Canadian Appliance Source - Edmonton North レビュー 

Purchased 2 separate order a week apart, wrong address enter on both orders.
Had to scramble on the day of delivery to ensure items were delivered to the correct location.
1st order, washer/dryer were scratches, was offered a $25 credit to go out and purchase a product to buff it out, what a joke.
2nd order for the fridge, the delivery driver arrived early, per the automated noticed, was extremely rude and threatening to leave and charge for delivery, upon entering the home claimed he didn’t have paperwork to take the old fridge which was on the invoice and paid for.
Needless to say, I will not be fooled a 3rd time and I will be replacing my other appliances through another company.

Shevon was very friendly and helpful with our purchase. Good price and service.

I bought my dishwasher and electric range at the North Edmonton location. My call was answered promptly, and appointed visiting time was duly executed. Staff were friendly, engaging and helpful. And I was able to take my decisions as to purchase quickly. I did not feel rushed to make that purchase.
I cannot say the same for the other Edmonton location - all calls went to VM - and online sales - I thought they failed to grasp what I was looking for.
Delivery was quick and flawless.

Ivona was our rep however all staff were equally attentive and helpful . Good selection of appliances, good pricing and great extended warranty.

The CAS phoned and confirmed order was complete and PAY and schedule delivery. 6 weeks after intial order.
On delivery day no heads ups on missing parts to order.
Remover old appliances and gone as per instructions
now cannot use new washer /dryer without all the rework of hooking up then removing again to install pedestals. Store indicated i would have to do it now!!

reviewed drop off time with sales person and confirmed drop off would be between 8am and 5pm. I got an email confirmation stating deliver would be between 5-8pm. I called the delivery person and corrected then as we are close for service between those hours. The gentleman told me they could not accommodate me and there was no notes from the sales person. He was to get the sales person to call me. He called back and said earliest is Friday morning and when I told him that would not work, he actually said "they are not mind readers as per my conversation with the sales person. Never got a call from the sales person and they still delivered it after hours.

We paid to get our new dishwasher delivered and the old one taken away. Unfortunately we didn’t realize that the old one needed to be disconnected which is on us. We have since disconnected the old washer and placed it in our garage for pickup; however we were told that it’s too late. This is the last time we’ll deal with Canadian Appliance Source.

***UPDATE***
Thanks for your response. As we said above, we acknowledge that we missed the condition that the dishwasher needed to be disconnected; 100% on us. However we paid for delivery and removal of the old dishwasher; your delivery team said they would pick up the old dishwasher once disconnected. We have done this and moved the old washer to the garage for easy access. However, your team now will not return our phone calls for arranging a pick up time. All and all, your customer service is wry disappointing. We will pay to have the dishwasher picked up by someone else, but we will never deal with Canadian Appliance Source again; nor will we ever recommend your company.

***Update No. 2***
Found a guy on Kijiji to dispose of our old dishwasher. Happy to be done with this. However I won’t forget the terrible customer service I received from Canadian Appliance Source. I will never purchase anything from them again. If you look at their response, it shows you the type of company they are. First off they go on the defensive by letting me know that the dishwasher needed to be disconnected in order for the delivery workers to take it away (yes, I admitted this in my update). Secondly, they were unwilling to come back, or provide a refund for services not rendered. Like I said, there are way better companies to deal with. I highly recommend avoiding CSA.

Very punctual. Very organized crew who delivered. Helped me with an issue to get hot water disconnected. I followed instructions and it worked so didn’t have to call a plumber.

Shivon was very helpful, found us what we needed, had it delivered right away and matched the price I was looking for.

The delivery! On the day no one came. He said he did. I was home and they didn’t. Now I had to pay delivery charge again and wait another week!

I originally worked with someone on the website chat. I thought I got a great deal, unfortunately I was mistaken. I went into the edmonton west branch to pay. Then about an hour after I left the sales lady that took payment called me to tell me the dishwasher was not in stock anywhere and they were not sure when a new one would be available. So I had to go back. I was ready to take my money back and never deal with this company again. However the sales lady turned it all around for us. She did everything possible to make us happy customers. She wasn't just a sales person she was extremely helpful. She is the only reason we continued with this company, and the only reason we would ever go back to this store.

Disaster from delivery onward. The purchase experience was excellent, the deal was great and the sales person was knowledgeable. Unfortunately, when the fridge was delivered there was insulation protruding between the stainless steel of the door and the plastic cap on the top of the door that is easily visible. In an effort to avoid rejecting the delivery, in part as we had already got rid of our old fridge, I attempted to contact the sales person to see if they could just order and replace the door. Unfortunately the original sales person was not available, so I talked to another person from sales who told me they would need to put me through to the after purchase service. The after purchase service told me that I had the option to either reject the delivery and wait a minimum of 4 days without a fridge (a bit of a tough ask for a family of 4) or fill out a bunch of paperwork and they could then proceed to look at a repair option. With this info, I elected to reject the delivery. Just as the delivery team was about to start moving the fridge back out, they contacted their home delivery team who then stated that they had more options at their disposal and would order a replacement door and have it changed out. The delivery team then took photos of the door, the model number, the serial number, etc. I asked the home delivery team to send me an email so that I had it in writing that they would replace the door without issue. After receiving the email, I accepted the delivery, noting on the form that the door was defective and it had been agreed that it would be replaced. The next day I received an email that 3 weeks from now they would send a technician out to evaluate what part was needed and then depending on if they had the part it could take 5-6 months to replace. Of course, I responded that the technician is not necessary and we had already agreed in writing that the door would be replaced as a condition of me accepting the delivery, they just simply need to order that part and let me know when it is in. Looks like I am now in for a lengthy back and forth to simply get CAS to honor what they agreed to in writing as a condition of me accepting the delivery. I fully understand that CAS are not in any way responsible for the QA/QC of the products they sell, but they are certainly accountable to honor what they agree to in writing without making it a huge inconvenience for me. At this point there is no resolution in sight as I'm still getting conflicting emails and when I do manage to reach someone on the phone, they are unable to provide any support. Of course, the "Home Delivery" team that made the confirmation in writing as a condition of me accepting the delivery, are the only department that cannot be reached by phone, so as of today, I have two unanswered email requests for them them to contact me. I would suggest buying a fridge for a company that is more organized and honor their written agreements without creating significant hassle.

Shavon Was very helpful and went above and beyond

I dealt with Ivonna. She was very professional & helpful

limited help in selecting appliances; lost my range and took awhile to get it delivered. However, the follow-up on fixing the problem was quick. No help in unwrapping and putting on handles etc as we used to get.

- I asked to install the handles. CAS does not install the handles and they don't connect the water or the power !!. which I consider a failure in delivery, then we discovered more damages and more failures
-they damaged the wall while bringing in the new Refrigerator and taking out the old Refrigerator as per picture #3
- damage in the water line entrance as per picture 4
- damage in the water line when they remove the doors and they did not connect the water line as it was before because the coupling was damaged, as per picture 5
- damaged the power plug while carrying the Refrigerator as per picture 6

The sales staff was great. They were quick to deliver the appliance. The delivery team clean up all the packaging and took it with them.

Wanted a product that is not run of the mill and reliable, the problems with some products was to be avoided.

When I pay for install and removal of equipment, I expect both. Removal of equipment actually meant that I had to disconnect and unstack the washer/dryer pair. That's what I was paying for. They brought the new unit in to my condo and then refused to install it Because of how I disconnected it. The installer then gave me his cell phone number and said I could call him back and he would come after hours to install it for cash.