Bucherer レビュー 

Helt absurd arogant og middelmådig opførsel fra personalet.
Blev kontaktet ifht. bestilt ur var klar til afhentning. Ved afhentning var der stor forvirring blandt personalet som ikke mente at der var noget ur som var kommet hjem til mig. Måtte gå uden ur men med en oplevelse af et personale som er fuldstændig ligeglade med folk. Jeg kommer ikke til at sætte mine fødder hos Buchere igen.

Jeg fik (igen) fornøjelsen af at blive ekspederet af Sofia fra Bucherer i Illum. Imødekommende, kompetent og ikke mindst kundeminded. For at toppe det hele af, brugte Andreas (urmager) også lidt tid på mit gamle ur så det nu går bedre end nogensinde!

I disse tider hvor meget handel sker over nettet, så er der alligevel en rigtig god grund til, at jeg kommer tilbage til Bucherer i Illum. Den service skal opleves.

Når du får beskjed fra Klarlunds verksted om at du bør oppsøke spesialister på Rolex-klokker for service, og ikke «annenrangs» urmakere ifølge Klarlund, må Klarlund også sørge for at servicen de tilbyr er av høyeste kvalitet.

For å gjøre en lang historie kort:
Jeg har blitt svartelistet av Klarlunds service og verksted fordi jeg har klaget over at de først ødelegger min dyrebare Rolex-klokke, og deretter bruker uker på å reparere den. Så konklusjonen er at hvis du utilsiktet som kunde klager over en feil og mangel på profesjonalitet, blir du svartelistet. Jeg kjenner også andre som har fått denne behandlingen, så selv om klokken min er innenfor garantien, blir jeg plutselig henvist til Fyn eller Jylland eller Sverige for å få klokken min servicet.

Jeg ble informert per telefon av reparasjonssjefen på dagen for hendelsen, og noen uker senere snudde jeg meg bort foran andre kunder da jeg sjekket svartlistens effektivitet.

Tenk deg om to ganger før du besøker Klarlund Bucherers servicedisk neste gang. 🙈

I popped into Burcherer in Covent Garden as a screw in my Rolex had come loose fully expecting the watch needing to be sent away for repair. I was pleasantly surprised when Wala quickly repaired the screw and then removed 2 links from the watch strap after I mentioned it was now to big. Lovely service and a hassle free experience.

Jeg var forbi Bucherer. Jeg fik fornøjelse, af at snakke med Lasse og hans venlige kollegaer. Lasse er super dygtig, venlig og besidder god sans for humor. Inden ankomst havde jeg et par af mine drømme ure i tankerne - jeg formåede at købe det ene af dem, og blev skrevet op til det andet.

I har fået en ny kunde herfra - tak for en god oplevelse

På gensyn

Bedste hilsner
Mathias Gramether

Where to start…?

5 years ago, after years and years of dreaming of this watch, I in connection with a big birthday, got my first Rolex, a steel sports model, brand new from a Rolex AD.

I love it and wear it every single day, I’m not the kind of guy, to give it a beating, I look after my things, but I sure don’t baby it either.

I been experiencing, so much joy and happiness, with my watch on a daily basis, and every time I look at it, it reminds me, of the happy occasion it was bought for.

Always thought, I was a one watch man…but never forgot, the steel “date just” I already years ago, liked a lot.

As it turns out, I’m a one BRAND man instead. My passion for the history, innovation, quality and design of Rolex, has made me a fan for life!

So when my partner asked, what I would like, as my wedding gift, the answer was easy, a “date just 41”.

We are with not means rich, but live a lifestyle, that allows us, to prioritise the things in life, that we wish to spent our money on.

Please do NOT, forget that the SA’s (sales associates) are humans too, it’s not their fault, that demand is so much higher, then what’s available. They do their job, with the tools and rules they are given.

It quickly became apparent, that buying a Rolex hadn’t become any easier in the last 5 years.

I do not wish to bash, neither the SA’s (sales associates), nor the stores we approached, over the last 9 months in different cities and countries, but as a fellow Rolex fan, you know what I mean if you know it, NOT easy at all and at times upsetting.

One day, I was in ILLUM department store and unexpectedly, decided to pop in to Bucherer, to admire the Rolex watches, I was approached by a young man, I thanked him for offering his help and said I was just looking.

Then I said to him, that I was looking for a steel Rolex, but I knew all too well what the situation is like.

He blew me away when he asked what model I might be interested in, which I could easily tell him, as my heart was sat on just one model.

He asked me to sit down and offered me to creat a “wish list”, something nobody had offered me before.

It was made very clear, that it was not equaling, that a watch would ever be offered, for me to buy, which I totally understood and accept! But just the fact, that he listened to me, was so much more then I had expected.

My paths crossed several times, with “my” SA and he took time, to get to know me, hear my story, my reason my passion and he shared his knowledge and perspectives with me, which was awesome!

Long story short, a short time later, the phone rang, my watch had arrived!

I was literally in tears, never in a million years, had I thought I would get offered, to buy a watch and that even in time for our wedding.

I’m now dying, to start wearing, it from the day of my wedding and onwards, for now only trying it on at home but already in love, with it’s simply beauty and it’s craftsmanship.

All this to say. Miracles do happen, there are SA’s out there, you will connect with, who’s willing to listen, get to know you and who might have trust in you, to be the right person to own, one of their increasingly hard to buy time pieces, I know because it happened to me and I’m so grateful!

Thank you so much, for believing in me Stefan! I can’t wait to pop in to see you and show you the watch, on my wrist in near future!

Min hustru og jeg var inde og hører om mulighederne for at jeg skal have et Rolex-ur i Bucherer Illum København 5/8-23 og blev mødt af den sødeste ekspedient som med det samme viste præcis det ur frem som jeg ønsker at købe , desværre er der meget lang leveringstid på disse ure men blev skrevet op dog uden der kunne loves noget om leveringstid MEN så er jeg da igang med det første Rolex-ur i rækken , kan KLART anbefale at gå derind og få vejledning for de har 100% styr på alt 👌

Købte mit første IWC i Bucherer i Illum hos Nan Zhou. Fik rigtig god betjening og havde gode snakke og det var alt i alt en hyggelig og god oplevelse. Jeg kom tilbage til butikken flere gange før jeg købte mit ur og hver gang mødte jeg høflige og rare mennesker. Er meget glad for mit ur:-) Vil gerne handle hos Bucherer igen i fremtiden.

Jeg har været kunde hos Bucherer i Illums, København i mange år.

Bucherer yder kundeservice på højeste niveau, og det er altid en fornøjelse at kigge forbi og få en snak med en af deres dygtige og kompetente medarbejdere.

Denne gang var jeg forbi for at høre mere om den seneste generation af GMT-MASTER II med pepsi-indlæg, som jeg har været skrevet op til i årevis. Det blev til en virkelig spændende snak og forskellene mellem de forskellige generationer af dette ikoniske Rolex tool watch.

Hilsen, Steffen Damborg