Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... ãã£ãšèŠã
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Hoop dat mensen eerst trustpilot checken voordat ze hier bestellen. Wat een loze beloftes. Slechte communicatie. Producten niet ontvangen. Ellendig!
Donât waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... ãã£ãšèŠã
Estou muito desiludida com as bolas bright. Em primeiro lugar vieram vazias - sem ar - empacotadas em sacos de plástico, quando nos anúncios surgem sempre embaladas em bonitas caixas de oferta. De... ãã£ãšèŠã
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BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.
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- support@brightsport.com
- www.brightsport.com
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DO NOT BUY
Like so many other 2 star reviews on here I wish I could give 0 stars. I ordered this product on December 11 and it still has not shipped even though it said I was have it with in 7 days. I have emailed multiple times with no response. At this point I would rather have my money back than receive the product. This is so disappointing.
2024幎12æ20æ¥
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BRIGHT Sport ããã®åç
Hey Christy,
Weâre really sorry for the delay with your order. Our estimated shipping times are based on normal conditions, but during peak seasons, processing times can sometimes take longer than expected. We understand this isnât ideal, and weâre doing our best to get all orders out as soon as possible.
If you still need assistance, please reach out to support@brightsport.com, and weâd be happy to help.
Unfortunately went from bad to worse
Unfortunately went from bad to worse, system repeatedly added gift bags at a cost, when removed and went through payment process charged for them anyway.
Would not uphold the complaint as the item was already "dispatched" item arrived weeks late and did not have said gift bags in, balls not fit for purpose stitching coming away, 1 ball could not be inflated. The reflection only works with camera not under just lights, adverts are fabricated to edited to look like they shine like the moon... They don't.
Best offer with regards a refund was 25% of total order if I pay for return.
Absolute scam please
2024幎12æ20æ¥
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BRIGHT Sport ããã®åç
Hey Stuart,
We understand your frustration, and weâre really sorry your order didnât meet your expectations. The ball doesnât glow on its own but has a holographic effect that appears when filmed with a flashâjust like we show in our ads and explain on our website.
As for returns, we do have a money-back guarantee, but like any business, we have policies in place for accepting them. If you need assistance with your order, please reach out to support@brightsport.com, and weâll be happy to assist.
Would give Zero stars if I could!!
Would give Zero stars if I could!!! I paid for express delivery and after 3 weeks I still havenât received it and my emails are being ignored! Spent £48 as ordered gift wrapping and bought 2 balls and a pump and still nothing!!! I want a refund but Iâm being ignored!!!! Worst company ever AVOID!!!!!!
2024幎12æ18æ¥
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BRIGHT Sport ããã®åç
Hey Rachel,
Weâre really sorry your order hasnât arrived yet! We completely understand how frustrating that is, especially since you paid for express shipping. Our team is working as quickly as possible to get through support requests, and weâd love to check on this for you.
Please reach out to support@brightsport.com, and weâll do our best to find a resolution.
Lies and More Lies
I am leaving a second review because the comment that the company left on my first one is a complete lie. My order was never delivered. I ordered on Dec 8. It is Dec 18 and as of today, the new tracking they provided says that the order will be delivered some time in January, 14-16 days from now. But in their comment they say it was delivered to Italy on Dec 15. No, it wasn't, first of all. And second, even if it was, what good would it do me for it to be simply delivered to Italy? It needs to arrive at my home. This company is misleading and deceitful. I also think that if you look closely at the positive reviews they seem quite fake.
2024幎12æ18æ¥
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BRIGHT Sport ããã®åç
Hey Monica,
We completely understand your frustration and are really sorry for any confusion. Tracking updates are provided by the carrier, and while we do our best to ensure accurate estimates, international shipping can sometimes take longer than expected.
If you need further assistance, please reply to our latest email, and weâll do everything we can to help.
Not as expected â¹ïž
Total false advertising Iâm gutted I wasted £30 on this ball
Itâs literally black with the slightest sheen to it
Iâve looked in different lights in the dark under the flash of a camera and itâs 100% not what is shown on the adverts
Bought this as a Xmas present for my son and itâs that bad Iâm contemplating not even giving it to him
2024幎12æ18æ¥
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BRIGHT Sport ããã®åç
Hey Chloe,
Weâre really sorry the ball didnât meet your expectations. The effect is holographic and only appears when filmed with a flash, just as we show in our ads and explain on our website. We never advertise it as a glow-in-the-dark ball.
