Buddy Allen Carpet One Floor & Home レビュー 

118
•
TrustScore 5段階評価の2.5

2.3

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5つ星のうち1の評価

We had an insurance claim and Buddy Allen did the work and all was well. Until we got our court summons about how we didn't pay them. But, We had never received a bill from them until their attorne... もっと見る

5つ星のうち1の評価

We loved our carpet, but holy cow, the service was awful! It took Us Over a year to get our carpet fixed. Once we finally got ahold of the owner/ manager the experience was better, but we most likel... もっと見る

企業が回答しました

5つ星のうち2の評価

the first salesman made three appointments. Came once with no samples. Made another appointment then said she had NOT made an appointment, and the third time she just didn't show up at all. When I ca... もっと見る

企業が回答しました

5つ星のうち5の評価

Julie Smiertka, designer who came to our home, was most helpful in the selection of the flooring needs. We sought an upscale vinyl for the kitchen area which is preferred for cleanliness as well as... もっと見る

企業が回答しました

企業情報


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

118件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.3

すべてのレビュー

(118)

過去12か月のレビュー数: 0件

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5つ星のうち5の評価

Excellent

Jenna and Judd were great to work with, they did exactly what they promised were on time as scheduled made recommendations for personal needs I would definitely use them again

2016年11月1日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Thanks for the review, Ken. We'll certainly pass on the kind words to Jenna and Judd! We hope to work with you again in the future!

5つ星のうち2の評価

Expected better

the first salesman made three appointments. Came once with no samples. Made another appointment then said she had NOT made an appointment, and the third time she just didn't show up at all. When I called buddy allen store they said she was on the way then they later called to say she had been fired and that another salesman would come. He did. Emery, who was very nice and made a special trip to get samples and returned on same day which was very nice but he overcharged me on the estimate by almost #$3000. But the installers were very efficient and pleasant although they arrived with the wrong materials and had to reschedule to return to complete the job. Emery had also underestimated the time it would take to install so that I had to ask them to leave before they were finished on the first install day. They said it would be 2-3 days before they could come back, but next morning they called and said they would be back that morning. So they did half the job in just over one day and returned another day to do the second half of the job. That said, the floors are beautiful and I am pleased with results.

2016年10月31日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Ms. Buchanan,

Thank you so much for your business and for your review. I am very sorry for the confusion and behavior of the first sales associate that helped you. Buddy Allen Carpet One is dedicated to making the purchase process the best it can be, and when an associate doesn't measure up, we have make changes to make sure that the customer’s needs are met. Emory has been great for us so far, and I am glad he immediately jumped in the help you. Again, I am sorry for that inconvenience. We’ll work to ensure that something like this does not happen in the future.

I also want to apologize for the initial $3000 overcharge. The overcharge was the result of a computer error, and once we noticed after closing, we fixed the cost. I feel very strongly about maintaining transparency throughout the process, and that's why I had Emory notify you immediately of the error and that your account had been credited back $3000.

Finally, we do our best to schedule installations with the proper amount of time to complete, but until we start, we do not know exactly how they are going to go or how long they will take. It is extra frustrating when shipping errors happen, but unfortunately we cannot control these types of errors. We work to resolve those as quickly as possible, but we are still at the mercy of how soon the manufacturer can re-ship the corrected order.

I am very pleased that you are happy with your purchase and your flooring, and if you need help with anything in the future, please don't hesitate to call or visit. Again, I want to personally thank you for your business and for your review.

Sincerely,

Zack Allen-President
Buddy Allen Carpet One Floor & Home

5つ星のうち5の評価

great on all levels!!

From the minute I walked in the store, to when I said goodbye to the installers, it was perfect. The salesman, Emory Kincaid, was very knowledgable of the carpets the store offered. He explained my options well and let me decide without being too pushy as salesman can be. I picked out my carpet and padding and he set up an appointment for measurements. Emory himself came out to do the measuring and to explain the process. Installation happened very soon after the measurements. The installers, Dustin and Doug, were prompt and courteous. They left nothing behind but beautiful carpet. Emory contacted me that day to ask if the install went well and if I loved my carpet. I did! The brand was Lee's, little conversations. I got the best padding and it is well worth it. So soft! Thanks Buddy Allen!

2016年10月31日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Thanks for the review, Bob. It's great to hear that you enjoyed working with Emory and with our installers. We'll certainly pass on your kind words to the entire team. We hope you continue to enjoy your new Lees carpet, and we look forward to working with you again!

5つ星のうち5の評価

TOP NOTCH

Did a wonderful job carpeting our new theater room, including carpeting the riser. Didn't damage the new paint, and everything was left cleaner than when they started.

2016年10月31日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Hi Richard, thank you so much for the kind review. We always strive to provide a quality installation, so we're happy to hear that you are satisfied with the new carpet in your theater room! We hope to work with you again in the future.

5つ星のうち5の評価

I absolutely loved my experience with Buddy Allen(Emory Kincaid) and my new carpet!

the service from Emory Kincaid was so helpful!! I'm one of the most indecisive people and he was patient with me as we went through samples over and over and revisiting and then going over and over them again. He helped me find Tigressa carpet and the Soft Harmony III I got is so soft! It looks perfect with my living room! Makes it so much more comfy in here! It was the perfect change to this room to complete it! Fantastic experience!

2016年10月31日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Thank you so much for the kind review, Samantha. We certainly enjoyed working with you as well, and we're glad that we were able to help you find a soft and comfortable carpet for your living room. We appreciate the support, and we look forward to working with you again! Thanks again for choosing Buddy Allen Carpet One!

