The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... もっと見る
企業が回答しました
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... もっと見る
企業が回答しました
Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and qu... もっと見る
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企業情報
Canadian Appliance Source - Edmonton について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, カナダ
- 7807056008
4.6
優良
1909件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Viewing product dimensions wasn't that…
Viewing product dimensions wasn't that easy to find which resulted in items dimensions being smaller than what we thought we were getting. Would be helpful if item dimensions were revealed and printed at time of sale.
Blemish on inside roof of fridge should have been caught when manufactured. Now I have to submit a claim if I want this rectified.
Delivery was on time.
2026年3月8日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Canadian Appliance Source - Edmonton からの回答
Hi Juliet,
We are happy to hear that your experience was excellent and fast. Thank you for your positive feedback; we appreciate it.
CAS
The sales part was fantastic
The sales part was fantastic. The delivery guys were horrible. I was not home. They told my girlfriend they couldn’t get the hose connections on. Leaving the washer in the middle of the floor, they left rather rudely.
They said they had a hard time turning off the hot water tap. They asked my gf to turn off the main. Once it was off they took off the hose, letting all the water downstream of the main to splash all over the floor.
I got home and put the hose on with extreme ease. I have half a thumb and was able to put it on with zero leaks when I turned to tap on.
The delivery guys being rude to my girlfriend and frankly, being lazy has put a dark cloud over this whole experience.
I was able to take to hot hose off and put back on since we didn’t receive new hoses. I used my hand to remove the hot water hose. Strange they they were not able to.
2026年2月27日
Canadian Appliance Source - Edmonton からの回答
Dear Caley Irwin,
Thank you for your feedback, both positive and constructive.
We sincerely apologize for the issues you experienced during delivery and installation, as this does not reflect the standard of service we aim to provide.
Our team reported that they were unable to unhook the hot water hose from the tap because it was stuck.
Due to liability reasons, they advised you accordingly and were unable to complete the installation at that time.
We have processed your request for new water hoses, and they are scheduled to be delivered today, March 13th.
Sincerely,
CAS
Canadian Appliance Source - Edmonton からの回答
Hi,
We appreciate your feedback and are happy our delivery was quick and our prices competitive for you. Thanks!
CAS
Your delivery service cost you a sale and I will no further purchase from Canadian Appliances
The estimated delivery for my dryer was 5:30PM to 8:30PM. I figured this to be odd and not during normal hours but by 8:30 at the latest I would deal with it.
At 9:30PM there was still 2 or more stops and this would be about 10:30pm or later to take delivery of my dryer.
I attempted to cancel the delivery. but when I selected and clicked on the cancel button there was a pop up saying it could not be canceled!
This would be causing problems waking my family at this time, not to mention a delivery truck in my neighborhood waking people and children.
At 10:28PM I received a text advising I was next to have the delievery.
10:43PM I texted back asking when to expect them to show up. I got a text telling me there was no one to deal with the text!
I stayed up till 12:30 AM waiting and no delivery showed.
I phoned the sales person and had my order canceled the next day!
Purchased another from Costco and installed myself for about 100+ less with a 5 year extended warranty.
As far as Canadian Appliances - what a dumpster fire!
2026年3月7日
Canadian Appliance Source - Edmonton からの回答
Dear Wayne Kemp,
Thank you for sharing your feedback regarding your delivery experience.
Please accept our sincere apologies for the delay that occurred on the scheduled delivery date.
While we strive for punctuality, certain unforeseen circumstances are beyond our control.
We regret that we were unable to fulfill your requirements on this occasion, but we are pleased to hear that you were able to secure a purchase at Costco.
We wish you all the best.
Sincerely,
CAS
Disappointed
Our sales person AP Rattal was very good, but one day we walked in and AP Rattal was busy so we walked across the rugged part to wait for him by his desk. Well there where about three other sales people that got very perturbed by me walking through that area. I assure you if these people worked for me I would fire them all but AP Rattal was was very good as I said before. I bought three appliance for just under 5000.00 dollars and I do not understand there stupidity. I wish you do something constructive with my review.
Thanks
2026年3月1日
Canadian Appliance Source - Edmonton からの回答
Dear Maurice & Carol Piecowye,
Thank you for sharing your feedback with us both positive and constructive.
We appreciate you sharing your experience and are glad the salesperson provided excellent service.
We regret to hear about the issues you encountered with other staff members and the discomfort it caused.
We have forwarded this to our Sales Management Team and will address this internally.
We see the delivery of your KitchenAid appliances is currently booked for March 14th.
Sincerely,
CAS
Na Totally different service quality…
Na Totally different service quality than what they boast about free delivery na said hey you will have to pickup after a week i was paying with flexiti which they offer as payment method but they said they dont flexiti so once they get paid from flexiti only then i can pickup which will not 1-2 days but a whole week after. Having a 50000 sq ft store but we dont keep appliances in stock have to get them from other city and you will have to pickup from different part of city. Wish i never steped in there store.
2026年3月7日
Canadian Appliance Source - Edmonton からの回答
Dear Gursewak Singh,
Thank you for taking the time to share your feedback.
We are sorry to hear that you did not have a positive experience with Canadian Appliance Source.
We would like to clarify our policies regarding your concerns.
Orders placed through Flexiti require full payment before we can authorize delivery or pickup.
Please note that these payments typically take 5–7 business days to clear.
Regarding your inquiry about picking up items in a different city, while we have multiple store locations across Canada, our appliances are held at a main distribution center.
Some of our stores can accommodate local pickups, but this requires a transfer from the distribution center to that specific location.
