I work closely with Nik Penney. At first was hesitant to order online as it can be hit and miss. Since placing the first order Nik has made it incredibly easy and responds very quickly to emails .... もっと見る
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Building Materials Nationwide is my first stop for anything I need on site. My main contact, Nik, is always extremely helpful and very proactive. He finds me the best prices, sorts out delivery dates... もっと見る
企業が回答しました
Tilly, Charlie, Will & Oran are all really good at there jobs. Quotes are correct and responded back in really quick time. Products are good and order comes correct. The team understands ou... もっと見る
企業が回答しました
Needed unusual size steel rods and after messing around trying to source locally I spoke to Iona at BMN, she took the order and called back with a very competitive quote and good delivery terms. Even... もっと見る
企業が回答しました
企業情報
Building Materials Nationwide について
当該企業による記述
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
連絡先
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, 英国
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4.5
優良
1851件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Worst experience ever AVOID!!!!!!
Failed to deliver the order correctly overcharged us for the pleasure and despite contacting and confirming the issue with multiple sales agents they still haven’t come back with a refund or solution. Not fit for purpose look elsewhere!
2024年11月16日
Building Materials Nationwide からの回答
Hi Jon,
I'm sorry to hear your experience wasn't up to company standards, we have informed management of your feedback to improve where possible!
Many Thanks,
Building Materials Nationwide
Ver excellent Sales Services
Ver excellent Sales Services, best Prices and on time delivery
2024年12月16日
Building Materials Nationwide からの回答
Hi Mirza,
Thank you for taking the time to leave Louise a 5-star review!
It's great to hear how efficient the order process went!
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Poor website but Phone Contact Sorted My Order
The website is poor but they take phone calls. In just a few minutes they took the order and send me a quote for payment by CC. Very good .
2024年12月18日
Building Materials Nationwide からの回答
Hi Donald,
Thank you for taking the time to leave Tom a 5* review.
It's lovely to hear the positive feedback!
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Great products but because they were…
Great products but because they were coming from 3rd party places there was no notice about delivery. All 3 separate deliveries from 1 order all arrived with little or no notice it was just by chance there was someone in to receive
2024年12月9日
Building Materials Nationwide からの回答
Hi Hannah,
Thank you for taking the time to leave Massimo a 4* review!
Thank you for this feedback on your order, I will pass this information on for training purposes, to help around communication on ETA's.
Thank you again for the review!
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Quick response to enquiry very…
Quick response to enquiry very informative and delivered on time.
2024年12月10日
Building Materials Nationwide からの回答
Hi Phil,
Thank you for taking the time to leave Xavier a 5-star review!
It's lovely to hear how helpful he was and that the order was delivered efficiently.
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Paul Ashby
We’ve been dealing with Paul Ashby for a few years now and his ways to deal with any issues we have is exceptional with a great turnover period for any sort of material needed
2024年12月4日
Building Materials Nationwide からの回答
Hi Akshay,
Thank you for taking the time to leave Paul a 5* review!
It's great to hear how helpful Paul has been for you over the years!
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Delivered right supplies on time
2024年11月15日
Building Materials Nationwide からの回答
Hi Ronnie,
Thank you for taking the time to leave Becky a nice review.
It's lovely to hear that the order was delivered efficiently!
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Building Materials Nationwide からの回答
Hi Philip,
Thank you for taking the time to leave Massimo a 5* review.
It's lovely to hear how efficient Massimo was for you!
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Great Service
Despite several changes to the order the Account Manager, Massimo, remained good humoured and quickly adapted the quote to reflect our choices. Once paid for, the order arrived the next day !
2024年11月21日
Building Materials Nationwide からの回答
Hi Ken,
Thank you for taking the time to leave Massimo a 5* review.
It's brilliant to hear how helpful Massimo was for you
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Good spread of building materials…
Good spread of building materials including more specialist products often those less easily available at Builders years. Great customer service and rapid delivery achieved.
2024年11月19日
Building Materials Nationwide からの回答
Hi Michael,
Thank you for taking the time to leave Becky a 5* review.
It's great to hear how helpful Becky has been for you!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Always a fantastic service from BM
Always a fantastic service from BM, within 24 hours of ordering I get a call from them to double check some specific details of my order and update me on when it might be delivered. This is extra impressive considering I'm not even a trade customer.
They're always happy to help and try their best to answer any questions you have - everyone I've spoken to has been a joy to work with. On top of all of that their prices are pretty hard to beat! I can't recommend them enough
2024年11月18日
自発的なレビュー
Building Materials Nationwide からの回答
Hi Ben,
Thank you for taking the time to leave Dan a 5* review.