If thereâs anything we can do to help, feel free to reach out to support@brightsport.com.
Jeg har bestilt en Bright fodboldâŠ
Jeg har bestilt en Bright fodbold gennem deres hjemmeside, den 9/12. Der står 3-5 leveringdage, men den er ikke kommet, og de svarer ikke via deres kundeservice, selvom de påstår, at de svarer inden for 24 timer. For dårligt.
2024幎12æ9æ¥
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BRIGHT Sport ããã®åç
Hej Christine,
Vi er virkelig kede af, at din ordre endnu ikke er ankommet. Vi forstår, hvor frustrerende det er, når forsendelsen tager lÊngere tid end forventet, isÊr når den estimerede leveringstid er kortere. Vores team gÞr deres bedste for at svare så hurtigt som muligt, og vi sÊtter pris på din tålmodighed.
Hvis du stadig har brug for hjÊlp, bedes du kontakte support@brightsport.com, så hjÊlper vi dig gerne med at tjekke din ordre.
If i could give it no stars i would.
If i could give it no stars i would.
The ball is shipped from China not Australia. The ball doesn't glow like the advert. I tried to cancel hours after ordering and they said they couldn't cancel the order. I will be taking this further and getting media involved to do a investigation into this business. Do not buy from here.
2024幎12æ18æ¥
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BRIGHT Sport ããã®åç
Hey G.m,
Weâre sorry to hear that your order experience wasnât what you expected. The ball is shipped from our international warehouse, and that information is available on our website. The holographic effect appears when filmed with a flash, just as we show in our ads.
Regarding cancellations, once an order is processed for shipping, weâre unable to cancel it. If you need further assistance, please reach out to support@brightsport.com, and weâll do our best to help.
Keep away from this company ordered onâŠ
Keep away from this company ordered on 4th December told 1-2 days to process 5-6 days to ship, sent 3 emails, was ment to be for the boys Christmas presents, terrible company donât answer your messages just take your money and discard you, keep clear !
2024幎12æ17æ¥
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BRIGHT Sport ããã®åç
Hey Tracy,
We understand your frustration, and weâre really sorry your order hasnât arrived yet. We do our best to provide estimated shipping times, but delays can sometimes happen, especially during peak seasons.
If you still need help with your order, please reach out to support@brightsport.com, and weâd be happy to check on it for you.
Would give zero star if I could
Would give zero star if I could - next to none communication - website says shipping within 1-2 days still not received despatched email that was placed 3 weeks ago that is an Xmas present. Would not recommend- No response to my messages etc also.
2024幎12æ17æ¥
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BRIGHT Sport ããã®åç
Hey WeJad,
Weâre really sorry your order hasnât arrived yet. Shipping times can sometimes take longer than expected, especially during the holiday season. Our team is doing their best to respond to all inquiries as quickly as possible, and we appreciate your patience.
If you need any assistance, please reach out to support@brightsport.com, and weâll be happy to check on your order.
False advertisement
False advertisement. The ball came not blown up. The stitches were visible sticking out and the colour of the ball does not light up anywhere near how they do in the online videos. Very poor quality. Cheap material and I spent almost 100 for the ball and bump and Christmas cards⊠extremely rip off and would not pay anymore then 20 aud for all.
2024幎12æ17æ¥
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BRIGHT Sport ããã®åç
Hey Renee,
Weâre sorry the ball didnât meet your expectations. The effect is holographic and only appears when filmed with a flash, just as we show in our ads and explain on our website.
As for packaging, the ball is shipped deflated to keep shipping costs lower, and we do our best to make this clear before purchase. If you need any further assistance, feel free to contact support@brightsport.com, and weâd be happy to help.
Itâs fake
Itâs fake. It only shines when viewed through a camera at night, with an active light source. Or photos with a flash. Have purchased one and got conned.
2024幎12æ1æ¥
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BRIGHT Sport ããã®åç
Hey Graham,
We completely understand if the ball wasnât what you expected. It doesnât glow on its own but has a holographic effect that appears when filmed with a flashâjust as shown in our ads and explained on our website.
