Britbooks レビュー 

I have not received my order. I have emailed them twice and never received a reply. Now that I look at other reviews I see this is commonplace with this company. AVOID!

Ordered a book via Prime weeks ago. It never arrived and I heard nothing from Brit Books until I posted a low review here. (I don’t do that lightly.)
Have just received a refund but all this is too late for Christmas.

What's the difference between incompetence and theft? Either way, I've lost my money.

Ordered 2 books a week ago but their website threw a wobbly after I entered my credit card details.
Britbooks took my money but no books, and no confirmation email. Nothing.
I complained, but: "Unfortunately I need an order number to find in the system...".
Stonewalled!
No money.
No books.
No more replies.
Nothing.

I received my order in a timely fashion however it was the wrong book. I immediately emailed them and within 2 hours they got back to me to apologise Told me to keep the book that I received (at no extra cost) and they would send me the correct one. I received that one within a couple of days.
It's easy for a company to make a mistake but it's how they deal with it that counts In my opinion their customer service is definitely worth 5* and I will be using them again.

Do notuse this bookseller: Books were sent badlypacked so packaging split , got wet and damaged. Prevarication over refund I had to paypostageto return to get a refund !

Does not deliver within the stipulated timescales and tries to send item after the expected dates. Then wants you to pay for return postage as a way to foist the purchase on you. Ignores messages, emails and voice-calls until a formal refund is requested.