I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... もっと見る
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Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... もっと見る
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... もっと見る
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I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... もっと見る
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企業情報
Canadian Appliance Source - Calgary について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, カナダ
- 4034562447
4.7
優良
2701件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Overall great experience
Overall great experience. Not the first time I've bought with them, service seems consistent.
2026年3月12日
Canadian Appliance Source - Calgary からの回答
Hi Matt,
Thank you for your feedback! We’re delighted to hear that your experience with CAS has been consistently great, not just this time but on previous purchases as well.
We truly appreciate your continued business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Canadian Appliance Source - Calgary からの回答
Hi Xuan,
Thank you for your loyalty and feedback! We’re thrilled to hear that you’ve enjoyed great products and service from CAS since 2020.
We truly appreciate your continued business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Everything was great.
2026年3月11日
Canadian Appliance Source - Calgary からの回答
Hi Nelima,
Thank you for your feedback! We’re glad to hear that everything went great with your experience at CAS.
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
refund on purchase
I had a original appliance purchase with CAS and needed to make a refund change on the order due to stock supply... Arwyn, the CAS custom service rep dealt with the refund in a professional and very efficient manner on my request. Excellent customer service. Look forward to receiving my new order/ appliances from CAS...
2026年3月15日
自発的なレビュー
Canadian Appliance Source - Calgary からの回答
Hi Richard,
Thank you so much for sharing your experience! We’re delighted that Arwyn could handle your refund efficiently and professionally. It’s wonderful to hear that you felt supported throughout the process. We truly appreciate your business with CAS and look forward to helping you with your new order. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
Great services from Sumit
Great services Sumit! Fast delivery and smooth process. The only thing the delivery is a bit troublesome but all fixed up at the end.
2026年3月10日
Stubborn Delivery guy
Delivery guy left without installing the washer saying it was hard to approach the tap first so I made the way to the tap, then he said he still couldn’t install the washer saying my tap is leaking. Even though my building manager and I said it’s minor inner pipe leaking which is safe to use the washer because the tap should be opened all the time to use the water and will be fixed immediately and we would take full responsibility for that, he didn’t listen, just care about his quick leaving. He is unsuitable for the customer service, unkind and stubborn.
2026年3月10日
Canadian Appliance Source - Calgary からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you experienced during your washer delivery and installation.
Our delivery teams are required to follow safety procedures. If there is a visible or reported leak at the connection point, they are unfortunately unable to proceed with the installation to avoid potential damage to the home or appliance.
Once the leak has been inspected and resolved, our team will be able to return and complete the installation. Please reach out to our customer care team once the repair has been completed so we can assist with arranging the next steps.
We apologize for the inconvenience and appreciate your understanding.
Sincerely,
CAS
Canadian Appliance Source - Calgary からの回答
Hi Kuldeepak,
We appreciate your feedback and are so glad that our sales representatives were polite and helpful during your visit. Thank you!
CAS
Best experience ive ever had purchasing an appliance
The salesman that helped me (im sorry I forgot his name) instantly greeted me when walking through the door. Was not in the least pushy about anything and only asked what I was looking for and if I needed any help to let him know. When I asked if he had a stove I wanted in stock he instantly checked for me, helped me get a better deal on the stove as well as the warranty and honestly made the purchase of the stove from this store the easiest appliance purchase ive ever made in my entire life.
2026年3月10日
Canadian Appliance Source - Calgary からの回答
Hi John,
Thank you so much for choosing CAS — we truly appreciate the opportunity to help with your appliance needs. It’s wonderful to hear that our team made your stove purchase smooth and stress‑free. We’re grateful for your business and would be thrilled to assist you again whenever you need anything in the future. If your family or friends are looking for appliances, we’d love for you to send them our way. Your support means a lot to us.
CAS
salesman was very helpful and the…
salesman was very helpful and the transaction was quick. the delivery of the fridge went smooth.
2026年3月2日
Canadian Appliance Source - Calgary からの回答
Hi Howard,
We're happy to hear that the salesperson was helpful and the transaction was quick. We're also glad the fridge delivery went smoothly for you.
CAS
Delivery and installation went quickly…
Delivery and installation went quickly and efficiently. Removed old appliance with no problems.
2026年3月1日
Canadian Appliance Source - Calgary からの回答
Hi Sheldon,
We're happy to hear that your delivery and installation were quick and efficient! It's great to know the old appliance was removed without any issues. Thanks for your feedback.
CAS
Salesman Vishu Walia was prompt
Salesman Vishu Walia was prompt, attentative,courteous and very helpful.Delivery service was aok also. We shall see re product performance and any required followup needs.
2026年2月26日
Canadian Appliance Source - Calgary からの回答
Hi Glen,
Thank you for sharing your experience! We’re glad to hear that Vishu Walia provided prompt, attentive, and courteous service and that your delivery experience went smoothly as well. We truly appreciate your business with CAS and look forward to assisting you again in the future. If you need any support or follow-up with your product, our team will be happy to help. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
The appliance broken from the start
The sales person was very nice. We purchased a dishwasher which we picked up and installed. The dishwasher was broken from the start. The pump and motor was leaking. It was new not used. I called to get another one and they said this one had to be a warranty claim so I’ve waited two weeks. Finally someone came today to fix it but they need parts so we’ll be waiting again for either parts or a new machine. In the meantime, we paid for a machine and still have not been able to use it.