It's brilliant to hear you couldn't recommend us enough!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
I’m extremely happy with the service…
I’m extremely happy with the service provided by Building Materials. The team is always professional, reliable, and attentive to my needs. I’d like to give a special mention to Daniel, who consistently goes above and beyond to assist me whenever I need help with my building materials requirements. His knowledge, prompt responses, and dedication make the process seamless and stress-free.
2024年11月12日
Building Materials Nationwide からの回答
Hi Mike,
Thank you for taking the time to leave Daniel a 5* review.
It's fantastic to hear how Daniel goes above and beyond for you.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
My complete order was cancelled because…
My complete order was cancelled because you couldn’t source part of it.
This was done via email on day 5 of what was a 3-5 day delivery order, without any prior notice of any issues with sourcing materials.
2024年11月12日
Building Materials Nationwide からの回答
Hi Liam,
Thank you for your review, as all feedback is important for us to improve.
I have looked into the order and can see you ordered the morning of the 12th and contact was made on the 14th, I will pass on the feedback for training purposes to ensure contact is made as soon as possible after the order is received so you're in the loop with what's going on behind the scenes.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Terrible delivery service
Terrible delivery service. No updates about when delivery might occur without chasing.
Expected 3-4 working days. On day 5 I'm told it will arrive between 10 and 12. Then that afternoon I'm advised it will arrive in 2 days time!! Noone will be around then so unsure what will happen.
Louise was very helpful and very quick to respond. But sadly not up to her how orders are processed. Very Disappointed and had to delay job. Will certainly pay more for local next time.
2024年11月7日
Building Materials Nationwide からの回答
Hi Charlie,
Thank you for your review, as all feedback is important for us to improve.
I have reached out to our supply partner we have used for your order to establish the issues we've had on this, I'll be working with them closely to understand how we can avoid this happening in future.
We thank you for your patience throughout the process & i understand Louise is working with you to get this issue resolved.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Building Materials Nationwide からの回答
Hi Anita,
Thank you for taking the time to leave Paris a 5* review.
It's great to hear how helpful Paris has been for you!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Great to work with DAN KING on projects…
Great to work with DAN KING on projects we do. Makes my life easier.
2024年11月6日
自発的なレビュー
Building Materials Nationwide からの回答
Hi Aidas,
Thank you for taking the time to leave Dan a 5* review.
It's brilliant to hear how much Dan makes your life easier!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Good customer service..
2024年10月3日
Building Materials Nationwide からの回答
Hi Danilo,
Thank you for taking the time to leave Tyler a 5* review.
It's great to hear how good the customer service has been!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Really pleasant experience dealing with…
Really pleasant experience dealing with Wyatt in the team would highly recommend :)
2024年10月23日
自発的なレビュー
Building Materials Nationwide からの回答
Hi Kenneth,
Thank you for taking the time to leave Wyatt a 5* review.
Please could you let me know your order number so i can pass this on.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
4/10
Order was DELAYED. Then we received the WRONG ORDER and have not been able to get a refund for two weeks now.
Items do not match the names listed on the website.
After initial back and forth issue was resolved with a bit of an extra cost and time.
2024年10月14日
自発的なレビュー
Building Materials Nationwide からの回答
Hi Alex,
Thank you for your review, as all feedback is important for us to improve.
I have looked into your order and can see the delivery date was in the time frame stated on our website at the time of the order.
We have also triple checked everything and the correct bricks to what you ordered were delivered, Wienerberger and Terca are the same thing.
Bricks can be difficult to match due to weathering that's why we always advise a sample and explain clearly the photos are for representative purposes only and if unsure to order a sample.
If the incorrect brick were sent out we would of replaced these immediately for you, due to the correct bricks being sent, we explain all restocking fees in out T&C's.
We certainly understand the situation you find yourself in and we want to help as much as possible, which we have stated in previous communication to you.
I understand my colleagues are working with you to get this issue resolved.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Awful
second order with them and never again. They take your order then tell you out of stock, had to threaten to reverse the entire payment as waited over 2 weeks for the refund,still was wrong but by then i had given up. Last order they just send things damaged and dont supply an item when you follow up they say oh no mistake in pricing, thought it was a sale item. Most items they say delivery 2-3 days, nonsense.
2024年9月23日
自発的なレビュー
Building Materials Nationwide からの回答
Hi Tamilynne,
Thank you for your review, as all feedback is important for us to improve.
I'm sorry to hear both orders you've done with us haven't gone to plan.
I understand we had an item priced incorrectly for £1 which we had to refund for you. i will investigate why this took so long to do especially for such a small amount.
If you have any info regarding the damaged items please could you let me know as i cant see any information regarding this.
This situation is unusual for us, however, we will use it for training purposes moving forward to deal with this more efficiently.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
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