My parcel arrived today 27-08-2026.For a Dwealt planer 18v DCP580N + Tool bag, Via B&Q .Had no issues with courier and no problems with dewalt planer , just the tool bag they sent ,an alternative bag... もっと見る
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Placed an order mid-day on Saturday. Today, Tuesday noon, the order has not been dispatched yet. If I had known about the slow delivery, I would have ordered somewhere else. added after reply from... もっと見る
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Great company and quality products. I first started buying from them on their ebay account a few years back but only recently started to purchase more of their tools and I have been so happy with the... もっと見る
Website quick and easy to navigate, trouble free checkout with a choice of payment methods. Choice of delivery options, including very low cost next day on my particular item. Good communications when... もっと見る
企業情報
当該企業による記述
Buyaparcel are a provider of top quality brands of hand and power tools, plumbing, bathroom and garden products. Formed as a separate entity in 2007, the company has routes in the town of Lowestoft going back to 1978. Godfreys IT Ltd trading as Buyaparcel has its eCommerce website, where customers can order and pay by credit and debit card, AmazonPay or PayPal. In addition we have a local trade counter in Lowestoft that is open to retail customers. Operating from Lowestoft with 40,000 square foot of stock space, Godfreys IT is a multimillion pound organisation that employs 37 people. Where possible Buyaparcel sources product direct from the manufacturer or an approved wholesaler. Most product is available for next day delivery to UK customers.
連絡先
3-7 Pinbush Road, NR33 7NL, Lowestoft, 英国
- 01502 473025
- websales@buyaparcel.com
- www.buyaparcel.com
4.3
優良
8715件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 88％に回答しています
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Buyaparcel excellent
I always find the people at Buyaparcel helpful and respond quickly with good advice. The goods are posted promptly and well packaged. I have purchased most of my electrical tools from them as the prices are reasonable and it is good to support the excellent people of Lowestoft. I wish them all the best for the future.
2026年7月1日
自発的なレビュー
Great value for money and a good speedy…
Great value for money and a good speedy delivery
2026年4月12日
自発的なレビュー
Your important to them
I went on to buyaparcel for a water filter and they had sold out so I left my email to be contacted when they were back in stock ,many months later they emailed me and I purchased the filters, so it just goes to show you that you are a valued customer, amazing company. And delivery was excellent 👌
2026年6月26日
自発的なレビュー
Relatively Good
Often Priced competitively relative to other sellers for Makita gear, never had a issue with delivery so can't really comment on customer service
2026年2月21日
自発的なレビュー
Delivery was great but the item did not meet my expectations based on the description.
The item was delivered on time and well packaged.
It was disapointing that the item did not match the description as advertised. This matter has been the subject of an exchange of emails with the customer interface, but I yet tio receive a response to my email of 1/7/26.
2026年7月1日
自発的なレビュー
Paid for Saturday delivery - Battered box
Paid for Saturday delivery - courier failed and delivered Monday , charge refunded.
Box looked like it had been to war , split , heavilly selotaped - sent in Original item box with no protection.
Complained to no avail , apparantly thats acceptable!
Item had marks on that looked like it was a return , customer service took over a week to respond to emails.
I wont be purchasing from them again.
If I could upload photos of the retail box it was delivered in I would. It was not slightly damaged.
Item should not have gone out without packaging which it did. The bars had score marks meaning that they had been mounted previously, after waiting a week for a response I decided to use product and didn’t photograph the marks. Poor customer service , poor packing and poor response time.
2026年6月26日
自発的なレビュー
Buyaparcel からの回答
Thank you for taking the time to leave your feedback. We are sorry that your experience did not meet your expectations.
Firstly, we sincerely apologise that your order was not delivered on the Saturday service purchased. Due to a delay with the carrier, the parcel was delivered on the following Monday instead. We appreciate how disappointing this was, and the additional delivery charge was refunded accordingly.
We have also reviewed the photographs you provided of the packaging. Whilst there was some minor damage to one flap of the outer box, the condition shown in the images did not appear to reflect the level of damage described in your review. Nevertheless, we appreciate that parcels should arrive in good condition and are sorry for any concern this caused.
