Buyaparcel ロゎ
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Buyaparcel レビュヌ 

8,715
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TrustScore 5段階評䟡の4.5

4.3

工具店
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5぀星のうち2の評䟡

My parcel arrived today 27-08-2026.For a Dwealt planer 18v DCP580N + Tool bag, Via B&Q .Had no issues with courier and no problems with dewalt planer , just the tool bag they sent ,an alternative bag... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Placed an order mid-day on Saturday. Today, Tuesday noon, the order has not been dispatched yet. If I had known about the slow delivery, I would have ordered somewhere else. added after reply from... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great company and quality products. I first started buying from them on their ebay account a few years back but only recently started to purchase more of their tools and I have been so happy with the... もっず芋る

5぀星のうち5の評䟡

Website quick and easy to navigate, trouble free checkout with a choice of payment methods. Choice of delivery options, including very low cost next day on my particular item. Good communications when... もっず芋る

䌁業情報

  1. 工具店
  2. バスルヌム甚品店
  3. ガヌデン センタヌ
  4. 配管郚品店

圓該䌁業による蚘述

Buyaparcel are a provider of top quality brands of hand and power tools, plumbing, bathroom and garden products. Formed as a separate entity in 2007, the company has routes in the town of Lowestoft going back to 1978. Godfreys IT Ltd trading as Buyaparcel has its eCommerce website, where customers can order and pay by credit and debit card, AmazonPay or PayPal. In addition we have a local trade counter in Lowestoft that is open to retail customers. Operating from Lowestoft with 40,000 square foot of stock space, Godfreys IT is a multimillion pound organisation that employs 37 people. Where possible Buyaparcel sources product direct from the manufacturer or an approved wholesaler. Most product is available for next day delivery to UK customers.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

8715件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.3

すべおのレビュヌ

(8,715)

過去12か月のレビュヌ数: 478件

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5぀星のうち5の評䟡

Can’t fault them!!!

Excellent service and really fast delivery. Shopped around for what I needed and buyaparcel were by and far the cheapest without compromising the quality. Will definitely use them again as I have for many years.

2026幎8月13日
自発的なレビュヌ
5぀星のうち1の評䟡

Couldn't use this company again under any circumstance!!

Everything.Supposedly next day delivery,took 3 days!!Secondly the variant of the tool i ordered was not what I received. Ordered the brushless,slimline DTM53Z and you sent me the cheaperDTM51Z which isn't slimline or brushless.

2026幎8月15日
自発的なレビュヌ
Buyaparcel ロゎ

Buyaparcel からの回答

Thank you for taking the time to leave your feedback. We’re sorry that your order was affected by both a delay in delivery and a picking error. Please be assured that we take these issues seriously, and the error will be addressed with our team to help prevent similar issues from occurring in the future.

We’re pleased that our team was able to resolve the matter by arranging a direct exchange, allowing the incorrect item to be collected while the correct item was delivered at the same time. We apologise again for the inconvenience caused and appreciate your understanding.

5぀星のうち1の評䟡

No words

No words, worst buying experience ever.
1067175002-A

2026幎8月14日
自発的なレビュヌ
Buyaparcel ロゎ

Buyaparcel からの回答

Thank you for taking the time to leave your review. We understand that there was an issue with the carrier completing your delivery, and unfortunately the shipment was subsequently returned to us.

Once the return was confirmed, we promptly issued a full refund. We sincerely apologise for the inconvenience and frustration caused by the delivery issue, and we're sorry that the carrier was unable to complete your order as expected.

Thank you for your feedback and understanding.

5぀星のうち1の評䟡

Horrendous experience – incomplete product and absolutely no response from customer service

I purchased a Scalemaster Softline SL-Twin Tank Non-Electric Water Softener from Buyaparcel for £845.49. The product arrived last week, and I arranged and paid for a qualified plumber to attend specifically to install it.
Unfortunately, when the packaging was opened, it became apparent that the essential installation components were missing.
My wife contacted Buyaparcel while the plumber was still at our property. We were told this was apparently a manufacturing issue and were offered a free return of the product. While I appreciate the offer of a return, I don't think this adequately addresses the inconvenience and expense caused by supplying an incomplete product.
I had already paid for a plumber to attend, only to discover that the water softener couldn't be installed. To avoid the hassle of returning an £845 product, arranging another installation and facing further delays, I have now had to purchase a Scalemaster installation kit for a further £97.55.
I am also particularly concerned that, after looking at other online reviews, there appear to be reports of customers experiencing similar issues with missing components. If this is a known or recurring problem, I would have expected Buyaparcel to have taken steps to ensure the product was complete before dispatch.
What makes the situation even more disappointing is the complete lack of customer service since raising my complaint. Despite sending numerous emails to Buyaparcel's customer service team, nobody has bothered to respond or provide any meaningful update. I have been left chasing them repeatedly despite having paid £845.49 for a product that arrived incomplete.
I have asked Buyaparcel to reimburse the £97.55 installation kit and the cost of the plumber's wasted attendance, as these costs have arisen directly from receiving an incomplete product. So far, however, I have received no response.
For an £845.49 purchase, I expected much better. The product should have arrived complete and ready to install. Instead, I've been left with additional expense, inconvenience, wasted time and, most frustratingly, a complete lack of communication from Buyaparcel.
Very disappointing experience. I would strongly recommend checking the contents of any product from Buyaparcel immediately upon delivery rather than assuming it is complete.

2026幎8月6日
自発的なレビュヌ

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