We can confirm that your LG laundry appliances are currently being shipped to our Edmonton store for pickup, as per your request.
Sincerely,
CAS
Canadian Appliance Source - Edmonton からの回答
Hi,
Thank you for sharing your experience — we truly appreciate your business. We’re glad to hear that Vinny made the process easy and that his expertise helped you feel confident in your purchase. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
AP was the guy helped me out to find…
AP was the guy helped me out to find best solution for my mobile house. He was not only kind but had expert knowledge to explain in detail so I could decide what to go with.
It only took me 30mins to buy LG range and dishwasher with best deal which I did not know.
Overall I felt very lucky to meet AP and will visit again for my next purchase.
2026年3月6日
Canadian Appliance Source - Edmonton からの回答
Hi Victor,
We really appreciate your kind words! It’s great to hear that AP made your appliance selection for your mobile home easy and enjoyable, offering expert advice and helping you secure the best deal on your LG range and dishwasher.
Thank you for choosing Canadian Appliance Source. We look forward to seeing you again for your next purchase and hope you’ll recommend us to family and friends.
CAS
Our sales Rep Arti Desai at the…
Our sales Rep Arti Desai at the Edmonton South location was very knowledgeable of all the fridge products available and what would best suit our needs, he also gave us ample time to look through all the different products, he was awesome to work with.
2026年3月2日
Canadian Appliance Source - Edmonton からの回答
Hello Mimi,
We’re delighted that Arti Desai at our Edmonton South location was able to guide you through the fridge options and help you find the perfect fit for your needs. We’re glad you felt supported and had the time to explore all the choices without any pressure.
We truly appreciate your business and would be happy to assist you again in the future.
Kind regards,
Gurkirat Gill helped us
Gurkirat Gill helped us. Very pleased with his knowledge and service. Thank you
2026年2月28日
Canadian Appliance Source - Edmonton からの回答
Hi Constance,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Gurkirat Gill provided you with great knowledge and service during your visit. We’ll be sure to pass along your kind words to him. We sincerely appreciate your choosing CAS for your appliance needs and look forward to helping you again in the future. Please feel free to recommend us to your family and friends, too.
CAS
Vunny was very helpful and the delivery…
Vunny was very helpful and the delivery easy. Thank you.
2026年3月4日
Canadian Appliance Source - Edmonton からの回答
Hi Barb,
Thank you for your feedback! We're glad to hear that Vunny was very helpful and that your delivery went smoothly.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Canadian Appliance Source - Edmonton からの回答
Hi,
Thank you for sharing your experience! We're delighted that our competitive prices and great service met your expectations.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you shared your experience with family and friends.
CAS
The purchase of my LG range was convenient, and efficient…
The purchase of my LG range was stress-free. I did my research online, searched for the best price, and was directed to online chat with employee JIWAN. He was most helpful and informative explaining the additional warranty process, the delivery to my home, the timeline, and the attributes of the range that I had selected. It was one of the most enjoyable purchases I’ve ever made, and I hope that the appliance proves to be as awesome as the shopping experience. I would also like to say that the delivery men who came were friendly, polite, and ever so Respectful and efficient.
2026年3月2日
Canadian Appliance Source - Edmonton からの回答
Hi Charlotte,
Thank you for your kind review! We're very pleased that Jiwan’s guidance and professionalism made your LG range purchase so enjoyable, and that our delivery team provided courteous and efficient service.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Canadian Appliance Source - Edmonton からの回答
Hi Randal,
Thank you so much for your feedback! We’re thrilled to hear that your experience with CAS was quick, efficient, and achieved the results you were looking for. Our team works hard to make every appliance purchase smooth and stress-free, and it’s wonderful to know we delivered. We truly appreciate your business and look forward to assisting you again. Please feel free to recommend us to your family and friends!
CAS
Ivonna was a great source of…
Ivonna was a great source of information and helpful in us making our decision. She is very knowledgeable and knows her job!!
Delivery was very professional and the guys were very careful of our walls and carpet!
2026年2月28日
Canadian Appliance Source - Edmonton からの回答
Hi Connie,
We sincerely appreciate your kind words! It’s wonderful to know that Ivonna’s expertise and guidance helped you confidently choose the right appliance, and that our delivery team exceeded expectations with their professionalism and care. Thank you for trusting CAS—we look forward to helping you again for any future appliance needs!
CAS
Place to go
Prompt responses, deal done on the phone and fridge was inmy house the next day.Vunny Gandhi was doing his job very well.
2026年2月27日
Canadian Appliance Source - Edmonton からの回答
Hi Rubina,
Thank you for sharing your experience! We’re delighted that Vunny provided excellent service and that your fridge arrived the very next day, making the whole process seamless. Your satisfaction means a lot to us at CAS, and we can’t wait to help you with any future appliance needs. Don’t hesitate to recommend CAS to your family and friends!
CAS
extension hose
We were not aware that the delivery people would not connect the hose if there was an extension. If the purchaser could not connect it on their own they are left high and dry. A person is looking forward to a working machine. Communication could have been better.
2026年2月26日
I was assisted by Yudish and he was…
I was assisted by Yudish and he was very helpful in navigating my way through an extended warranty claim contact and info I needed to provide for service on my LG refrigerator. He also helped me with rescheduling an upcoming delivery while I was using the chat box with him.
2026年1月7日
自発的なレビュー
Canadian Appliance Source - Edmonton からの回答
Hi Derek,
We're happy to hear that you had a positive experience! We appreciate you letting us know that our assistance with your warranty claim and delivery rescheduling was helpful. Thanks for your feedback.
CAS
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