Following your contact with our customer service team, you advised that the product itself was also damaged. We responded to your enquiry and requested photographs of the alleged product damage so that we could investigate further and arrange an appropriate resolution. Unfortunately, we did not receive any further response, so we were unable to progress the matter.
We apologise again for the delay in delivery and appreciate your feedback, as it helps us continue to improve both our service and communication.
I bought a saw from b&q or so I thought
I bought a saw from b&q, well I thought it was them, buyaparcel sent me an invoice I can't open, sent 3 or 4 messages that were ignored, then dhl turns up with the package while I was out, 3 hours later DHL inform me of a delivery!
Actually managed to get through to buyaparcel to cancel the order as I was concerned about buying something from a company that is so difficult to contact. They were very helpful and promised to contact DHL to return the package to them, they didn't, a few days later DHL tried to deliver again and I refused the package and informed them of the situation.
It has now been over 2 weeks and I can't contact DHL or buyaparcel whose phone message just cuts off if no one is immediately available. Sent numerous emails and phone calls with no response from anyone which sort of confirms my suspicions.
B&q direct me to buyaparcel, DHL also directs me to buyaparcel.
I feel I'm getting a major runaround.
2026年6月26日
自発的なレビュー
Buyaparcel からの回答
Unfortunately, although we requested that DHL return the parcel to us after your cancellation request, they were unable to action this immediately, which delayed the return of your order. We appreciate how frustrating this must have been.
We're pleased to confirm that the parcel has now been returned to us and your refund has since been processed.
If there is anything further you'd like to discuss, please don't hesitate to get in touch with our customer service team. We'd be more than happy to help.
Bought numerous items on ebay from…
Bought numerous items on ebay from buyaparcel and always been promptly delivered and everything as described , obviously will use again and Thanks
2026年6月3日
自発的なレビュー
Efficient company
Bought a Hills rotary dryer. Good price, seamless transaction, fast delivery and no ridiculous Scottish island delivery charge. Will buy from the company again.
2026年4月21日
自発的なレビュー
Needed a strimmer to deal with the…
Needed a strimmer to deal with the weeds that love the join between the path and raised bed.
Buyaparcel had what I needed - all communication was excellent and the strimmer arrived quickly and was nicely packaged.
2026年5月19日
自発的なレビュー
No problem with Buy a Parcel they offer…
No problem with Buy a Parcel they offer good prices. The problem is they use DHL for delivery and they are terrible.
They advised on 19.06.26 that delivery would be on 18.06.26!!! Then advised another day which they failed to deliver on. It's a shame because it would probably stop me using Buy a Parcel again.
2026年6月19日
自発的なレビュー
Buyaparcel からの回答
Thank you for taking the time to leave your feedback and for your kind comments about our pricing.
We are very sorry to hear about the issues you experienced with the delivery of your order. We appreciate how frustrating it must have been to receive inaccurate tracking information and then experience further delays with the delivery.
Whilst we rely on our delivery partners to complete the final stage of the journey, we recognise that their service reflects on us. Please accept our sincere apologies for the inconvenience caused.
We continually monitor the performance of our carriers, and experiences such as yours are taken into account as part of our ongoing review of our delivery partners. Feedback like this is invaluable in helping us assess the level of service they provide to our customers.
Thank you again for bringing this to our attention, and we hope we have the opportunity to provide you with a smoother experience in the future.
Great Quick set up Trestles
Great site to buy on usually have really good deals to be had, purchased quick set up adjustable Trestles and Buy a Parcel had the item cheaper than other retailers.
Delivery was quick and the item arrived safely and in good condition. Would recommend this site be checked out first when ordering DIY TOOLS, prices on items hard to beat and the service is second to none.
2026年5月20日
自発的なレビュー
Good price, fast delivery.
I bought a bow saw blade which was a good price with free postage and swiftly delivered.
2026年6月16日
自発的なレビュー
Greatest service always keeps you…
Greatest service always keeps you updated on delivery
We buy lots from theses guys
2026年7月8日
自発的なレビュー
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