fast übel schon beim Auspacken der Ware. Der Ball ist für ein Kind gedacht, ich würde diesen jedoch auf keinen Fall einem Kind geben wegen dem Geruch. Zusätzlich ist der Ball zu spät eingetroffen, erst nach Weihnachten und nicht wie angegeben innerhalt der Lieferfrist.

SCAM! First of all the ball doesn't glow, it's simply falsly advertised. Together with the soccer ball i also bought a Christmas bag which i never received.
Worst of all is the customer support. Once i shared that i wanted to return the ball (+10 emails, messages on IG, website, etc.), they never provided the return procedure because it simply doesn't exist. The company is not located in EU, but in China where they ship from. Basically THERE IS NO RETURN PROCEDURE and ZERO CHANCE TO RETURN THE PRODUCT! Ball is worth probably 5€ DO NOT BUY IT!

ABSOLUTE SCAM!! DO NOT BUY!!!! Completely portrayed as a ‘glow up’ ball!!! But NO it’s black!!! Who wants to see it glow only on a video!?!? Also ordered this in plenty of time for Christmas but took over a month to be delivered so Christmas missed! Come deflated in a squashed plastic bag! Not in lovely box like the advert shows! Terrible customer service. Do not waste your money!