2026年3月1日
Canadian Appliance Source - Calgary からの回答
Dear Mary,
Thank you for sharing your feedback with us.
We are pleased to hear that our sales team provided you with good service.
We are sorry to hear about the issues you have experienced with your Haier dishwasher.
Our records indicate that the problem was reported to us on March 5th and was subsequently reported to the manufacturer the following day.
Due to the weekend, the manufacturer responded on Tuesday, and your service request has now been sent to Techville Appliance Repair.
We remain at your disposal should you require further assistance.
Sincerely,
CAS
people don't speak English very well…
people don't speak English very well and have difficulty between letter A and E when filling out customers name on invoice
2026年2月27日
Canadian Appliance Source - Calgary からの回答
Dear Leo Van Engelen,
Thank you for sharing your feedback. Please be assured that while our team members may have different accents, they are fully proficient in English.
We have updated our records to reflect your correct name, ''Leo Van Engelen''.
Additionally, we can confirm that your Frigidaire range is scheduled for delivery on March 13th.
If you require any further assistance, please do not hesitate to contact us.
Sincerely,
CAS
Cory Smith was excellent in guiding our…
Cory Smith was excellent in guiding our new gas range and overhead microwave oven from order to installation. He helped identify the correct model and followed til delivery. The delivery guys were excellent on time polite and helpful
2026年3月6日
Canadian Appliance Source - Calgary からの回答
Hi,
Thank you for sharing your experience! We’re thrilled to hear that Cory Smith provided excellent guidance throughout your gas range and overhead microwave purchase, from selecting the right model to following through on delivery. It’s also wonderful to know that our delivery team was punctual, polite, and helpful.
We truly appreciate your business and look forward to assisting you with any future appliance needs. Please feel free to share your experience with family and friends who may be shopping for appliances.
CAS
Canadian Appliance Source - Calgary からの回答
Hi Larissa,
Thank you for your feedback! We’re glad to hear you were happy with the fast delivery and great pricing at Canadian Appliance Source. We truly appreciate your business and look forward to helping you with any future appliance needs.
CAS
Honestly I had never heard of CAS…
Honestly I had never heard of CAS before. I wouldn’t have been surprised if they weren’t real. (Online is subjective) yet, they were real and had an amazing selection of microwaves I was looking for. Nobody had them anywhere. Yet, they did! The salesman was so friendly and knowledgeable. I will definitely go to them next time.
2026年3月6日
Canadian Appliance Source - Calgary からの回答
Hi Patrick,
We really appreciate your kind words! It’s great to hear that Canadian Appliance Source could provide the exact microwave you were looking for and that our team made the process smooth with friendly, knowledgeable guidance.
Thank you for trusting us, and we look forward to assisting you again in the future. We’d be grateful if you recommended us to family and friends as well.
CAS
Excellent and quick response to…
Excellent and quick response to questions on your website. Delivery was easy, wonderful employees delivered and installed my washing machine.
2026年3月6日
Canadian Appliance Source - Calgary からの回答
Hi Jaclyn,
Thank you for sharing your experience — we truly appreciate your business. We’re glad to hear our team provided quick, helpful responses online and that your delivery and installation went smoothly. It’s wonderful to know our delivery staff made the process easy and professional. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
Very great experience
We bought a washer from the store and needed the matching dryer, the gentleman we dealt with was super helpful, the delivery was super quick (the next day) and the 2 guys were very polite and accommodating, would definitely deal with them again!
2026年3月6日
Canadian Appliance Source - Calgary からの回答
Hello Bobbi,
We're thrilled to hear that your experience finding the matching dryer was smooth and enjoyable. It's wonderful that our team was helpful in the store and that the delivery went so quickly, with the delivery crew being polite and accommodating.
We truly value your trust in us and look forward to helping you again with any future appliance needs.
Warm regards,
CAS
Fridge Order and Install
The only issue we had is that the estimated delivery date on the site didn't line up with the actual delivery date, and there was a period of three or four days after we ordered where we didn't receive any communication about our order (outside of receiving our invoice by email and a follow-up request to indicate our general delivery timeline expectation).
I ended up calling CAS a couple of days after the originally estimated delivery date to get confirmation on our order and set up a delivery time. The experience from that point was very smooth, but it was a little bit bumpy at the start given that we ended up having to initiate contact regarding our delivery. Otherwise, we're generally happy with both the product and installation process.
2026年3月3日
Canadian Appliance Source - Calgary からの回答
Hi Colleen,
Thank you for your kind feedback! We’re glad to hear you had a great service experience with CAS. We truly appreciate your business and are happy we could assist with your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends as well.
CAS
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