Callenford レビュー 13

Callenford からの回答

2026年3月8日

Hello,

We’re sorry to hear about your concern, but it seems there may be a misunderstanding.

Your order was placed on Friday, and today is Sunday. Orders are processed on business days, so tracking details are typically sent shortly after processing. A confirmation email was successfully sent to the email address provided at checkout.

If you did not receive it, please check your spam/junk folder or contact us at sales@callenford.com
and we will gladly resend the confirmation and assist you further.

If you would prefer to cancel the order and receive a full refund, we’re also happy to arrange that for you.

We’re always here to help and aim to resolve any concerns quickly.

Best regards,
Berk from Callen Ford

Callenford からの回答

2026年3月8日

Hello,

We’re sorry to hear that the product did not meet your expectations.

At Callen Ford, we work to present our products as accurately as possible on the product pages so customers can make informed decisions before purchasing.

Regarding returns, our return policy is clearly stated on the website prior to checkout. Customers can request a return within the return window, and return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect. In many cases, we are also able to offer easy exchanges or replacements, and customers are often not required to return the original item depending on the situation.

Customer satisfaction is important to us, and we always aim to find a fair solution. If you contact our support team at sales@callenford.com
, we would be happy to review your order and assist further.

Best regards,
Berk from Callen Ford

Callenford からの回答

2026年3月8日

Hello,

We’re sorry to hear that the sizing caused confusion.

We can confirm that the size selected during checkout corresponds with the measurements listed in the size chart on the product page, and the sizes sent match the selected option according to that chart. Some of our footwear may display different manufacturer markings (such as numbers like 240), which can vary depending on the factory labeling system.

That said, we want you to be able to enjoy the product comfortably. A replacement has already been shipped to you to help resolve the situation.

If you have any further questions or need assistance, please feel free to reach out to us at sales@callenford.com
and our team will be happy to help.

Best regards,
Berk from Callen Ford

Callenford からの回答

2025年11月26日

Thank you so much for sharing your experience! We’re really glad we could assist you quickly and offer a helpful solution. We’ll be preparing your replacement pair shortly, and we’re looking forward to getting the right fit to you soon.
Thanks again for choosing us!

– Berk from Callen Ford

Callenford からの回答

2025年11月25日

Hi Vinni,
We’re truly sorry to hear you were disappointed with your experience.

After reviewing our full conversation, I want to clarify what happened for transparency:

• You reached out about a sizing issue, and our team responded promptly each time.
• We offered several solutions, including a larger size, a partial refund with no return required, and finally a full refund.
• The full refund was processed back to your original payment method immediately after your request.
• As stated in our return policy, return shipping is handled on the customer’s side, but we still did our best to offer multiple alternatives to avoid that cost.

We understand sizing frustration — especially with fitted jackets — and we genuinely tried to resolve this in the quickest and fairest way possible.

If there’s anything further we can do to help, we’re always available at sales@callenford.com
.
We appreciate your feedback and wish you the best.

— Berk from Callen Ford

Callenford からの回答

2025年11月25日

Hi Tom,
Thank you so much for the fantastic review — it genuinely means a lot to us.

We know buying from an ad can feel risky, so hearing that the quality, fit, and overall experience exceeded your expectations is exactly what we work for. We’re thrilled the shoes completed your Christmas night-out look, and even happier to hear your friends loved them too.

If you ever need help with sizing, styling, or anything else, we’re always here.

Thanks again for trusting us, Tom.
— Berk from Callen Ford