5つ星のうち5の評価

Cortec Plus Vinyl Flooring

I just wanted to let you know how much we are enjoying our new
Coretec kitchen floor, which Buddy Allen installed on November 30, 2015. After narrowing down our choices of tile at the showroom, Justin came out to the house with some samples, where we made our final choice. He took measurements and told us how much it would be. On the day of installation, the installation crew arrived on time. and they had the job done quickly. They left our home clean& neat. The floor looks so nice and is so easy to keep clean. To look at it, you would think it is actually marble. Thanks again for such a great product and installation.

2016年3月15日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Hi Phil, we are so glad to hear you are still in love with your beautiful floors. We really appreciate your review and compliments to Justin and the rest of our team. Thanks for choosing Buddy Allen Carpet One.

5つ星のうち5の評価

Local is better.

Our experience was great from start to finish. The showroom offered numerous choices and the staff was very helpful finding the right product for our application. The installation crew was top notch. The crew was professional, knowledgeable, personal and they took pride in their work. I would recommend them to anyone.

2015年12月16日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Hey there, we’re so glad your experience with us was great from start to finish! We always aim to provide with a top notch installation. We hope to work with you again in the future!

5つ星のうち5の評価

Flooring

We used Buddy Allen in 2008 to replace flooring downstairs after severe water damage. We are now replacing the floors upstairs and using the same product. It's an engineered wood, and we've been happy with it.
The associates at Buddy Allen have always been professional, reliable, and easy to work with. After seeing what our daughter and son-in-law went through two months ago with another flooring company in Cool Springs (yes, we did refer them to BA originally) we're all the more appreciative of having had the opportunity to work with Buddy Allen, and would recommend them again.

2015年12月8日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Thank you so much for taking the time to write us such a positive review, Robert & Mary. We’re so glad our team was professional, reliable and easy to work with. We’re very appreciative that we had the opportunity to work with you and hope to do so again!

5つ星のうち5の評価

Great job

Really enjoyed working with Judson to determine the best carpet for our needs. Installers did a great job. Sure beats carpet experience we had with Home Depot a few years ago.

2015年12月4日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

We’re so glad you enjoyed working with our team and the end product turned out great! We hope to work with you again in the future!

5つ星のうち5の評価

Excellent Service

This is a wonderful company! They are reasonable on the prices and have an amazing selection of flooring. Also everyone is so friendly and very professional.

2015年12月4日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Thanks for the great review, Arica! We’re so glad you had a top notch experience with us and we hope to work with you again!

5つ星のうち5の評価

This company is a rare gem.

I liked them so much I have used them twice! They have extremely good service and are very professional. They do a thorough job from start to finish. I recommend them for all your flooring and window treatment needs.

2015年12月1日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Hey Jessica, we’re so glad you’ve loved our service so much, you’ve come back twice already! We hope to work with you many, many more times.

5つ星のうち5の評価

New floors

Judson helped me find the most beautiful wood floors in my budget. Highly recommend doing business with buddy Allen carpets and floors.

2015年12月1日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Hey Gray, we’re so glad our team helped you find the most beautiful wood floors in your budget. We hope to work with you again in the future!

5つ星のうち5の評価

Love our hardwood floors and installers were top notch!

Our experience with Buddy Allen Flooring was superb! Zack and Julie were great to work with on our flooring choices. They were accommodating in every way. The installers were just outstanding - courteous, professional, took pride in their work which was evident by our beautiful hardwood floors! Would highly recommend Buddy Allen for your flooring needs!

2015年12月1日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Mrs. Mraz,

It was a pleasure working with you. Your hardwoods are just beautiful and I am so glad you love them. Look forward to working with you again!
Zack Allen-President

5つ星のうち5の評価

flooring instillation

This was done with expertise and they presented themselves well. The flooring is beautiful.

2015年12月1日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Thank you for the kind words. I am glad you are so happy and your floor is beautiful. We look forward to helping you again!

Zack Allen-President

5つ星のうち1の評価

Unfortunate

We loved our carpet, but holy cow, the service was awful! It took
Us Over a year to get our carpet fixed. Once we finally got ahold of the owner/ manager the experience was better, but we most likely not use them again.

2015年11月30日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Please accept my apologies for the excessive amount of time it took to get your repair done. I do wish I had been notified earlier of the delay issue, and I am glad that once it was brought to my attention I was able to get it taken care of. Even if later than acceptable.
Your feedback along the way, and even now, is valuable, and situtaions like yours will be used in the continued education of our staff to keep our customer experience to the highest standard possible.
Thank you for your business, and do not hesitate to call me directly if you chose to give us another chance on any future flooring needs.
Sincerely,
Zack Allen-President
Buddy Allen Carpet One Floor & Home

5つ星のうち5の評価

Extremely Pleased

Price was on par with big box stores for my tile work, but I liked the fact that their installers are employees, not sub-contractors for a big box store. They were timely, professional, cleaned up after themselves perfectly, and my bathroom tile looks amazing. I'm very pleased and will use them again for carpet next, and maybe a tile shower later. The floors are perfect. I didn't call them first because I thought a local flooring company would be well more than a big box like Home Depot or Lowe's but not only were they about the same, maybe a few dollars cheaper, but the quality of the work and overall experience made it exceptional.

2015年11月30日
自発的なレビュー
Buddy Allen Carpet One Floor & Home ロゴ

Buddy Allen Carpet One Floor & Home からの回答

Thank you Mr. Lawson!

I am so happy that you were pleased and we look forward to helping you in the future.

Zack Allen-President
Buddy Allen Carpet One Floor & Home

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