If you need any assistance with your order, feel free to reach out to support@brightsport.com, and weâd be happy to help.
can i get my product before christmas-JAN 7th and still havent recieved
can i get my product before christmas? i have a fedex tracking number, but was never shipped. Bright sends me an email asking how was my product? well if i could have it in my hands ill let you know.
ordered Nov 30.
EDIT: january 7th and still no product! Marie the customer service specialist says i cannot get a refund because its in transit to my house. I call BS on that, out 70 for a crap ball probably.
2024幎12æ12æ¥
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BRIGHT Sport ããã®åç
Hey John,
We completely understand how frustrating this has been for you. If your order has been in transit for an extended time, we truly appreciate your patience. Our team has been in contact with you, and weâre doing our best to assist.
If you still need help or have additional concerns, please reply to our latest email, and weâll do everything we can to resolve this.
Absolutely dreadful product
Absolutely dreadful product, not enough information that is clear enough! Fake advertising on every aspect. I did originally think the ball glowed in different lighting just to find the balls are completely black and only work for flash. Which Iâm not mad about if I knew more. But to advertise that it comes in a box yet itâs flat packed in a crumpled up bag!! Doesnât make a good gift
2024幎12æ16æ¥
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BRIGHT Sport ããã®åç
Hey Sydney,
Weâre really sorry the ball didnât meet your expectations. The effect is holographic and only appears when filmed with a flashâjust as we show in our ads and explain on our website.
As for the packaging, the product images on our website show how the ball can be gifted, but to keep shipping costs lower, the balls are shipped deflated in secure packaging. If you need any assistance, feel free to reach out to support@brightsport.com, and weâd be happy to help.
I would give no stars if possible
I would give no stars if possible! Ordered 2 weeks ago. Policy states they send in 1 to 2 business days and delivery takes 3 to 5 business days. We'll I'm still awaiting for it to be sent! Emailed a week ago and they tried to make an excuse that they couldn't deliver to Canada as there are strikes. I ordered in the UK to deliver in the UK! Told me to keep checking for updates. I have emailed a few times now asking for them to cancel the order and refund my money and I am getting ignored now. Save your money. DO NOT USE THIS "COMPANY"
2024幎12æ2æ¥
èªçºçãªã¬ãã¥ãŒ
BRIGHT Sport ããã®åç
Hey F.M,
We completely understand your frustration. We do our best to process orders within the estimated shipping time, but unfortunately, unexpected delays can sometimes occur.
Our team is actively working on responding to all inquiries as quickly as possible. If you need assistance with your order, please reach out to support@brightsport.com, and weâll do our best to help.
Im not normally one to complain butâŠ
Im not normally one to complain but this product is honestly a rip off. It is absolutely nothing like what is advertised and the "brightness" only shows up if you take a photo with a flash on. Hardly unique for a small child, are they expected to play football whilst holding a flash camera? I also paid for gift wrapping and the ball came in a grey plastic mailing envelope, flat packed and I paid for the priveledge. I would definately not recommend this and would actually encourage others to think about their choice. It is definately not as per advertised
2024幎12æ16æ¥
èªçºçãªã¬ãã¥ãŒ
BRIGHT Sport ããã®åç
Hey Lyndsay,
Weâre really sorry the ball didnât meet your expectations. The effect is holographic and only appears when filmed with a flash, just as we show in our ads and explain on our website.
As for the packaging, the ball is shipped deflated in secure packaging to keep shipping costs lower. If you need any assistance, please reach out to support@brightsport.com, and weâd be happy to help.
Shocking company
Shocking company , cheap products at over inflated £ , takes ages to arrive . The deals arenât honoured and they say you made a mistake on the bogof deals .
Donât trust this awful shoddy company , theyâre crooks and donât care about customer service .
The balls donât glow , theyâre cheap and nasty mass produced tat !
2024幎12æ15æ¥
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BRIGHT Sport ããã®åç
Hello Dawn,
Thank you for taking the time to share your feedback. Iâm truly sorry to hear that your experience didnât meet your expectations.
Regarding the "Buy One Get One Free" promotion, we always encourage customers to review their order at checkout to ensure that the promotion is correctly applied before completing the purchase. We regret any misunderstanding and will work to make our promotions clearer in the future.
As for the product, the glow feature is designed to be visible when captured on camera or in certain lighting conditions, as described on our website. I understand if this wasnât what you expected, and I appreciate your feedback on the product quality and delivery timeline.
We take all customer concerns seriously and are constantly working to improve both our products and services.
This company is a scam
This company is a scam. I ordered one. When I got the email confirmation it said it would be coming from CHINA in 3-5 working days. That was 9 days ago. It never came. No one responds to emails. I got played
2024幎12æ15æ¥
èªçºçãªã¬ãã¥ãŒ
BRIGHT Sport ããã®åç
Hello Monica,
Thank you for reaching out and sharing your concerns. Upon checking, your order was delivered to Italy as of December 15. We apologize if there was any confusion regarding the delivery timeline or communication delays.
We strive to ensure timely deliveries, but during busy periods, such as the holiday season, occasional delays may occur. Please feel free to double-check the delivery address or with your local courier service for further details.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
If zero stars were and option...
If zero stars were and option, it would be ZERO. It does not light up at night or during the day. The advertisements on TikTok, IG, Reels, etc... are meant to portray a ball that lights up in the dark. It does not. It perhaps does if filmed, but if I'm playing with the ball and it's not BRIGHT (at all) what do I care what the camera sees??? IT IS A SCAM!!!! DO NOT BUY!!!
2024幎12æ14æ¥
èªçºçãªã¬ãã¥ãŒ
BRIGHT Sport ããã®åç
Hello Jamie,
Thank you for your feedback. Iâm very sorry to hear that the product did not meet your expectations.
To clarify, the ball is designed to reflect brightly when captured on camera or video, as stated in the product description. I understand, however, that this may not align with what you expected based on the advertisements. We sincerely regret any confusion this may have caused and appreciate your perspective.
We strive to provide clear and accurate information about our products, and your feedback helps us improve both our products and the way we present them.
Thank you for bringing this to our attention.
ESPERIENZA DELUDENTE
Ho acquistato questa palla da regalare a mio figlio per Natale visto che la chiedeva da tempo, il pacco Ú stato perso durante la consegnaâŠ. Ho chiesto di spedire unâaltra palla ma non si capisce perchÚ questa cosa sembra impossibile⊠come se la perdita del pacco fosse colpa mia! Per avere la palla dovevo inserire e pagare un altro ordine! E rischiare di non ricevere né il primo né il secondo pallone. Adesso spero almeno rimborsino sul serio⊠vi aggiornerò. Esperienza davvero davvero deludente. Comprate altrove.
2024幎12æ14æ¥
èªçºçãªã¬ãã¥ãŒ
BRIGHT Sport ããã®åç
Ciao Pamela,
Siamo davvero spiacenti di sapere della tua esperienza. La perdita di un pacco durante la spedizione Ú frustrante e comprendiamo perfettamente il tuo disappunto. Il nostro team dovrebbe già essere in contatto con te per trovare una soluzione e apprezziamo la tua pazienza mentre lavoriamo a questo.
Se hai ancora bisogno di aiuto, contattaci a support@brightsport.com, e saremo felici di verificare la situazione per te.
SCAM - Bright Sport does NOT honor its return policy
We purchased the Bright Sport football. Once we realized the ball only lights up on a camera/photo we requested a return form. (The website does not offer a phone number or means to return, only an email). We received a 'canned' response. We sent a second request for return form, including a snip of their 30 Day Money Back Guarantee logo from the site. No response.
We should have known this was a scam when our virus protector questioned pur access to their site.
2024幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
BRIGHT Sport ããã®åç
Hello Kimberly,
Thank you for sharing your feedback. Iâm truly sorry to hear that you were disappointed with your purchase of the Bright Sport football. We strive to accurately represent our products, and I apologize if the lighting feature was not as expected. Itâs designed to light up in photos and videos, but I understand how this might have been unclear.
I also apologize for the delays in responding to your return request. We do have a returns process in place, and I regret that your experience with it wasnât as smooth as it should have been. Our team typically responds to all emails, and Iâll be reviewing our communication processes to ensure better responses in the future.
Regarding your concern about accessing our site, we understand that security software can sometimes flag sites, but please rest assured that we take security and privacy seriously.
Thank you again for your feedback. We are committed to improving our service.
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